Heritage Chrysler Dodge Jeep Ram Owings Mills

I had a great experience here and really appreciated everyone's focus on customer service. The sale's manager, Tom, I think was his name, followed up immediately after an internet inquiry. I went to everyone's focus on customer service. The sale's manager, Tom, I think was his name, followed up immediately after an internet inquiry. I went to the Dealer the next day and met with Warren Sullenger. I warned him I was a pain in the ass and he just smiled and seemed to consider it a challenge. He and several others made it seem as if the entire organization were working for me. Warren listened intently, asked the right questions, and met every need. He and another gentleman quickly appraised my range rover and vette that I wanted to trade, found me the new 2011 Grand Cherokee Limited with the bells and whistles I was looking for, and had the paperwork prepared and ready for signature almost immediately. Warren even road with me to my home to pick up one of my vehicles and change my tags. It was the smoothest car purchase I've ever made. One last thing: I left a pair of glasses in one of my cars and Warren had it in the mail to me the following day. Thanks Warren. More

Very honest, friendly and knowledgeable. Did not have a problem selling a new or used car either way. Very patient. His knuckles did not turn white from the test drive either. He may not be Joe Perry fr problem selling a new or used car either way. Very patient. His knuckles did not turn white from the test drive either. He may not be Joe Perry from Aerosmith, but he ROCKS! Thank you Joe Perry! More

We began the search for a 2010 Jeep about a month ago. We had went to several dealerships and felt we weren't receiving the customer service that we deserved. We submitted a request for more information on a had went to several dealerships and felt we weren't receiving the customer service that we deserved. We submitted a request for more information on a 2010 Jeep Liberty at about midnight to Heritage Jeep. At 9 AM the next morning Joe called to set up a time to test drive. We were at Heritage within an hour. We took the Liberty for a test drive. Joe was very thorough in explaining every option and detail about the Liberty. We fell in love with the vehicle and decided to purchase. We were on a time crunch due to our work schedules. Joe worked very hard to get our vehicles (bike and car) appraised, the deal completed, paper work signed, and us out the door as quickly as he could. He was running around doing 20 different things at once for us. He was as nice as could be and very accomodating. He didn't get frustrated with the time crunch, but rather worked harder. Dave was also very personable and accomodating. He worked very hard to get our paperwork completed quickly. He thoroughly explained the maintenance plans and extended warranties, which we took advantage of. All and all our experience at Heritage Jeep in Owings Mill was a great one. We had done a lot of research and their prices were the best. They have a large selection but we knew exactly what we wanted. Joe didn't waste our time showing us anything else. He knew what we wanted and sealed the deal quickly. He called in a few days for a follow-up. We just received a certificate for a free first oil change and also got a $25 Target gift card for test driving the vehicle. We LOVE our new Jeep and are very pleased with the way we were treated, the price, and the hard work that Joe and Dave did. I highly recommend Heritage Jeep and Joe Perry. More

I used a car buying service for the purchase of my new truck. Of the 3 Dodge dealers that responded Joe Perry of Heritage Dodge was the only salesman that immediately began to search for the truck with al truck. Of the 3 Dodge dealers that responded Joe Perry of Heritage Dodge was the only salesman that immediately began to search for the truck with all the options I wanted. He was able to find one in North Carolina, we made a deal and he actually drove the 300 miles down to North Carolina that afternoon spent the night, picked up the truck the next day and brought it up had it cleaned and ready to go by 4:30. In my experience of buying cars no one has ever come close to that kind of customer service. I also want to give a nod to Dave Hoffman the finance Manager. Not only was he very nice he got me a lower than advertised interest rate. Would I buy from Heritage again? With this kind of service you bet! More

Jay from start to finish handled my many requests with a smile and did his best to get me the price that I wanted for my new Wrangler. I had done alot of shopping up to that point and I wanted to be done w smile and did his best to get me the price that I wanted for my new Wrangler. I had done alot of shopping up to that point and I wanted to be done with it all together but Jay made every effort to get my business. I would highly recommend Jay to many of my friends due to his overall knowledge of Jeeps and his great salesman techniques. Thanks again Jay for all your help Jay and God Bless. More

The best new car buying experience! No hassles, friendly service, knowledgeble employees. No BS. We drove 1 1/4 hours (from southern Md) to see 2 Jeeps in stock.We had printed the internet price and taken service, knowledgeble employees. No BS. We drove 1 1/4 hours (from southern Md) to see 2 Jeeps in stock.We had printed the internet price and taken it with us. We arrived right before they closed. They stayed open 2 hours after closing, to allow us to test drive the vehicle, and process the paperwork..we bought the Jeep. (And love driving it!) Thanks go out to Robert Lee, Joe Perry and Tom for an incredible buying experience.We will share this with our family,friends and co-workers. More

Ed was great person to deal with in purchasing our recent van. Ed was honest and truthful in all aspects of the deal. Ed worked with us to ensure we got a good vehicle within the price range we could affor van. Ed was honest and truthful in all aspects of the deal. Ed worked with us to ensure we got a good vehicle within the price range we could afford. I recommend Ed to all of mine friends and family. Ed is the reason why I was able to rate this experience as Great. More

Overall I was pleased with Heritage Jeep. Joe Perry was very patient and pleasent. The only part that was unsatifactory was the lack of a 2nd key which I had to pay 125.00 dollars and 50.00 to have it prog very patient and pleasent. The only part that was unsatifactory was the lack of a 2nd key which I had to pay 125.00 dollars and 50.00 to have it programmed. However, thanks to Victor in the Service DEpartment, he talked to someone and dropped the 50.00 charge for programming the 2nd key. More

Excellent service! We had no problem what so ever! They called back immediately when they said they would, they were super friendly and we needed service on our older van and then next day they called to s called back immediately when they said they would, they were super friendly and we needed service on our older van and then next day they called to set us up! Great Dealership! Would definitely recommend to anyone interested in Sales and Service! More

I started looking for a vehicle online with this dealership. I received an email and telephone call from the Internet Manager. He was a very warm and professional person. He explained the process an dealership. I received an email and telephone call from the Internet Manager. He was a very warm and professional person. He explained the process and referred me to ED (New Car Salesman). I was very pleased with the professionalism and concerns that ED displayed during my purchasing process. He was extremely helpful and patient with my decision making. I would recommend ED as a top saleman, if you want the ease of buying a vehicle. I felt that I was a " real customer" and a friend. This is hard to find these days. My vehicle, a Jeep Liberty Sport has been getting the attention of my friends, co-workers and family. It is a beautiful vehicle. Thank You, ED. More