Heritage Chrysler Dodge Jeep Ram Owings Mills | Page 150

i would just like to say that your salesman was very knowledgeable about the car even though it wasnt a brand he was use to.Plus any questions i had he would do his best to find a answer. The sales mana knowledgeable about the car even though it wasnt a brand he was use to.Plus any questions i had he would do his best to find a answer. The sales manager was also willing to do whatever it took to help me get in to the car i wanted and, was very helpful in explaining my options. the last time i bought a car it made me feel like I got ripped off as soon as i left the dealership, but not with your staff. It  felt good to buy a new car and i had the exact oppisite feeling when i left your dealership. I would be happy to come back and purchase many more cars from your dealership. More

I must say my experience was a very pleasant one.  I went online to see what was there before I came in and when I came in the dealership I found everything just as it was online, I found all the cars on the online to see what was there before I came in and when I came in the dealership I found everything just as it was online, I found all the cars on the lot that I saw online and I was very pleased.  Ed Still was the sales person and I must say he made my car buying experience a very nice one, he got to the point with me and was very staight forward answered all my questions to my satisfaction and was very pleasant and kind even made me laugh a bit, a very nice gentlemen, I will be sending anyone I know looking for a car, to him!  All in all my experience with Heritage was a very good one and I absoutly love my Jeep. Thank you. More

I had a wonderful experience at your dealership. My Sales Rep Warren was great to work with and very knowledgeable. Dave Hoffman in finance gave me great service and could have not been more helpful. Sales Rep Warren was great to work with and very knowledgeable. Dave Hoffman in finance gave me great service and could have not been more helpful. I will reccomend your dealership to all my friends and family. More

This was the 2nd vehicle we have purchased from Joe. His customer service was excellent! My wife and I have a 4 week old newborn and we needed to trade in our Wrangler for an SUV. Our experience was so go customer service was excellent! My wife and I have a 4 week old newborn and we needed to trade in our Wrangler for an SUV. Our experience was so good the first time, we immediately contacted Joe when we needed another vehicle. The biggest part of his service was that during the week we needed to purchase, there was a blizzard that dropped over 2 feet of snow in our area. I was traveling on business this week and Joe proceeded to dig out the Cherokee we wanted to look at that was 3 cars deep and under 2 feet of snow. To add on to this, he actually drove the vehicle to our house so my wife didn't need to take the baby out in the snow! All of the associates we dealt with were extremely professional. Joe and his associates went the extra mile to make sure we were happy customers. More

I started our new van search on a whim while waiting for my car to be worked on. Warren Sullenger took my information and kept in contact with us faithfully as new inventory came in. He was prompt in retur my car to be worked on. Warren Sullenger took my information and kept in contact with us faithfully as new inventory came in. He was prompt in returning our calls and diligent in looking for cars that suited our needs and price range. He was always cheerful, courteous and patient at all times of the day. He worked hard to please us and we would recommend his services to anyone!! Thank you!! More

Its my first time buying a car from this dealership and i promise you it wont be my last,they answered all my questions and took there time to explain everything to me,plus they have really good prices for b promise you it wont be my last,they answered all my questions and took there time to explain everything to me,plus they have really good prices for being a dealership.At the end of the day i left the dealership not feeling like i had just gotten cheated and that feels good. More

When I stopped in on a whim three weeks ago to inquire When I stopped in on a whim three weeks ago to inquire about a Grand Cherokee Limited, Joe Perry was the salesman who greeted me. His approach was m When I stopped in on a whim three weeks ago to inquire about a Grand Cherokee Limited, Joe Perry was the salesman who greeted me. His approach was much more refreshing than what I had experienced at the Ford dealership across the street, who after a couple of test drives immediately asked me how I was going to pay for it. Imagine that even before discussing options! Truth be known I was really looking at the Grand Cherokee. I've had one since 1994! Joe took his time telling me all about the Grand Cherokee Limited and showing me all the gizmos. Over the next three weeks, using the Internet to access Edmunds.com, Kelly Blue Book.com and magazine websites like Automobile , Car and Driver, and finally Autoweek, I felt fairly confident that I was getting a great price. Automobile Magazine's website even has a method for you to determine how good a deal you are getting based on sales of similar vehicles in your area. By that measure I got a grreat deal. Joe was a pleasure to work with and I never got the impression he was snowballing me. You can't go wrong with Joe! More

I don't buy too many cars and have always been a bit leary of dealerships but Tim and the other gentlemen were nothing but terrific. Tim was very helpful, emailed me back on questions that I had in a v leary of dealerships but Tim and the other gentlemen were nothing but terrific. Tim was very helpful, emailed me back on questions that I had in a very timely manner. Called to make sure things were set up for our meeting. After I signed all the paperwork in the office in Owings Mills, he followed me to Westminster to the hospital (where my wife and I work) to get her to sign the papers so the deal was finished. Awesome guys to work with. Would recommend anybody going there who doesn't buy cars all that often. More

My Salesperson Joe Perry was magnificent. He was honest, helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I w helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I wanted, but when I arrived at the dealership it was not the color I wanted. However, my Salesperson was very efficient & effective in offering another car, with a color, milege, and features liking to me. I walked off Heritage's (Reisterstown) lot very satisfied. No problems yet, with the Chrysler I purchased. More

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heri vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night. We don't. Thank you for treating us fairly and reasonably. See you in the future. Ask for Tim and you won't be disappointed! Jay More