Heritage Chrysler Dodge Jeep Ram Owings Mills

My entire experience with Miles One with the recent purchase of my 2011 Jeep Grand Cherokee was a wonderful experience! Everyone was so friendly and professional. My Jeep took a little longer to come purchase of my 2011 Jeep Grand Cherokee was a wonderful experience! Everyone was so friendly and professional. My Jeep took a little longer to come in than anticipated but that was certainly not anything Miles One did wrong. They were more than accomodating during the entire experience. I am thrilled with my Jeep and would recommend your dealership to all my friends. More

Our salesman, Jay, was very informative and took his time to make sure we understood all the features of the vehicle. It was a wonderful experience. Our sales manager was very helpful and made sure that the to make sure we understood all the features of the vehicle. It was a wonderful experience. Our sales manager was very helpful and made sure that the whole process went smoothly. We will definitely recommend this dealership to everyone. We drove from Delaware to make this purchase and we would gladly do it again when the time comes to buy another vehicle. More

Overall, not a bad experience. We felt like the salesman (Ian) was really helpful. Car detailing (cleaning inside) was lacking alittle. Their sister store was a bit frustrating. We had a few minor issues th (Ian) was really helpful. Car detailing (cleaning inside) was lacking alittle. Their sister store was a bit frustrating. We had a few minor issues there. But, overall not a bad experince. Thanks More

Joe led me through a very positive buying experience, taking the time to show my wife and I the vehicle over 3 separate visits. He went out of his way to ensure we were comfortable with the decision as taking the time to show my wife and I the vehicle over 3 separate visits. He went out of his way to ensure we were comfortable with the decision as well as the price. I would highly recommend Joe to others. More

Ian was very friendly and not pushy whatsoever. He was informative and willing to explain all of the details and features. Quite a pleasure to do business with. We bought a 2010 Chrysler Town and Countr informative and willing to explain all of the details and features. Quite a pleasure to do business with. We bought a 2010 Chrysler Town and Country - I had done some research via their website - price was same as on website. Pleasurable experience - highly recommend dealing with IAN JOHNSON. This was our third vehicle purchased here. More

Russell was very friendly, knowledgeable and great to work with. My husband worked with him to pick up a company purchased vehicle and then I worked with him to purchase my own new vehicle. This dealersh work with. My husband worked with him to pick up a company purchased vehicle and then I worked with him to purchase my own new vehicle. This dealership matched my CarMax offer as well as the financing I had already lined up through USAA. I didn't feel pressured to opt for any additional features for the car or for the financing. More

The folks at MileOne Heritage were great to work with. I don't have a lot of time to spare and they recognized that. This whole transaction took about 3 hours, less than the 4 hour drive (back & forth) it don't have a lot of time to spare and they recognized that. This whole transaction took about 3 hours, less than the 4 hour drive (back & forth) it took me to get to the dealer. I spotted the car on AutoTrader and realized the great price on the truck. It was exactly what I was looking for in all aspects. I called and talked with Robert. I told him I am a bottom line type of guy - he was upfront with me and said that someone was interested in the car and they would know within an hour if the application is approved. He said he would call me back if the application for credit didn't go through - not wasting my time!!!! About an hour later I got a call back and Robert said it was available, what did I want to do. I told him what I was willing to pay, he took the number and said would call me back within in the hour - again, didn't waste my time haggling on the phone. He called back with a number which was fine with me. Robert got the ball rolling and got Joe on the phone to do the finance & credit check - again, Joe respected my time and was quick and efficient. Joe said he would call me back for the next steps. Got a call back within the hour and everything was in order. Joe also was able to beat my finance cost through my bank, again this save me time and energy. A couple of calls back and forth to finalize details. The next morning I drove down, got to the dealer at 10:15am and was out of there by 12:15pm. Joe was to the point, extremely knowledgeable, answered all my questions. I then met with Dave who did the paperwork and again very knowledgeable and efficient. While I was meeting with Dave, Joe took the initiative to do the paperwork on my lease return so that when I was finished with Dave, I just had to sign a few things and the lease return was done. This was my best experience ever buying a car!!!! Much thanks to the guys at MileOne Heritage in Owings Mills! More

Thank you Tim for everything you did for me. I love my new 2010 Jeep Wrangler! My parents are currently in the market for a new Dodge Truck and Jeep Wrangler. They asked me where they should go and wit new 2010 Jeep Wrangler! My parents are currently in the market for a new Dodge Truck and Jeep Wrangler. They asked me where they should go and without hesitation I gave them Tim's card. Everyone in the world needs to go see them; they are the greatest thing since sliced bread and are practically giving cars away!!!! More

I began shopping for a vehicle on the internet. I answered a brief questionnaire on the Heritage website and within minutes got a call from the sales dept. Despite the pouring rain we had a thorou answered a brief questionnaire on the Heritage website and within minutes got a call from the sales dept. Despite the pouring rain we had a thorough review of the vehicle and two test drives. The deal seemed reasonable and we were on our way in a new Grand Cherokee in a matter of a few hours. The service provided was professional. More

I return with each car purchased to Heritage because of the excellant service from the time of sale to my experience in the service department. I am busy and need the personal touch I get from this dealer the excellant service from the time of sale to my experience in the service department. I am busy and need the personal touch I get from this dealership! I waited ten years to get a new Jeep and was sad to turn in my Laredo. My new Overland is like a rocket ship! I appreciate the timeliness with my delivery arranged by Ken. Ed respected the time I needed to make my decision to buy my new jeep. I needed more information and I came in when I was ready and was not hounded by a sales pitch. My service rep Victor personally called me to let me know when the 2011 model was in! He know I was waiting for a new car and the change I was looking for in the body. I did not like the style since 2000. More