Heritage Chrysler Dodge Jeep Ram Owings Mills

Ken was a complete professional throughout the entire process. He went out of his way to explain every aspect of the process and ensure that I got the best deal possible! process. He went out of his way to explain every aspect of the process and ensure that I got the best deal possible! More

I had a great experience with my sales man Kenneth glass. He did an exceptional job, very helpful, friendly and responsive to everything I asked for. He gave me and my family the most excellent customer serv He did an exceptional job, very helpful, friendly and responsive to everything I asked for. He gave me and my family the most excellent customer service. Amazing guy right there, I loved the car I purchased and thank you so much for your excellent service. More

It was my first car purchase and he was extremely helpful with the process! Everyone else that was at the dealership was extremely accommodating as well. with the process! Everyone else that was at the dealership was extremely accommodating as well. More

Felt very well taken care of and everyone we came into contact with was friendly and willing to help. Even paying and paper work was a pleasure thanks to the great sales staff. Cameron did a wonderful job contact with was friendly and willing to help. Even paying and paper work was a pleasure thanks to the great sales staff. Cameron did a wonderful job. Thank you! More

Sandly Blair assisted in the resolution of an issue with ECP regarding an interior stain on my seat. The ECP staff did not handle the initial claim as I would of expected.but after the assistance of Mile O ECP regarding an interior stain on my seat. The ECP staff did not handle the initial claim as I would of expected.but after the assistance of Mile One staff all has been resolved. More

He is very helpful he makes sure we got what we want and very friendly and care for costumes I will be back soon because off him😀 very friendly and care for costumes I will be back soon because off him😀 More

Ken was very helpful in getting me into the car i wanted. When i had to come back a second time he made sure i was taken care of When i had to come back a second time he made sure i was taken care of More

Shelly was truly AWESOME, she got us taken care of with a part that no one else in the country had. We will be able to get our customer taken care of now since we found this part. part that no one else in the country had. We will be able to get our customer taken care of now since we found this part. More

Tiffany went above and beyond to give us her 110% attention and effort to ensure that we got the vehicle in a timely manner. Friendly person, too! attention and effort to ensure that we got the vehicle in a timely manner. Friendly person, too! More

My 2015 Dodge Challenger has been a great car, I've owned it for 5 years with no issues, just standard maintenance, 1 set of brake pads, 1 Set of tires, Oil Changes, and one Wheel speed sensor. I scheduled a it for 5 years with no issues, just standard maintenance, 1 set of brake pads, 1 Set of tires, Oil Changes, and one Wheel speed sensor. I scheduled a service visit for recall work of the emissions evaporation system and for a rarely used rear seat belt that won't retract due to stress fractured plastic. Two days before the appointment, my clutch stopped disengaging without warning at a traffic light. the light turned green I went to press the clutch pedal to engage first gear, the pedal was hard as a rock and I could not get the shifter into gear, indicating a mechanical failure. I was able switch the car off, slide the shifter into gear, start it in gear and slowly drive into a parking lot. I had the car towed in to Heritage since I had an appointment and I have a certified pre-owned 7-year/100K warranty on my car which has 6 years/81k in service. I spoke with the service advisor Scott who said they would diagnose the cause and run it by the FCA warranty department to verify it was covered. Scott tells me there will be a diagnostic fee to confirm the root cause. The next day, Scott calls and says FCA denied the warranty coverage because the clutch was not covered. I explained the clutch is fine, it's not slipping and If I can get the car into gear by rev matching it holds just fine. The issue is a mechanical disengagement. Scott provides me the number to FCA customer care. After three calls, and shuffles to different departments, I get the department that covers CPO warranties. The advisor, Robert, tells me Heritage has not contacted them about about my car at all. We discuss the matter and he argues that the clutch is not covered, I argue that the issue is not the clutch it is likely a mechanical failure of the pressure plate or the slave cylinder (their name, not mine). He argues it is not part of the power train. We go round and round with me explaining how the clutch disc is a wear item but the slave cylinder and pressure plate are mechanical non wear items like the fly wheel which is covered. I provide a similar scenario with a brake caliper, Robert agrees it would be covered where as the brake pads are not. Robert agrees the caliper would be covered and says the pressure plate and flywheel are not like brakes though they both compress the wear item transfer power. Robert doesn't budge and tells me to call the dealer back and have them prove which component failed. I call Scott back and Scott says he can't tell me which component failed unless I commit to $3K to replace the clutch. I asked Scott what the diagnostic fee was for if he can't tell me what's actually wrong with my car? I tell Scott, i'm not committing to $3K when the labor on the clutch is 4 Hours ($400-$600 max) and the clutch kit is $607 direct from Mopar, the clutch replacement should be $1000-$1200. I tell them to button up my car and I'll come get it and fix it myself. I ask about the oil change they performed and specifically ask which filter they used, Scott says part # 4884899AC, I inform him that is the incorrect filter and is not correct for the SRT 6.4 engine in my car. I explain I now I have to change the oil filter again because the high pressure oil pump in the SRT 6.4 will bypass the pressure relief valve and pump dirty oil into the motor, the motor requires SRT filter part # 5038041AA. I tell Scott, I don't think I should pay the diagnostic fee when they haven't completed the work, nor should I pay for the waste oil filter. Scott tells me he will have his boss Brent Ivie call me. After two hours, I've lined up my own Mopar clutch kit for $543 shipped direct and my local mechanic to do the job for $650 (he needs to buy a special clutch alignment tool hence the added cost) for less than $1200. I send a tow truck driver over to Heritage to get my car. Heritage refuses to release the car, the tow truck driver has to call me to tell me this, because Scott and Brent are not answering their phones or calling me back. The tow truck driver sits with Brent so I can reach him. Brent tells me I have to pay by a link he will email me to get my car back. I'm not happy and I tell Brent whatever, send the link so the tow truck driver can my car and I can be done with them. Brent hangs up on me and sends the email. I pay the bill by credit card under duress to free my hostage car. The tow truck driver calls me back to let me know he's got the car, while we're talking he's approached by an unidentified heritage employee and leaves the line open, I get to hear the heritage employee trash me to the tow truck driver about how he doesn't know me and says I probably drive terrible (I altered the actual words to comply with community guidelines) and trashed my clutch and now I want to something for free. Not True, check my service record, my first tire set was replaced at the dealership at 45K miles and the service techs said they'd never seen a set of the Scat Pack Challenger stock Eagle RSAs with 45K miles on them. I drive my car very well and don't beat on it, as indicated by my cars service record. What I don't want to do is pay nearly triple the cost for a job to repair a mechanical defect which is documented to have happened before on other challengers and has been covered by FCA warranty. Heritage be advised, I am disputing the charge with my credit card company, I'm not paying for wasted oil change or an incomplete diagnostic service. Customers be advised, FCAs CPO 7/100 warranty isn't worth the paper it was written on and expect to get robbed by Heritage with overpriced service if you attempt to use it. Heritage and FCA be further advised, my car has 81K miles, I had planned to trade in at 100K miles when the warranty ended and purchase a new challenger, I really liked the car. I'm reconsidering that now. Great job, attempt to fleece me for $3K, fleece me for $260 plus two extra towing expenses, and lose your next $40-60K car sale. Nice work. More