Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Best service yet! I was greeted and taken care if right away. They had my car fixed the next day at a decent time. Everyone worked hard to get me back on the road. Wond I was greeted and taken care if right away. They had my car fixed the next day at a decent time. Everyone worked hard to get me back on the road. Wonderful staff. Will be going back again. More

Great service, disappointing warranty Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excell Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excellent. Unfortunately, i was very disappointed to find out that Chrysler won't honor the warranty for the failure of the engine’s thermostat. My truck went into “limp mode” on an interstate at highway speeds and threw a bunch of codes one of which was for the Crank Position Sensor. Jerome educated me on it and had it replaced under warranty. But then, a code for the thermostat wouldn’t go away so the thermostat must be replaced. Still haven’t had my truck back since the “limp mode” incident and now Chrysler wants $500 for a thermostat and wont allow their warranty to cover it. More

Good Service Experience at Heritage Jeep/ Chrysler Easy express lane oil change service! Dropped suv off at 8am. They called me to pick up at about 9:45am. No complaints at all. Easy express lane oil change service! Dropped suv off at 8am. They called me to pick up at about 9:45am. No complaints at all. More

Long term customer, not happy anymore I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings M I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings Mills, we’ll not recently. This was my 2nd not so good experienced & had to write about. Well after getting there I’m told “we now have express lane service for small. Items such as oil changes etc. So I go down there, to the FIAT, where people are so confused, tell them to do service, check brakes because on last visit I was told I needed new brakes, also check tires & give estimate of 3 tires. Well after waiting an hour in express. I need something from my truck for my antsy grandson. I went back out to the service people who were so what nice but still confused about this whole new system & my truck was in the same spot I left it an hour ago, he says, I don’t know what’s going on, let me see. Of course he could sense & feel the frustration on my face. I went back to this dark lobby waiting area oh that’s another issue to wait. After about 30 mins he tells me I’m all ready. I ask about brakes, he says there fine, i ask about tires, oh I forgot, let me check another 10 minutes. I’m frustrated, irritated & ready to go at this point but can you honestly say my service of tire rotation, brakes check, top of fluids, & change oil was properly done. I would say ABSOLUTELY NOT. I’m now feeling unsure about going back to my favorite dealer for car service anymore. More

BEST DEALERSHIP EVER!!! I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE !!! I’m very pleased !!! More

First Impressions are EVERYTHING! It’s a lot gloomy and unfriendly, not at all like the original side. The original side needs to give the express lane folk, a one-on-one in customer It’s a lot gloomy and unfriendly, not at all like the original side. The original side needs to give the express lane folk, a one-on-one in customer service...FIRST IMPRESSIONS ARE EVERYTHING!!! It rained today, my mats nor my seats had the usual protective covering. There was a young lady seated at the desk in front of CeCe..on her cell phone. It’s dark and not well lit. If I didn’t speak first no one in that area was going to speak at all. I will ONLY be dealing with my guys/ gals from the original side from here on out. They ooze customer Service Skills. More

Was a fast and friendly experience Fixed my tire right the first time and didn't make me wait all day. The advisors are friendly and know thier stuff. Will be back Fixed my tire right the first time and didn't make me wait all day. The advisors are friendly and know thier stuff. Will be back More

Jean C The dealership works hard to their customers happy within reasonable circumstances. I appreciate Victor Clash my service writer help in my behalf The dealership works hard to their customers happy within reasonable circumstances. I appreciate Victor Clash my service writer help in my behalf. Thank you very much More

Great experience These guys are experts in their field. Need more dealerships like them. They do everything possible to get your car fixed and in a reasonable time. These guys are experts in their field. Need more dealerships like them. They do everything possible to get your car fixed and in a reasonable time. More

Good service-Fast I needed a quick oil change. They got me in and out quickly. Staff was friendly and competent and they made me feel like a valued customer. I needed a quick oil change. They got me in and out quickly. Staff was friendly and competent and they made me feel like a valued customer. More