Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Horrible service experience Terrible. We had our car towed there on a Sunday. We are suspecting a dead battery. It’s now Thursday and they still haven’t even just looked at it to Terrible. We had our car towed there on a Sunday. We are suspecting a dead battery. It’s now Thursday and they still haven’t even just looked at it to xxxxx the issue. We have had to call them every day and each day is a different story for why they haven’t looked at it yet. We’ve purchased 2 vehicles from this company and I can now safely say we will no longer be a repeat customer. Feeling like they lost interest in us as a person the minute we made the purchase. More

Great service Fast oil change on my wife's Jeep. It's nice they have the quick service for oil changes. These guys are my go to for all of my vehicles. Fast oil change on my wife's Jeep. It's nice they have the quick service for oil changes. These guys are my go to for all of my vehicles. More

Worst service ever Had an appointment at 8am till noon. Called and left 2 messages and still 2weeks later no response. My car wasn't touched. No the 1st time Victor has Had an appointment at 8am till noon. Called and left 2 messages and still 2weeks later no response. My car wasn't touched. No the 1st time Victor has given bad service and no response More

Repair on a 2005 Jeep The staff was most courteous from intake through completion. Work was done efficiently and I was kept apprised of the progress. I am very pleased wit The staff was most courteous from intake through completion. Work was done efficiently and I was kept apprised of the progress. I am very pleased with the quality of the reptwork. More

Emergency - Emergency Break Repair Called Victor because I broke my emergency break. I am from rural Vermont and Victor provides the level of customer service needed to keep my coming b Called Victor because I broke my emergency break. I am from rural Vermont and Victor provides the level of customer service needed to keep my coming back. More

Awesome service Always great service and Friendly employees. I never mind bringing in my vehicle. Even the employees that were not working with me greeted me with a Always great service and Friendly employees. I never mind bringing in my vehicle. Even the employees that were not working with me greeted me with a smile. More

Oil Change Had to wait but service was excellent! I like going to the dealer. Everyone was very friendly and helpful. I would recommend this car dealership. Had to wait but service was excellent! I like going to the dealer. Everyone was very friendly and helpful. I would recommend this car dealership. More

Service department Has a appointments, but my wait was still a little long, but my service advisor CeCe made sure i was compensated by not charging me for the service. Has a appointments, but my wait was still a little long, but my service advisor CeCe made sure i was compensated by not charging me for the service. More

Difficult repair was a success. I had several difficult repairs that required parts to be ordered. The car was repaired and works great. I have dealt with Victor for many years and h I had several difficult repairs that required parts to be ordered. The car was repaired and works great. I have dealt with Victor for many years and he has never let me down. More

Oil change As always Heritage Owings mills Is prompt and friendly cece is always welcoming Got my jeep out of there very quickly. I’m always grateful for the fri As always Heritage Owings mills Is prompt and friendly cece is always welcoming Got my jeep out of there very quickly. I’m always grateful for the friendly service that I received. I always feel like I’m treated like family when I go to the dealership. More