Heritage Chrysler Dodge Jeep Ram Owings Mills - Service Center

Worst customer experience ever Brought my vehicle in for regular service - oil change and tire rotation. Took them 2 days to do even though I had an appointment. They found an issue Brought my vehicle in for regular service - oil change and tire rotation. Took them 2 days to do even though I had an appointment. They found an issue with my vehicle and it took them 2 weeks to do the work. They would not return my calls to obtain a status of my vehicle or an estimate of the charges. Poorest customer service I have ever had. I would not go back to this dealership. Management acknowledged they had an ongoing customer service issue and didn’t seem to care. More

Amazing! Dajour was great! Perfect service! He was so helpful and made the whole experience easy! I left there shortly after with a perfectly driving/working v Dajour was great! Perfect service! He was so helpful and made the whole experience easy! I left there shortly after with a perfectly driving/working vehicle! More

In and out wih no problems The staff was very friendly, and professional. Service was fast. The dealership was very clean. If you are looking for a good deal they have a l The staff was very friendly, and professional. Service was fast. The dealership was very clean. If you are looking for a good deal they have a lot of selection 4 More

Best seevice ever I was greeted promtly and writtwn right up. Jerome was clear on prices and time. He garunteed me the wait and the price i was going to pay. He was als I was greeted promtly and writtwn right up. Jerome was clear on prices and time. He garunteed me the wait and the price i was going to pay. He was also very nice and warming and I enjoyed that: The conversation was to the point and straight forward. I will be coming back amd teccommending to friends and family More

Good place for you’re car Good service. Excellent service and they went above and beyond the call of duty. The porters were especially friendly as well. Everyone did an excelle Good service. Excellent service and they went above and beyond the call of duty. The porters were especially friendly as well. Everyone did an excellent job. More

Jared is the best!!! Happiness is... still having a relationship with your car salesman from 4 years ago who goes above and beyond in customer service even when he has not Happiness is... still having a relationship with your car salesman from 4 years ago who goes above and beyond in customer service even when he has nothing to do with it and ITS HIS DAY OFF!!! Thank you Jared Wright for helping a girl out!! #IWenttoJared More

Yet another positive visit So,like most people whatever brand I buy,in my case a Jeep,I like it serviced at a Jeep Dealership, nothing against other chains,I prefer those who KN So,like most people whatever brand I buy,in my case a Jeep,I like it serviced at a Jeep Dealership, nothing against other chains,I prefer those who KNOW my vehicle best. First,as always,Scott,the Service advisor,was great,always very polite,helpful and keeps you informed of process and what’s going on.........anyhoo.........just went in for an oil change.............but rarely that simple as cars DO need maintenance.Brake fluid needed changed as did the engine air filter,took advantage of the 4 oil change package for $100.............(never understand why others don’t,it’s basically 2 oil changes for free)...............will be going back to have my coolant changed before summer as it does need done as it was noted it should be changed. Only thing I was surprised about and declined having done was that fluids needed changed on transfer case etc,having less than 40,000 miles I know it’s 50,000 per manufacturer recommendation so will likely have that done nearer the 50,000.As a side note,2 weeks before my wife took her Jeep in and this was recommended and done.Suprising enough,2 other customers were recommended the same service while I was there,both seemed surprised and like me,both had way less than 50,000 miles.I guess this is the latest sales push..........while I have no problem with that as this IS a great Dealership Service Center some people do not have that $300,$400 or $500 readily available (depending on your model and needs)..........mine is less that $300,but incl taxes just over $300.Dont get me wrong,that amount is WAY less than having to replace a transmission or transfer case,but I go by Manufacturer recommendations as the same fluid is used in 100,000 mile ‘sealed transmissions ‘,again,I will have mine done at the Dealership as they are always honest and up front........just remember MileOne is a HUGE beast and are give sales directives and targets the Dealership has NO control over so I assure you they are NOT trying to rip anyone off.They have guidelines and goals to meet with recommended sales points.Again,this is VERY common in ANY business. So...............having just spent $300+ and will be spending amount another $400+ in the next few months I consider this a VERY reasonable cost for trouble free motoring. I know other customers have complained about wait times for oil changes in the Express Lane,I have waited 3 hours for an oil change,as has my wife............when they have Tech ‘call outs’ it really pushes times back,it’s not done deliberately as it makes no sense to annoy customers for no reason,they want us and NEED us to come back to make the business viable and profitable,unhappy customer = no more business.Cant speak for other Service Advisors,but Scott will tell you up front if there are long waits so you have the choice to wait or come back another day,sure it’s inconvenient but I prefer honesty over making money. In all,it was another great visit,got there just after 7,had oil change,brake fluid change and engine filter change and was out the door alittle after 9.Couldnt wait for the coolant change as with most people I had other commitments.That will run about $180 and consider that $$$ Well spent. I should mention I have used this Dealership since Saturns were first sold there MANY years ago,so along time customer,for new cars and service,never had an issue,I do disagree with reviews saying Sales are great but Service isn’t so much...............sadly,each Tech works at different speeds and may find further issues/problems with a customer cars that knock back times for other customers,it’s the nature of the beast and can’t be controlled.It is VERY inconvenient to have your day delayed,but it happens and again,isn’t the Service Centers fault.It IS the fault of Service Advisors not doing due diligence and giving customers full disclosure on wait times so they can choose th re schedule if need be. Don’t know if anyone has had the opportunity to speak with the Technicians themselves,I have having had some recalls or higher $ work needing done,they are ALL very friendly,well informed and very helpful in breaking things down in layman’s terms. A LONG and meandering review just for a $300 service visit,but figured Heritage deserved a fair assessment of their services. In closing,we ALL wants these inconvenient services done yesterday at little to no cost,but that isn’t reality.............employees need to be paid for their work,most live local and reinvest there salary in local businesses most of us work at. Thanks again Heritage,for another great experience will be in for more scheduled service work as always and will be in to annoy Kenny next year on another new vehicle!!!! More

Good service Mel and Dale in the parts department are great. Very knowledgeable and helpful with what you need. I deal with them both on a regular basis. Highly re Mel and Dale in the parts department are great. Very knowledgeable and helpful with what you need. I deal with them both on a regular basis. Highly recommend. More

Excellent service once again! I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense o I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense of confidence that my vehicle will be well cared for. I can't believe I was in and out in about an hour and had coffee in the waiting room as a bonus. Victor Clash always takes great care of me and my vehicle being pleasant , friendly, and most importantly, trustworthy. I ran into Brent Ivie, service manager walking into the waiting room who asked if I needed anything, wow! Thanks for such a great service experience. More

Getting it done We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did ge We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did get to the bottom of it. In response to our inconvenience the general manager stepped in and made sure we were offered a loaner car and had the vehicle delivered to our house once it was done. We really appreciated that kind of personal service. More