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Heritage Chrysler Dodge Jeep Ram Owings Mills

Owings Mills, MD

4.4
1,496 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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11212 Reisterstown Road

Owings Mills, MD

21117

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Showing 1,496 reviews

October 23, 2008

I took my car to the local Chrysler/Jeep dealer in Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor More

by GBOUSLOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
victor clash
October 12, 2008

My experience at this dealership started out as a good one...I received a great deal of information from the internet sales manager prior to my visit, and I was impressed with the competitiveness of the p More

by kelly.wilson0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Gower, Vance Harvey
Nov 17, 2008 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Kelly Wilson, We are very sorry to hear about your bad experience with us. We truly did not mean to make you feel like we were treating you in a condescending way. This is not the impression that we wanted to make with you. As a company, we pride ourselves on providing exemplary customer service and also make it a priority to resolve any issue when a customer as yourself have not had an experience that is up to our standards. The prices that you are being quoted online may be significantly lower than the ones that you are being quoted in the store because you may be looking at models of cheaper cars online. We are very sorry that we could not help you buy the car that you were looking for at that time. We would like to invite you back into the dealership and would be more than happy to work with you as much as possible to find the vehicle that is right for you. Even if we do not have the exact vehicle you are interested in currently, we are more than happy to help you choose a new model or look for whichever specific car you would like. Thanks, Constantine Spivak MileOne General Manager 410.356.2277

August 29, 2008

I went to Heritage Dodge to find a new car for my wife and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were lo More

by effo5231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Perry
July 09, 2008

I was looking for a PT Cruiser Convertible, new or used. Heritage had two used listed on their website with low milage and in great shape. I emailed the dealership from their site and Tim got back to me wi More

by artsyalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sokoloski
May 18, 2008

We came into this Dealership to trade in our car for a new one, because of our circumstances, we were STILL able to get into a brand new vehicle. When we met our salesman, Wayne Rhodes, we were very imp More

by debbo19_62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rhodes
June 07, 2004

I bought a car from this dealership despite warnings from my friends, and I'm very sory about it. This dealership sold me a car with a paint defect, I had to spent 3 days to resolve this issue even though ca More

by abogin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Nov 18, 2008 -

Heritage Chrysler Dodge Jeep Ram Owings Mills responded

Abogin, We realize that this post is from several years ago but we still wanted to take the time to resolve any issues that you may still have. We are very sorry to hear that you had to take 3 days to resolve a paint issue that you had. We wouldn’t knowingly sell a car that we knew had a problem. Please contact us if there is anything that we can do to help you. Again we do realize that this post is old but we would still like to help you and at the very least learn more about the situation. Thank you for taking the time to post a comment about our dealership. These steps only help us improve our level of customer service. Thanks, Constantine Spivak MileOne Heritage Chrysler Dodge Jeep General Manager 410.356.2277

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