Heritage Chrysler Dodge Jeep Ram Owings Mills

Would highly recommend this dealership especially Tiffany Inoma (sales) and Shandly (finance). Also love our car Inoma (sales) and Shandly (finance). Also love our car More

Bought a Mazda Miata MX-5 that had just been traded in. Despite the short timeframe, Ken worked to ensure that the car was ready for me. Good experience overall. Despite the short timeframe, Ken worked to ensure that the car was ready for me. Good experience overall. More

Easy to find and friendly staff there always attentive and helpful for whatever needs arise and helpful for whatever needs arise More

Ken Glass was excellent to work with! Very friendly and helpful. He was always willing to go the extra mile to ensure that we were satisfied with the process and the purchase. It didn’t feel intimidating a helpful. He was always willing to go the extra mile to ensure that we were satisfied with the process and the purchase. It didn’t feel intimidating at all with his personable, friendly demeanor. The dealership was about an hour away for us and he volunteered to drive me home and back in order to obtain co-signer signatures. He even offered refreshments during the long wait times as paperwork was getting processed. He truly did everything to ensure that I got a great deal with everything that I wanted. Ken really understands his customers and knows how to treat them well. Great experience! :) More

Ken was great and really took the extra time to ensure that I was getting the vehicle that I came to the dealership for. 10/10. that I was getting the vehicle that I came to the dealership for. 10/10. More

This is my 2nd purchase in 3 1/2 years from Mr. Deinlein, and both times, his professionalism & friendly demeanor made all the difference in the world! I've purchased a LOT of vehicles in my life, & working and both times, his professionalism & friendly demeanor made all the difference in the world! I've purchased a LOT of vehicles in my life, & working with Mr. Deinlein has exceeded all expectations of the "typical" car sales associate. He takes the time to explain everything with transparency. I will DEFINATELY be back for my next purchase!! More

Tiffany is amazing. I called her, told her what I wanted in 30 minutes called me back with options she found it, and worked with me on the price. Everything went smooth and everything was done with a smile. in 30 minutes called me back with options she found it, and worked with me on the price. Everything went smooth and everything was done with a smile. I walked away with an awesome truck. Thanks Tiffany More

Listened, acknowledged and respected our wants/needs. Personable and friendly. Thank you and Trey. #JEEP Personable and friendly. Thank you and Trey. #JEEP More

Today my purchase with tiffany was amazing thank u alot More

I am very disappointed with this dealership. I have had nothing but problems with my Jeep since I bought it just only a little over a month ago! It all started the very first night I drove it home when I h nothing but problems with my Jeep since I bought it just only a little over a month ago! It all started the very first night I drove it home when I heard an unusual noise. I was assured two managers would oversee the work. After I had it back for a while I still heard the noise and left a couple voicemails with folks to no avail. I finally left a voicemail with a manager saying there was still a noise. I gave him 3 days to return my call. Since I didn't hear back, I called a very nice gentleman and asked him to leave a message with 2 managers. Again, I did not receive a call from either manager even though one of them did receive the message. Instead the service advisor who originally worked the problem called and he was VERY rude. He said I can bring it back if I want but he was 100% certain there was nothing wrong with it because he looked over everything carefully already and didn't feel the need to bother with it again but he would do it so I could stop by and he would be around somewhere. So I knew there was no sense in bringing it back because he wasn't going to take it seriously. I didn't take his bait and replied calmly "well, if the noise is supposed to be there then at least just tell me what the noise is" He said "I don't think I can do that." This was exactly why I didn't want him to call but a manger to. You don't have the person who worked the problem call because he will be defensive, protective of his work, very biased and nonobjective. I have never been talked to so rudely. I wonder how he would have spoken if I was a man...hmmm... This was also the point at which I realized I wasn't going to get any more support from dealership management. After all the rain this weekend I went out to the Jeep on Aug 22 (just bought it on Jul 21!) and my back seat and floors were SOAKED!! Plus all my medical records, my back brace (which I need both because I'm disabled), several pairs of expensive shoes, my favorite, prized, collector's catalogue, and several personal items were ruined. To add insult to injury, my mom and I planned a rare day out together (she's also disabled), which we were very excited about. I turn the key and push my feet down and all I hear is click, click, click. I thought it was the alternator. Then there were a couple of times where it chugged a little and wanted to start, so I kept trying, then it finally started. But since we had a long drive, I turned it off and on again to make sure it would work. It started the next 3 times. At this point I'm thinking it's the battery, but not sure. Of course, it didn't start several times later in the day, but we did make it home. Forgot to mention, the change oil light kept coming on the whole day too. Did the indicator light need to be reset or was the oil not changed before I got it? Hmmm....I reset the indicator light, so I don't know.. I know inspections don't include checking batteries. So that one is chalked up to Murphy's Law. I also know it doesn't include checking tops, and normally it would be way too time consuming and nearly impossible for dealerships to check all used Jeeps for leaky tops. 1) However, there were hardly any, if any at all, pre-owned Jeeps being sold at 5pm 2) mine was a 2010 so was prone to cracks, rot, tears, some only evident via flushing 3) Jeeps are infamous for leaky tops 4) the velcro on both sides of the top no longer pulled down far enough to stick to its sticky half (which I mentioned and was told not to worry about). Given all that, it could have been checked before sold to me, or even done the next day. It wasn't required, but with what all I said, a nice thing to do. None of these are things I ever expected to happen within a month of purchasing such an expensive vehicle from a reputable dealership. I was excited. Including the lengthy protection plan I added on, I could have bought a brand new vehicle. I'm a little worn down now. I'm a little concerned this will be my very own "Money Pit." A quote: "No one backs their used cars like MileOne Autogroup" More