Heritage Chrysler Dodge Jeep Ram Owings Mills

They're friendly and HONEST. Very straight-forward and a pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our area. Each online request was met with a "come into the showroom" response. I instead asked about a vehicle with Tim via the web, my e-mail was returned in minutes with a helpful answer, and he even followed up by phone. Ultimately, Tim found a vehicle that met my needs and price point without all of the drama associated with this at other dealers in my area. Definitely worth working with! More

My Girlfriend and I did our homework online about a used green 06 Jeep Commander, which this location had not only at a amazing price but in new car condition. When we walked in, we immediately asked for Ba green 06 Jeep Commander, which this location had not only at a amazing price but in new car condition. When we walked in, we immediately asked for Barry, the gentleman whom helped us out over the phone. Right from the initial greet, we got a good vibe from Barry..he just seemed like a genuine sales rep...unlike many other reps. Between looking, driving, re-looking, and talking #'s, after many hours we had left the lot with the car we went in there for. I can't express just how great Barry and Jimmy A. (Sales Manager) were. To be honest, my girlfriend and I came into there location after having a long day of painting our home...needless to say we looked rough and neither Jimmy nor Barry brushed us off due to our painters appearance. Barry was extremely patient with us while we discussed price and looked over the vehicle. Jimmy was absolutely incredible too...he was extremely professional, but a guy to laugh with also. He really helped pull through and get us where we needed to be with monthly payments. Both of the gentleman sincerely went the extra mile to get us on the road with the jeep we loved...but in a non-pushy manner. I would HIGHLY recommend going to this dealership and asking for Barry! He really makes you feel like he is on your side of the fence and putting his name on the title too. We have bought numerous cars from other dealerships, and my girlfriend and I have never had a sales rep who pulled through and delivered the satisfaction that Barry did. Great Job!! I will be referring anyone looking for a Jeep or Dodge to this location in a heartbeat...and they just have to ask for Barry. More

I took my car to the local Chrysler/Jeep dealer in Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Clash, who works for Heritage Chrysler, was more than eager to assist me with having my car repaired. I drove 50 miles out of my way to bring my car to him and the Heritage team. I did not commit to an appointment time, and when I arrived they checked me in and had my car inside with a technician in a timely manner. Bill, the mechanic diagnosed my car and came out to explain everything first hand with Victor. I had my car repaired and will definatly bring it back to Heritage for all of my warrenty repairs. More

I went to Heritage Dodge to find a new car for my wife and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were lo and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were looking for a gas efficient car, but other than that didn't really know what we wanted. He was very polite, and seemed to know the right questions to ask to help us figure out what kind of car would fit us best. He showed us the new Calibur and told us everything we wanted to know. What really stood out for me was that he actually talked to my wife AND me. (Every other dealer we talked to seemed to assume my wife was just there to try out the passenger seat.) After a test drive he introduced us to his manager who also was very polite and genuinely interested in what we needed. After that we sat down with Joe and started working out the details. The whole process was much more enjoyable than our other dealership visits. Joe didn't try to snow me or talk down to me like alot of salesman do. After we decided to buy the car we went talked to NAME, the finance manager. Continuing the trend, NAME was also very polite and didn't talk AT us, but with us. The whole finance process only took about 15 minutes. All in all, I appreciated the professional, considerate atmosphere of the whole dealership. Even the mechanics who Joe introduced us to greeted us with a smile and took the time to shake our hand, and I can't stress strongly enough how great Joe treated us. A great salesman and a great dealership. More

I was looking for a PT Cruiser Convertible, new or used. Heritage had two used listed on their website with low milage and in great shape. I emailed the dealership from their site and Tim got back to me wi Heritage had two used listed on their website with low milage and in great shape. I emailed the dealership from their site and Tim got back to me within 18 hours via email and followed up with a friendly telephone call a short time later. I went in to test drive one of the cars on a Friday evening--not expecting the car to be as steller as the web description made it seem. Much to my surprise the car was better than expected, Tim was friendlier than expected, the trade-in value for my car was higher than expected and the financing was easier than expected. Tim was knowledgeable without being intimidating or pushy. Needless to say I drove off that night in my new car. He then followed up the following morning, too. The high level of professional, yet casual, customer service made all the difference. Personally, I can't say enough good things about my experience with Tim Sokoloski and Heritage. More

We came into this Dealership to trade in our car for a new one, because of our circumstances, we were STILL able to get into a brand new vehicle. When we met our salesman, Wayne Rhodes, we were very imp new one, because of our circumstances, we were STILL able to get into a brand new vehicle. When we met our salesman, Wayne Rhodes, we were very impressed. He made us feel like we were part of the family, like we knew eachother for years. We want to Thank everyone, ESPECIALLY Wayne for everything you all ,have done in a quick, relaxing, and timely manner. Our experience with you all was greatly appreciated. We will highly recommend you all. More