Heritage Chrysler Dodge Jeep Ram Owings Mills

Went fine, no pressure, but money changed at time in dealership than discussed on phone dealership than discussed on phone More

The entire experience was extremely enjoyable, everyone was accommodating and knowledgeable about the process. Thanks to each of you! was accommodating and knowledgeable about the process. Thanks to each of you! More

I have never seen a general manager cursed at customer in my life but this guy took the trophy. I will not be doing business at this location ever again and I will be sharing this anywhere and everywhere I c my life but this guy took the trophy. I will not be doing business at this location ever again and I will be sharing this anywhere and everywhere I can. The sales and service depart at this location are as worst as it gets. I wish there would s anything below one star because that’s what they deserve. More

I purchased a VW Taos at Heritage VW location next to the CDJR dealership. Nick was professional, friendly and knowledgeable as he was helping out the team at the VW dealership. I would definitely buy from N CDJR dealership. Nick was professional, friendly and knowledgeable as he was helping out the team at the VW dealership. I would definitely buy from Nick again! More

This dealership sold me a truck that still had a lein on a title and didn't even realize it for six weeks. The truck was never paid off from the previous owner by the dealership and they tried to lie and co a title and didn't even realize it for six weeks. The truck was never paid off from the previous owner by the dealership and they tried to lie and cover it up. More

I went to Heritage on 6/10 to find out why my car was making a rattling noise. I pulled up into their bay to check in and then proceeded to their waiting area. After about 10 to 20 minutes the service as making a rattling noise. I pulled up into their bay to check in and then proceeded to their waiting area. After about 10 to 20 minutes the service associate came back and asked me if I had any issues with my battery because once they tried to move my car, it wouldn't start. I explained that there was nothing wrong with my battery that I knew of and he proceeded to tell me that they had to jump my car in order to move it from the bay. So I was made to believe that I needed a battery immediately and I agreed to allow them to replace it for a ridiculous price. When I asked why it was so much, the service associate Brandon, said he would work with me on the price. (he did not) After having waited for more than 3 hours for a diagnostic, (I got the the dealership at 10a and by 2pm, I was still there.) I decided that I needed to leave and asked if they had a loaner vehicle. Of course they charged me for that as well. The next day I went back to pick up my car because at this point, I was told the cause of the rattling. When I got there to pick up my car, the tire was completely flat. (see photo) The service associate put air in my tire and told me that it was losing a pound a minute and that it would be flat again by the next day. So I asked about replacing my tires. (they were in need of replacing but there was no immediate need). He quoted me a price that I thought was high but not ridiculous like the battery incident. So I agreed to have all 4 of my tires replaced. When he called to tell me my car was ready for pick up, the price went up by more than $100. I asked him what happened to the original quote and he said he forgot to add some of the other fees. I came to this service center for a rattling sound in my car and left with 2 items I never would have needed had I not been at their establishment. Something feels very fishy over here. Do yourself a favor and go somewhere else. UPDATE: someone from Chevy called me yesterday after I posted my original review, we went over the information I shared above and he asked me how they can make it right and win my business back. I told him that at the very least, they could honor the quote for the tires that I was originally given. He said he would call me back. I never heard from him again. More

easy and smooth sale! nick & jason made it super easy to buy for them would come back nick & jason made it super easy to buy for them would come back More

Kate Was amazing with us and very very friendly…. we recomend talk with her……excelent we recomend talk with her……excelent More

Joelle and Jason wass really professional and help me in all process, 100% recommended everiting all process, 100% recommended everiting More