Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Excellent service once again! I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense o I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense of confidence that my vehicle will be well cared for. I can't believe I was in and out in about an hour and had coffee in the waiting room as a bonus. Victor Clash always takes great care of me and my vehicle being pleasant , friendly, and most importantly, trustworthy. I ran into Brent Ivie, service manager walking into the waiting room who asked if I needed anything, wow! Thanks for such a great service experience. More

Getting it done We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did ge We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did get to the bottom of it. In response to our inconvenience the general manager stepped in and made sure we were offered a loaner car and had the vehicle delivered to our house once it was done. We really appreciated that kind of personal service. More

More than 40 years of superb service Heritage has an excellent service center to keep my vehicles running safely and as new. Their mechanics are top quality Chrysler certified that do goo Heritage has an excellent service center to keep my vehicles running safely and as new. Their mechanics are top quality Chrysler certified that do good honest work. More

Best Service If I need to hire 10 people, I love to have 10 Brent Ivie's in my team. Perfect person for service industry. Very patient, understanding, technical en If I need to hire 10 people, I love to have 10 Brent Ivie's in my team. Perfect person for service industry. Very patient, understanding, technical enough to explain, a good adviser and a person feels like 'customer satisfaction is his first priority'. I have a little bitter experience with Sales but not at all with Service department. Brent - Keep going. Industry need people like you. More

Robert is The Man!!! There are not enough words...BUT Robert understands how important it is to possess GREAT CUSTOMER SERVICE SKILLS! He always has a smile and a kind wor There are not enough words...BUT Robert understands how important it is to possess GREAT CUSTOMER SERVICE SKILLS! He always has a smile and a kind word. More

Robert Rivenbark is #1 A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 2 A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 200 s More

Great experience at Heritage service dept I have always had a very good experience with the service dept at Heritage since the first time 8 years ago. Scott is the best,I will always take my I have always had a very good experience with the service dept at Heritage since the first time 8 years ago. Scott is the best,I will always take my van there More

Would recommend their sales & service department to anyone! We have purchased several vehicles at Heritage over the years. The sales staff is always friendly knowledgeable and helpful. The service department is We have purchased several vehicles at Heritage over the years. The sales staff is always friendly knowledgeable and helpful. The service department is top-notch, going over and above normal protocol to answer questions, arrange shuttle or rental vehicles, and follow up on issues. I highly recommend Heritage to anyone looking to buy a vehicle, or having a vehicle serviced regardless of the original dealer where it was purchased. More

A service manager that cares I have never been so welcomed and listened to as when I talk to Brent! He cares about his customers and the care that I receive when my Jeep is in th I have never been so welcomed and listened to as when I talk to Brent! He cares about his customers and the care that I receive when my Jeep is in the shop. THANK YOU More

They are the best. Friendly sale staff. Service department is the best. Fast dependable service. Service department in and out on time. Repair cost is reasonable and de Friendly sale staff. Service department is the best. Fast dependable service. Service department in and out on time. Repair cost is reasonable and dependable. I purchased 4 cars and will return if I need another. More