Heritage Chrysler Dodge Jeep Ram Owings Mills

The whole team was welcoming and helpful. Will def go back when it's time for another car! Warren was great and he service team is very friendly and get you out as quick as possible! I am now a big fan back when it's time for another car! Warren was great and he service team is very friendly and get you out as quick as possible! I am now a big fan of jeep and especially heritage in Owings mills! More

The salesman "Jonathan" had a big influenence in my decision to buy the new car. He was very professional and patience. I enjoyed my time I shared at Dodge Heritage and I'd refer my friends to that d decision to buy the new car. He was very professional and patience. I enjoyed my time I shared at Dodge Heritage and I'd refer my friends to that dealership to see the same person that help me. I think I'd like to come back and purchase another vehicle when I'm finish with this one. More

I spent several days looking online at used cars. Heritage had several listed within the price range & features I wanted. The variety was good for me - so I could minimize time going to different de Heritage had several listed within the price range & features I wanted. The variety was good for me - so I could minimize time going to different dealers for test drives. We went to Heritage with research folder in hand. Ian was very courteous, listening to what features I "needed" - finding the cars I had marked from online research. We test drove a used car - which had what I needed. Then, we looked at new cars - which had some of the "bonus - WANT" features. The price of the new car, with discounts, was still in my range. The sales team asked a variety of questions which helped maximize the discount - military, employer/GMAC deals, financing with GMAC. Ian contacted Car Insurance company right away to move the new car on the policy. I left with my first new car in 20+ years of driving. More

Do Not Get Your Vehicle Serviced Here. I brought my newly purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and cal purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and called my regular mechanic to inquire. Both informed me it was a bogus attempt to bamboozle me out of almost $500. When I confronted Victor he said I was right and that he learns something new everyday. Shouldn't the DEALER know what's normal maintenance? Crooks! I actually got a call the following day asking about the service I received an when I explained what happened I was told the service manager would give me a call. That was over a week ago. Now I'm left to report them. There is no way this could have been an accident. How many other young friendly women has this service department tried to rip off? Don't be the next. More

They were very knowledgeable and friendly. Made you feel right at home. They didn't try to sell you something that you were not interested in. Highly recommend them to anyone interested in buying a car in right at home. They didn't try to sell you something that you were not interested in. Highly recommend them to anyone interested in buying a car in Maryland. I bought a car at Heritage Mazda last year and knew I could come back and be treated fairly again. More

I was going through and through many dealerships to find the right car I wanted. I had bad experiences with all of them where they were just trying to sell me everything I didn't want and telling me what I the right car I wanted. I had bad experiences with all of them where they were just trying to sell me everything I didn't want and telling me what I wanted wasn't in my options without even explaining to me why...I got to Heritage expecting the same thing and it didn't start too good when they realized the car i came to look at was sold the day before and I had driven over an hour to get there and was told my time wouldn't be wasted. It sure wasn't as they work soo hard until 10pm at night trying to make a deal work and give me the most for my trade, which they did, and got me exactly what i wanted in my monthly price range that i had specified. They work so hard! More

I am a repeat customer of this dealership. I went in to purchase a 2010 Jeep Sahara that was listed on the dealerships website for $24,100. I am also in the military and am entitled to a cash incentive of purchase a 2010 Jeep Sahara that was listed on the dealerships website for $24,100. I am also in the military and am entitled to a cash incentive of $500 offered by Jeep, not the dealership. This dealership would not honor it. They said that the internet price included it and that if a civilian came in to purchase the same jeep at the internet price, they would raise the price by $500 because that person was not military which is absurd. So if you are not military, the internet price gets raised by $500 and if you are military, you cannot get the $500 cash incentive. For a lousy $500, these people allowed me to walk away from this deal. It wasn't even the amount, the sales manager was talking to me as if I was stupid and I didn't understand cash rebates and incentives and internet prices. The whole situation was ridiculous and a insult to members of the military. More

Heritage Chrysler Jeep Dodge is a great dealership and Joe Perry is a great sales person. From the time I started my internet shopping until the next day when I bought my Grand Cherokee Limited, I could Joe Perry is a great sales person. From the time I started my internet shopping until the next day when I bought my Grand Cherokee Limited, I could not have been happier. Mr. Perry was helpful, informative, flexible, responsive and easy to work with. I was not able to get to the dealership until late on a Saturday, but Mr. Perry stayed until I arrived after fighting through a lot of traffic in I-95, and then he and the rest of the team made finalizing the deal a breeze. I never felt rushed or pressured. I contacted over 20 dealers, and Heritage was the best. The price was great and so is the Jeep! More

This is the first time visiting this dealership so I have little experience other than my purchase at this time. Joe was recommended by another Dealer rep that I have had very good experiences with over time little experience other than my purchase at this time. Joe was recommended by another Dealer rep that I have had very good experiences with over time. Therefore, this is my initial reaction at this time and it may change over time, hopefully for the better. All in all it was a pleasant experience. I had hoped to get more for my trade in as I kept it in very good condition. More

Our experiance was great. We didn't realize that the dealerahip closed at 6:00 but all stayed and worked with us to get the car. We can't say enough positive about Ian, Ken, Dave and the team. They we dealerahip closed at 6:00 but all stayed and worked with us to get the car. We can't say enough positive about Ian, Ken, Dave and the team. They were pleasant, informative and professional but never pushy. More