Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

The service department at Heritage Jeep in Owings Mills is top notch. They have not only been helpful, courteous, and honest, they really went to bat for me when my car needed repairs not covered within th is top notch. They have not only been helpful, courteous, and honest, they really went to bat for me when my car needed repairs not covered within the manufacturer's warranty period. My car is now running like new again! Mike Firestein was instrumental in making this process as painlesss as possible, when your vehicle is in for service. The entire crew at Heritage Jeep service from the service manager to the service writers to the mechanics all deserve a huge raise for their actions. In these days of competition for business, they clearly have the right combination of service and dedicaion that puts them above the competion. Thanks again guys for "Keeping Me On The Road" Marc K. More

After purchasing a Grand Caravan from Joe,I noticed a slight paint defect that evening. Tom Carter said they would fix the issue and sure enough, they did just that in a timely and professional manner. S slight paint defect that evening. Tom Carter said they would fix the issue and sure enough, they did just that in a timely and professional manner. Scott and Victor in the service department were great as well and the parts department was informative and helpful. Everyone seemed courteous and kind. There was a slight paperwork mix up but Joe said he would fix it and I do not doubt him. All in all, a pleasurable experience. Good job fellas, thanks! More

Here is the letter I sent Mile-one: Hi I bought a Chevy Here is the letter I sent Mile-one: Hi I bought a Chevy Trailblazer from you in Sept. 2008. Great truck, love it. bought an elite plus warranty as w Here is the letter I sent Mile-one: Hi I bought a Chevy Trailblazer from you in Sept. 2008. Great truck, love it. bought an elite plus warranty as well. I didn’t want it,most of them are scams, in fact I said NO 3 times but finally gave in after being told that all I’d have to worry about is changing the oil,tires and brakes for the next 5 years! Bumper to Bumper!! According to your sales manager It was the greatest warranty on earth!!All for the low,low price of $1967.00 A fuckin bargain!! Needless to say your warrant IS a scam!!and your sales manager IS a conman and as far as I’m concerned a THIEF! Everything electrical inside the vehicle ceased working. It still starts and runs,headlights work, but nothin else. SO I dug out my ELITE PLUS warranty and went to my local Mile One in Bel Air. Once I got there a very nice man informed me that they would have to replace a 125amp Megafuse and the battery in order to diagnose the problem. and guess what? My ELITE PLUS warranty didn’t cover it!! Big surprise there! even though I’m pretty sure that these parts are inside the bumpers. Then to add INSULT to INJURY I asked how much to megafuse and battery would cost and was told that the fuse was $171 for parts and labor and that the battery would be $189 parts and labor. So, being the skeptic that I am I went to an authorized GM parts web Site and found my $171 fuse for $3.08. Yup a big bad THREE DOLLARS AND EIGHT CENTS!!! Then I found my $189 Battery (actually a better one with 825CCA) for $89 dollars. I would appear that your entire business model is based on deception and theft. Well I’m a paralyzed army veteran living on $1011 a month and I cant afford to pay Mile One to RIP ME OFF!! So I’m retrieving my vehicle and will attempt to do the repair myself. I was a helicopter mechanic in the Army so I think I can handle it. As for Mile One, I intent to scream from the mountaintops to anyone who will listen about your worthless warranty and your willingness to ripoff disabled Army veterans. I’ll visit your facebook page often and give accounts of MY experience with Mile One and their business model. Rest assured I will never purchase another product from you and will advise all against it. Thanks for nothing, Thieves Gary Jackson More

My overall experience w/ my sales representative, Tim Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I furt Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I further feel Tim was troubled with the follow up warranty work that was denied regarding my certified used 2007 Dodge Nitro RT. I also want to thank the finance manager who worked with my wife and I on a reasonable monthly payment and extended warranty. Also, the service writers were exceptional. My complaints are as followed. I was advised by the service manager, that the noises I was experiencing were all too "typical Dodge noises". I was told that my brake cylinders, drums and pads were "basically oversized on a typical under sized vehicle". The chronic whistling noise when gently accelerating from a stop position was also typical of this Dodge vehicle. The chronic humming noise at a high speed, even though I had the rear differential fluid changed per their recommendation. I wasn't quite sure when asked if rear differential noise addictive was also added. (Why would I need preventative noise additive)? This particular problem was finally addressed not by the recommendation of the service manager but by the recommendation of a Chrysler Star mechanic who happened to be at the dealership on that particular day). Actually I was then advised by the service manager per the Chrysler Star mechanic the noise was related to the transmission pump, pumping fluid across the engine?? The service manager refused to perform any warranty work (brakes/whistling noise) on my vehicle based on the assumption of all "typical Dodge noises". I advised the service manager that this was unacceptable and he politely advised me to seek "legal recourse" if I wasn't satisfied with his recommendation. He basically flat out refused to even explore what was causing these mechanical noises. I can't even fathom this type of negative, hypocritical response from a service manager who is representing the dealership, a dealership who touts customer satisfaction. The service manager then proceeded to joke about the situation as he said, "to lighten the mood". Needless to say, my response back to him was not too nice. I'am currently working with a certified customer representative from Chrysler Corp. to resolve the above noted problems at another Chrysler dealership in Howard County, Md. The current Chyrsler dealership has acknowledge that this whistling noise is directly transmission related and not a "typical Dodge noise" nor typical of any Dodge vehicle per the Mile One service manager .Imagine, a Chrysler dealership who truly cares about customer service and satisfaction after the sale. A no hassle enviroment where the customer's concerns are addressed and satisfaction guaranteed. Maybe Mile One Chrysler Jeep, Dodge should take notice from Ourisman Chrysler, now thats a dealership that gets high marks across the board. More

Do Not Get Your Vehicle Serviced Here. I brought my newly purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and cal purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and called my regular mechanic to inquire. Both informed me it was a bogus attempt to bamboozle me out of almost $500. When I confronted Victor he said I was right and that he learns something new everyday. Shouldn't the DEALER know what's normal maintenance? Crooks! I actually got a call the following day asking about the service I received an when I explained what happened I was told the service manager would give me a call. That was over a week ago. Now I'm left to report them. There is no way this could have been an accident. How many other young friendly women has this service department tried to rip off? Don't be the next. More

I had a great experience with them. Initially I went in to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Eve to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Everything was repaired fast and I was on my way. More

I took my car to the local Chrysler/Jeep dealer in Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Clash, who works for Heritage Chrysler, was more than eager to assist me with having my car repaired. I drove 50 miles out of my way to bring my car to him and the Heritage team. I did not commit to an appointment time, and when I arrived they checked me in and had my car inside with a technician in a timely manner. Bill, the mechanic diagnosed my car and came out to explain everything first hand with Victor. I had my car repaired and will definatly bring it back to Heritage for all of my warrenty repairs. More