Heritage Chrysler Dodge Jeep Ram Owings Mills

Getting it done We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did ge We had a pesky check engine light on our 2018 vehicle and brought it in to Heritage. It took a few visits to get the issue sorted out, but they did get to the bottom of it. In response to our inconvenience the general manager stepped in and made sure we were offered a loaner car and had the vehicle delivered to our house once it was done. We really appreciated that kind of personal service. More

Wonderful John was very helpful! Make this process extremely smooth! He was very knowledgeable and provided many details. I absolutely love my new Jeep! Thanks John was very helpful! Make this process extremely smooth! He was very knowledgeable and provided many details. I absolutely love my new Jeep! Thanks John!! More

Excellent Service I had a wonderful experience with sales (Ryan Jones) manager (Sean Chapman) finance department (Tony). I got the car at a very reasonable price and I had a wonderful experience with sales (Ryan Jones) manager (Sean Chapman) finance department (Tony). I got the car at a very reasonable price and was satisfied with how the deal went and the good thing about it, I didn't have to wait for a decision on what bank or credit union would give me the loan. More

Unfortunate Experience I wish I had hey better overall experience! My sales rep Joe Perry was very pushy to the point he took things very personally and turned me off from I wish I had hey better overall experience! My sales rep Joe Perry was very pushy to the point he took things very personally and turned me off from buying a vehicle from Heritage Owings Mills. I then reached out to the sales manager Tony who I told, if I could deal with him I would give the dealership another chance. Tony was supposed to look for the vehicle I was interested in and get back to me. I left him a message on the last day the month and never heard anything back. I bought a 2019 grand Cherokee Overland from Heritage Parkville More

Satisfied John was awesome. He worked with my family and was very patient. We waked in without an appointment he helped us in a timely manner. The customer serv John was awesome. He worked with my family and was very patient. We waked in without an appointment he helped us in a timely manner. The customer service was excellent. More

Accomplished Was a great person to describe all aspects of the buying process. Was very diligent to get me to a comfortable place and price that made the numbers w Was a great person to describe all aspects of the buying process. Was very diligent to get me to a comfortable place and price that made the numbers work. More

Above and beyond all expectations! John is awesome! Having never purchased a new car through a dealership before, I walked in not knowing quite what to expect (and without an appointment!). My concerns Having never purchased a new car through a dealership before, I walked in not knowing quite what to expect (and without an appointment!). My concerns were quickly abated, as Tony greeted me warmly, asked me a few questions, and then introduced me to the perfect Sales Consultant -- John. John made me feel at ease with his friendly demeanor, and listened intently to my wants for a new vehicle. John was able to quickly determine what was important to me, and made some suggestions with absolutely no pressure. A few minutes later, and we were off for a test drive. Every question I had was quickly answered, and a plethora of features I would soon come to love were demonstrated; John knows his vehicles in and out! The first test drive was followed by a second, and I knew I had found precisely what I was looking for. The sales process was seamless, much quicker than expected, and Tony and John worked together to get me an absolutely amazing deal! I was able to walk out with my head held high, confident that I not only had found my dream car -- a unique and amazing Dodge Challenger -- (and at a fantastic price), but also had made a friendship that I will cherish in John. The team here is truly amazing -- second to none, and continue to make themselves readily and quickly available after the sale to answer and questions or address any concerns. I can't sing the praises of this dealership enough! When you come here, you can be confident that you'll have a top-notch experience unlike any other -- just ask for Tony and John! More

Jon was great! Jon was extremely professional throughout the entire process and I would recommend him to anyone looking to purchase a new Jeep, Ram, Chrysler or Dodg Jon was extremely professional throughout the entire process and I would recommend him to anyone looking to purchase a new Jeep, Ram, Chrysler or Dodge. More

Dare I say it was fun? Buying (even dealing with) cars is not my idea of fun. However, I had put the task off for long enough, and a 2014 Jeep with front wheel drive-only in Buying (even dealing with) cars is not my idea of fun. However, I had put the task off for long enough, and a 2014 Jeep with front wheel drive-only in New Jersey is just not a safe idea as the horror months approach. I worked with Jon Berenson, who I was able to chat with about what was/wasn't important to me in my new car. It was evident immediately that I wasn't being rushed or pressured. Within minutes, I had lost my fear of looking like a gullible young girl who knew nothing about cars. Things were explained to me very clearly and I could feel from everyone involved in the sale that they were not "taking me for a ride" (ha ha). What stands out to me most about this experience was how seamless the entire thing was from start to finish. There wasn't a moment where I sat unsure of what to do or what to ask. I was swiftly escorted to all of the staff members I needed to meet with, and each person was as personable as the last. I rode off - in what felt like minutes - in my brand new Jeep Cherokee feeling like a million bucks (and I did NOT spend a million bucks). I will never go elsewhere. Absolutely outstanding. More

jeeps for my boys! We want to stay thank you to the team that made our boys dream come true. We went out looking for jeeps. Our second stop was a winner. Isaac was so he We want to stay thank you to the team that made our boys dream come true. We went out looking for jeeps. Our second stop was a winner. Isaac was so helpful finding the right vehicle for our son. Even on a nasty rainy day he walked around the lot helping find the right one. We ended up buying 2. Tim was excellent taking the time to go over the vehicle inside and out with our son Patrick. He made sure that Patrick knew how everything worked. The 2 Tony’s helped us finding identical vehicles for both boys and beat The prices and financing from anyone else. It wasn’t that back and forth it was easy and no haggle. We think of them as friends now. If your looking, look no further. Thanks for everything. The Lipski Family. More