Heritage Chrysler Dodge Jeep Ram Owings Mills

I went to Heritage on 6/10 to find out why my car was making a rattling noise. I pulled up into their bay to check in and then proceeded to their waiting area. After about 10 to 20 minutes the service as making a rattling noise. I pulled up into their bay to check in and then proceeded to their waiting area. After about 10 to 20 minutes the service associate came back and asked me if I had any issues with my battery because once they tried to move my car, it wouldn't start. I explained that there was nothing wrong with my battery that I knew of and he proceeded to tell me that they had to jump my car in order to move it from the bay. So I was made to believe that I needed a battery immediately and I agreed to allow them to replace it for a ridiculous price. When I asked why it was so much, the service associate Brandon, said he would work with me on the price. (he did not) After having waited for more than 3 hours for a diagnostic, (I got the the dealership at 10a and by 2pm, I was still there.) I decided that I needed to leave and asked if they had a loaner vehicle. Of course they charged me for that as well. The next day I went back to pick up my car because at this point, I was told the cause of the rattling. When I got there to pick up my car, the tire was completely flat. (see photo) The service associate put air in my tire and told me that it was losing a pound a minute and that it would be flat again by the next day. So I asked about replacing my tires. (they were in need of replacing but there was no immediate need). He quoted me a price that I thought was high but not ridiculous like the battery incident. So I agreed to have all 4 of my tires replaced. When he called to tell me my car was ready for pick up, the price went up by more than $100. I asked him what happened to the original quote and he said he forgot to add some of the other fees. I came to this service center for a rattling sound in my car and left with 2 items I never would have needed had I not been at their establishment. Something feels very fishy over here. Do yourself a favor and go somewhere else. UPDATE: someone from Chevy called me yesterday after I posted my original review, we went over the information I shared above and he asked me how they can make it right and win my business back. I told him that at the very least, they could honor the quote for the tires that I was originally given. He said he would call me back. I never heard from him again. More

easy and smooth sale! nick & jason made it super easy to buy for them would come back nick & jason made it super easy to buy for them would come back More

Kate Was amazing with us and very very friendly…. we recomend talk with her……excelent we recomend talk with her……excelent More

Joelle and Jason wass really professional and help me in all process, 100% recommended everiting all process, 100% recommended everiting More

We are loyal customers; this being our 5th vehicle purchase from Heritage Chrysler Dodge Jeep RAM Owings Mills, Md. Kate Kuzminova was amazing! She was able to get me the best trade in price making purchase from Heritage Chrysler Dodge Jeep RAM Owings Mills, Md. Kate Kuzminova was amazing! She was able to get me the best trade in price making the new purchase even more resonable! Kate was knowledgeable, friendly & efficient, making the purchase of my Jeep Grand Cherokee Limited a smooth & quic lk transaction. f your in the market for a new/used vehicle; give Kate a call at Heritage!!! The Butlers More

Pleasant, good customer service. Easy test drive, no hassle sale. Would do business again. Thanks Easy test drive, no hassle sale. Would do business again. Thanks More

Kevin Shenton is very untrustworthy, and processed paperwork for my mother's loan at 20% when she put dwon 36,300 on a 2023 Range Rover Velar, half of the cost of the vehicle, even though we were told paperwork for my mother's loan at 20% when she put dwon 36,300 on a 2023 Range Rover Velar, half of the cost of the vehicle, even though we were told that she would receive a very low interest rate given the huge amount she put down in "cash". He made a bogus phone call to the bank under the pretense of getting the interest rate down, then gets off the bogus call and told us that he was not able to get a deal. Everyone knew that the phone call was bogus. My mother is in her 70's and he could have cared less that during the duration of the loan, an elderly woman would be paying nearly 100,000 for the vehicle. I would stay away from this place at all costs. Unscrupolous business practices, inhumane and dishonest in every way. What goes around comes around and life has a way of bringing us down when we have done wrong to hurt others. Remember this when it happens. He even had the monthly payment wrong, said he would correct it and never did. No integrity whatsoever. To think that a person is comfortable with operating in this type of manner is very disturbing.and mind boggling. More

David Day is an amazing salesman. Pleasant, professional and knowledgeable about everything Toyota. Have bought cars with him for 15 years and will continue to do so forever!! Thanks Pleasant, professional and knowledgeable about everything Toyota. Have bought cars with him for 15 years and will continue to do so forever!! Thanks Dave, for a great deal always. More

Recently, I went to Heritage CDJR in Owings Mills and it was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing tal was awesome, mostly because of Nick Kam, my sales guy. Nick was super friendly and made everything easy to understand. No hard sells or confusing talk. He really listened to what I needed and helped me out a lot. The place was welcoming and I felt comfortable right away. Nick was patient and always had a smile, even when I asked a bunch of questions. I never felt pushed to buy something I didn't want. It was like having a friend who knows a ton about cars help me shop. I left with a great car and a sweet deal, all thanks to Nick. If you go there, ask for him. He's great! More