Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Jerry Follmeyer was friendly, very helpful, and explained my problem & in detail. Jerry’s information eased my automotive worries. I left knowing my options and my remedy. my problem & in detail. Jerry’s information eased my automotive worries. I left knowing my options and my remedy. More

Always receive prompt Positive Professional and Curteous service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. service. The job is always completed within the time frames given and done to perfection. I always leave pleased with service given. More

This was a safety recall. I was going to drop it off & pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it a pick up the next day — but I didn’t have to — they took care of it right away for me — and it was already at the end of their day — but they did it anyway for me and I didn’t need to leave it! Outstanding service! More

The Best I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my ser I have been taking my car to Victor for 6 years. I would not have kept my car as long if I was not completely satisfied with the way he handles my service issues. Unfortunately, I had a different service advisor today. What does that mean? My car has been there all day, not communication and when I finally did get a call back an unapologetic we will contact you tomorrow. Im sure I will be getting a new car now. Mr. Clash has been wonderful with communication, follow-up, and giving me options for my repair. He has been the most honest person I have ever encountered in a dealership!!! Five Stars! More

Servive at the parts department was superb. Freddie Kollie at the parts counter represented your company well during my service visit. He was knowledgeable in his area. Freddie Kollie at the parts counter represented your company well during my service visit. He was knowledgeable in his area. More

Great service Thankful for my new vehicle. Shandly was amazing! He immediately built a rapport and truly understood what I was looking for. The entire team was amaz Thankful for my new vehicle. Shandly was amazing! He immediately built a rapport and truly understood what I was looking for. The entire team was amazing as well. I appreciate everyone making me feel comfortable and helping me make one of the best decision for transportation. More

They founds nothing wrong with my car & left tank on E Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st Towed my 2017 Jeep Cherokee to the shop Saturday- the dash lit up all service lights and threw into neutral at a red light then wouldnt shift past 1st gear and the check engine light stayed on- Tuesday they call me back around 4pm after contacting them multiple times. Mind you, the service guys sit in the service area and complain as the phones ring, don't expect them to pick up bc they didnt while i was standing there. They reported nothing was wrong once the cpu was reset and driven over night. My half tank of gas was left on fumes, my items in the back seat were moved around. Overall, skeptical if I should even be driving it right now and furious I was not reimbursed for the gas they used. Atleast leave it with one hash mark on the tank so I dont run out of gas on the way home!!! I'm sure its all a result of the car being under warranty and them not getting paid! You're lucky I didnt have to pay you, youll never get my business post warranty. More

WORST EXPERIENCE EVER!!!!! Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in t Charged me $870 over a 2 month period to reset my codes about five time and tell me my car was fixed . everytime i drove off the lot the lights in the dash came back on thanks for taking my money and not fixing the problem worst experience ever. And jerry forrel is the represenative i dealt with this entire time worst experience ever More