Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Poor service Terrible experience and service. I made an appointment for 8 AM today and informed both the individual on the phone and the service rep that I would Terrible experience and service. I made an appointment for 8 AM today and informed both the individual on the phone and the service rep that I would be waiting for the vehicle. After 3 hours of waiting I was unable to locate my service rep and discovered that my Jeep had not been touched from somebody identifying themselves as a manager. I was told that my appointment was with the service rep and there was no scheduled time to have a technician look at it and she didn’t know when and if they would get to it. I also learned that my service rep was in training and my service was not reassigned to someone else. Very poor customer service. I’ve purchased several vehicles here over the years. They have lost both my sales and maintenance business. More

Friendly Personality I showed up to the express lane and was greeted with a warm and inviting personality. For having a 10 car line back up in the service department, bein I showed up to the express lane and was greeted with a warm and inviting personality. For having a 10 car line back up in the service department, being understaffed, and overbooked that day, Melissa didn't show me any less treatment, rush me or attitude. She was polite, friendly to deal with, and efficient at getting to my requests. She got me a rental car cause my vehicle was in for a recall. The only negative experience I had was one of the requests was to lube the front driveshaft. When I came to pick up the vehicle, the foreman noted on the ticket that the front driveshaft didn't have a grease fitting in which they are unable to lubricate. I was able to find it on the vehicle, I was able to find a demonstration on you tube and there is even a sticker under the hood about lubricating the front driveshaft. That's no reflection on Melissa, but it is a reflection on the service department as a whole. More

Jerry Follmeyer was friendly, very helpful, and explained my problem & in detail. Jerry’s information eased my automotive worries. I left knowing my options and my remedy. my problem & in detail. Jerry’s information eased my automotive worries. I left knowing my options and my remedy. More

Always receive prompt Positive Professional and Curteous service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. More

This was a safety recall. I was going to drop it off & pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it a pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it anyway for me and I didn’t need to leave it! Outstanding service! More

The Best I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my ser I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my service issues. Unfortunately, I had a different service advisor today. What does that mean? My car has been there all day, not communication and when I finally did get a call back an unapologetic we will contact you tomorrow. Im sure I will be getting a new car now. Mr. Clash has been wonderful with communication, follow-up, and giving me options for my repair. He has been the most honest person I have ever encountered in a dealership!!! Five Stars! More

Servive at the parts department was superb. Freddie Kollie at the parts counter represented your company well during my service visit. He was knowledgeable in his area. Freddie Kollie at the parts counter represented your company well during my service visit. He was knowledgeable in his area. More

Great service Thankful for my new vehicle. Shandly was amazing! He immediately built a rapport and truly understood what I was looking for. The entire team was amaz Thankful for my new vehicle. Shandly was amazing! He immediately built a rapport and truly understood what I was looking for. The entire team was amazing as well. I appreciate everyone making me feel comfortable and helping me make one of the best decision for transportation. More