Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

They founds nothing wrong with my car & left tank on E Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st gear and the check engine light stayed on- Tuesday they call me back around 4pm after contacting them multiple times. Mind you, the service guys sit in the service area and complain as the phones ring, don't expect them to pick up bc they didnt while i was standing there. They reported nothing was wrong once the cpu was reset and driven over night. My half tank of gas was left on fumes, my items in the back seat were moved around. Overall, skeptical if I should even be driving it right now and furious I was not reimbursed for the gas they used. Atleast leave it with one hash mark on the tank so I dont run out of gas on the way home!!! I'm sure its all a result of the car being under warranty and them not getting paid! You're lucky I didnt have to pay you, youll never get my business post warranty. More

WORST EXPERIENCE EVER!!!!! Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in t Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in the dash came back on thanks for taking my money and not fixing the problem worst experience ever. And jerry forrel is the represenative i dealt with this entire time worst experience ever More

Horrible service experience Terrible. We had our car towed there on a Sunday. We are suspecting a dead battery. It’s now Thursday and they still haven’t even just looked at it to Terrible. We had our car towed there on a Sunday. We are suspecting a dead battery. It’s now Thursday and they still haven’t even just looked at it to xxxxx the issue. We have had to call them every day and each day is a different story for why they haven’t looked at it yet. We’ve purchased 2 vehicles from this company and I can now safely say we will no longer be a repeat customer. Feeling like they lost interest in us as a person the minute we made the purchase. More

Great service Fast oil change on my wife's Jeep. It's nice they have the quick service for oil changes. These guys are my go to for all of my vehicles. Fast oil change on my wife's Jeep. It's nice they have the quick service for oil changes. These guys are my go to for all of my vehicles. More

Worst service ever Had an appointment at 8am till noon. Called and left 2 messages and still 2weeks later no response. My car wasn't touched. No the 1st time Victor has Had an appointment at 8am till noon. Called and left 2 messages and still 2weeks later no response. My car wasn't touched. No the 1st time Victor has given bad service and no response More

Repair on a 2005 Jeep The staff was most courteous from intake through completion. Work was done efficiently and I was kept apprised of the progress. I am very pleased wit The staff was most courteous from intake through completion. Work was done efficiently and I was kept apprised of the progress. I am very pleased with the quality of the reptwork. More

Emergency - Emergency Break Repair Called Victor because I broke my emergency break. I am from rural Vermont and Victor provides the level of customer service needed to keep my coming b Called Victor because I broke my emergency break. I am from rural Vermont and Victor provides the level of customer service needed to keep my coming back. More

Awesome service Always great service and Friendly employees. I never mind bringing in my vehicle. Even the employees that were not working with me greeted me with a Always great service and Friendly employees. I never mind bringing in my vehicle. Even the employees that were not working with me greeted me with a smile. More

Oil Change Had to wait but service was excellent! I like going to the dealer. Everyone was very friendly and helpful. I would recommend this car dealership. Had to wait but service was excellent! I like going to the dealer. Everyone was very friendly and helpful. I would recommend this car dealership. More

Service department Has a appointments, but my wait was still a little long, but my service advisor CeCe made sure i was compensated by not charging me for the service. Has a appointments, but my wait was still a little long, but my service advisor CeCe made sure i was compensated by not charging me for the service. More