Heritage Chrysler Dodge Jeep Ram Owings Mills

Dealership was a friendly and hospitable. I really enjoyed the experience and will definitely purchase another vehicle at this location in the upcoming future. I do recommend them with 5 st I really enjoyed the experience and will definitely purchase another vehicle at this location in the upcoming future. I do recommend them with 5 stars. More

Greg with double G is the best! !! Very professional and courteous. I would not pick another guy !! Very professional and courteous. I would not pick another guy More

Not a very good feeling when the Finance Manager thinks you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m leas you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m lease, $862 for 32m, and $841 for 42 months for a Trade-In payoff of $19,073 for a 2024 Jeep Latitude with the Altitude package (selling for 31k). Mind you, my credit score is well over 800. I have leased from this dealership a minimum of four times and have never dealt with such nonsense. When I went up to Myron, he waved me over but didn't get off his personal phone call. I started to explain how the quote was not only ridiculous, but also insulting. I then noticed he quoted me for a completely different vehicle than the one I wanted, I assume because he wanted to get rid of the blue SUV on his lot, had the wrong Salesperson attached to the quote (the only other female other than Joelle). Joelle was wonderful by the way, and I truly felt bad for her because her efforts went down the drain as soon as Myron and Gregg (another FI manager) got involved. Gregg will get his own review. He had me waiting for an hour until 9pm just to waste my time, insult my intelligence, and then have the gall to mock me when I said I was calling corporate, to whoever he still had on the phone saying "Ohhhhh she's going to call corporate." This is not even good behavior for a child, let alone a grown man, in a managerial role in a professional setting. I am appalled at how I was treated and will never consider leasing from HCDJR Owings Mills again. Myron, you had one job, and you failed miserably. I'm embarrassed for the Heritage brand. More

KK was great. Extremely respectful of my time and needs. Promised to try his best to accommodate my requests. While I didn’t get what I wanted for my trade in beca Extremely respectful of my time and needs. Promised to try his best to accommodate my requests. While I didn’t get what I wanted for my trade in because management was viewing the MMR of ANOTHER model of my 4Runner, I still feel like KK did the best he could for me. Would recommend him to anyone in the market for Chrysler, Jeep or Dodge vehicle. More

Anthony Hart was phenomenal. He made the entire process effortlessly smooth, ensuring all necessary car repairs were completed. His after-sales service was exceptional, going abo He made the entire process effortlessly smooth, ensuring all necessary car repairs were completed. His after-sales service was exceptional, going above and beyond. More

Went fine, no pressure, but money changed at time in dealership than discussed on phone dealership than discussed on phone More

The entire experience was extremely enjoyable, everyone was accommodating and knowledgeable about the process. Thanks to each of you! was accommodating and knowledgeable about the process. Thanks to each of you! More

I have never seen a general manager cursed at customer in my life but this guy took the trophy. I will not be doing business at this location ever again and I will be sharing this anywhere and everywhere I c my life but this guy took the trophy. I will not be doing business at this location ever again and I will be sharing this anywhere and everywhere I can. The sales and service depart at this location are as worst as it gets. I wish there would s anything below one star because that’s what they deserve. More

I purchased a VW Taos at Heritage VW location next to the CDJR dealership. Nick was professional, friendly and knowledgeable as he was helping out the team at the VW dealership. I would definitely buy from N CDJR dealership. Nick was professional, friendly and knowledgeable as he was helping out the team at the VW dealership. I would definitely buy from Nick again! More

This dealership sold me a truck that still had a lein on a title and didn't even realize it for six weeks. The truck was never paid off from the previous owner by the dealership and they tried to lie and co a title and didn't even realize it for six weeks. The truck was never paid off from the previous owner by the dealership and they tried to lie and cover it up. More