Heritage Chrysler Dodge Jeep Ram Owings Mills

My Salesperson Joe Perry was magnificent. He was honest, helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I w helpful, and accomodating. He worked out our requests and we did not feel pressured to purchase a car. I saw a car on the Internet that I thought I wanted, but when I arrived at the dealership it was not the color I wanted. However, my Salesperson was very efficient & effective in offering another car, with a color, milege, and features liking to me. I walked off Heritage's (Reisterstown) lot very satisfied. No problems yet, with the Chrysler I purchased. More

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heri vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night. We don't. Thank you for treating us fairly and reasonably. See you in the future. Ask for Tim and you won't be disappointed! Jay More

I know anytime I go to a car dealership to purchase a vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heri vehicle, I feel like a lamb in a pack of hungry wolves or I'll be force fed something I don't want. I researched many vehicles before coming to Heritage One. When it was time to make a visit, I was directed to Tim Sokolowski. He listened to what my needs were and only showed vehicles that met my requirements. He didn't waste my time or try to push me into something I couldn't afford. I appreciated his demeanor and our conversation/negotiations seemed as if we could have been having a beer while we proceeded. I emailed back and forth with him and he was quick to respond. Even though he was satisfied he sold me the car, he has been even more concerned with my family's happiness with our purchase, after the sale. He has made many efforts to ensure I continue to be happy and that our buying experience has been non-stressful and friendly. I felt like I received a good price and a good deal on my trade-in as well. Did they make some money off of me, sure, but that's part of the business and I'm okay with that. I just didn't want to feel like I was ripped off and couldn't sleep that night. We don't. Thank you for treating us fairly and reasonably. See you in the future. Ask for Tim and you won't be disappointed! Jay More

The entire staff that I dealt with was great but Tim was fantastic. I've wanted the New Jeep Liberty for about 6 months but didn't buy it because the payments were going to be a bit to much. Tim gave me ot fantastic. I've wanted the New Jeep Liberty for about 6 months but didn't buy it because the payments were going to be a bit to much. Tim gave me other options and then eventually found a 2008 Jeep Liberty - in the exact color I wanted. I am so happy he put the time in. I came out with the exact car I wanted. I would go back to this dealer anytime. Tim really took the time to talk to me to find out what I wanted and then he came through....He wanted to fit me with the right car, and not just sell a car to me. More

I had a great experience with them. Initially I went in to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Eve to have some repair work done, but it was not done to my satisfaction. The service manager called me and we made a date to bring the vehicle in. Everything was repaired fast and I was on my way. More

They're friendly and HONEST. Very straight-forward and a pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our pleasure to work with. We shopped for a car online for several weeks, and each subsequent week showed us how terrible the customer service is in our area. Each online request was met with a "come into the showroom" response. I instead asked about a vehicle with Tim via the web, my e-mail was returned in minutes with a helpful answer, and he even followed up by phone. Ultimately, Tim found a vehicle that met my needs and price point without all of the drama associated with this at other dealers in my area. Definitely worth working with! More

My Girlfriend and I did our homework online about a used green 06 Jeep Commander, which this location had not only at a amazing price but in new car condition. When we walked in, we immediately asked for Ba green 06 Jeep Commander, which this location had not only at a amazing price but in new car condition. When we walked in, we immediately asked for Barry, the gentleman whom helped us out over the phone. Right from the initial greet, we got a good vibe from Barry..he just seemed like a genuine sales rep...unlike many other reps. Between looking, driving, re-looking, and talking #'s, after many hours we had left the lot with the car we went in there for. I can't express just how great Barry and Jimmy A. (Sales Manager) were. To be honest, my girlfriend and I came into there location after having a long day of painting our home...needless to say we looked rough and neither Jimmy nor Barry brushed us off due to our painters appearance. Barry was extremely patient with us while we discussed price and looked over the vehicle. Jimmy was absolutely incredible too...he was extremely professional, but a guy to laugh with also. He really helped pull through and get us where we needed to be with monthly payments. Both of the gentleman sincerely went the extra mile to get us on the road with the jeep we loved...but in a non-pushy manner. I would HIGHLY recommend going to this dealership and asking for Barry! He really makes you feel like he is on your side of the fence and putting his name on the title too. We have bought numerous cars from other dealerships, and my girlfriend and I have never had a sales rep who pulled through and delivered the satisfaction that Barry did. Great Job!! I will be referring anyone looking for a Jeep or Dodge to this location in a heartbeat...and they just have to ask for Barry. More

I took my car to the local Chrysler/Jeep dealer in Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Annapolis for service and was told I had to pay a diagnostic fee upfront for a warrenty issue. I made some inquiries and ended up speaking to Victor Clash, who works for Heritage Chrysler, was more than eager to assist me with having my car repaired. I drove 50 miles out of my way to bring my car to him and the Heritage team. I did not commit to an appointment time, and when I arrived they checked me in and had my car inside with a technician in a timely manner. Bill, the mechanic diagnosed my car and came out to explain everything first hand with Victor. I had my car repaired and will definatly bring it back to Heritage for all of my warrenty repairs. More

I went to Heritage Dodge to find a new car for my wife and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were lo and me. We were only a few feet into the store when Joe walked up to us, asked how we were doing, and offered to help us. We told him that we were looking for a gas efficient car, but other than that didn't really know what we wanted. He was very polite, and seemed to know the right questions to ask to help us figure out what kind of car would fit us best. He showed us the new Calibur and told us everything we wanted to know. What really stood out for me was that he actually talked to my wife AND me. (Every other dealer we talked to seemed to assume my wife was just there to try out the passenger seat.) After a test drive he introduced us to his manager who also was very polite and genuinely interested in what we needed. After that we sat down with Joe and started working out the details. The whole process was much more enjoyable than our other dealership visits. Joe didn't try to snow me or talk down to me like alot of salesman do. After we decided to buy the car we went talked to NAME, the finance manager. Continuing the trend, NAME was also very polite and didn't talk AT us, but with us. The whole finance process only took about 15 minutes. All in all, I appreciated the professional, considerate atmosphere of the whole dealership. Even the mechanics who Joe introduced us to greeted us with a smile and took the time to shake our hand, and I can't stress strongly enough how great Joe treated us. A great salesman and a great dealership. More