Heritage Chrysler Dodge Jeep Ram Owings Mills

Very good and very personable would recommend heritage dealership to whoever is buying a car Ken glass did very good explaining and going over the Truck with me and my wife two separate occasions dealership to whoever is buying a car Ken glass did very good explaining and going over the Truck with me and my wife two separate occasions More

With the exception of Mel green I don't know of anyone that can find discontinued parts like Shelley. Very pleasant on the phone too. that can find discontinued parts like Shelley. Very pleasant on the phone too. More

Unresponsive to calls. Once deal is done, does not want anything to do with you. Not sure why he took this position but very frustrating. anything to do with you. Not sure why he took this position but very frustrating. More

It was nice working with Kenneth he didn’t treat my family like customers but treated us like family he made sure we found the best deal with the best customer service if anyone in the future is lookin family like customers but treated us like family he made sure we found the best deal with the best customer service if anyone in the future is looking for a car I will definitely tell them about contacting Kenneth thank you More

Bought new vehicle and service was okay, waited for plates to be mailed never received them temp tag expired, called and no answer for a new temp tag and is now expired and calls and emails have not be plates to be mailed never received them temp tag expired, called and no answer for a new temp tag and is now expired and calls and emails have not been answered More

Everything went well! I worked with Tiffany and Joelle and they made sure I understood everything that happened in the process. It was nice to see everything go thoroughly and I love my car! and they made sure I understood everything that happened in the process. It was nice to see everything go thoroughly and I love my car! More

Ken was great working with me to identify the vehicle that I needed to cover my specific requirements. Once we identified that vehicle I was able to take it for a quick drive while he pointed out many of that I needed to cover my specific requirements. Once we identified that vehicle I was able to take it for a quick drive while he pointed out many of the new features. He also assisted in linking the apps so my vehicle and my phone can communicate to take advantage of the many virtual features, explaining along the way. It was a pleasure to work with him. More

Tiffany is beautiful, Super easy to negotiate the price,no natter where the vehicle is she will find it for you in one, definitely will do the business in the future with her again. Thanks Tiffany. price,no natter where the vehicle is she will find it for you in one, definitely will do the business in the future with her again. Thanks Tiffany. More

Ken was awesome throughout the entire experience ! A+++ service and communicated everything I needed. It was a total pleasure to come from out of town. service and communicated everything I needed. It was a total pleasure to come from out of town. More

xxxx Poor Customer Service. No Respec. Take your business and money else where. They truly do not care about you and will undercut you while your there. Had been working with managers and sales re business and money else where. They truly do not care about you and will undercut you while your there. Had been working with managers and sales reps for a month to buy a custom truck. Truck comes in, go to look at the truck, its sold from underneath my feet. 😡. Similar truck comes in again, i ask if i need to put a deposit down im told no. Come in again the truck is sold again. I have been a customer here since 2014, I have bought a car from here yearly. Yes, yearly. You would expect a bussiness would take care of a customer that returns year after year to dobusinesss but no. Go seek out a dealership and business that truly appreciate you and your business because this one does not. Your just a pawn. More