Heritage Chrysler Dodge Jeep Ram Owings Mills

This the second time that I have purchased a vehicle from this dealership. My first experience made car buying an easy stress free process. My second purchase was no more difficult than the first. The fol this dealership. My first experience made car buying an easy stress free process. My second purchase was no more difficult than the first. The folks who work at the dealership are friendly and helpfull in any way that you can imagine. Their vehicles are well priced, I shopped at many dealerships before making each of these purchases. On both occasion Heritage Dodge in Owings Mills gave me the best vehicle for the best price. More

Warren really did his best to help us get a fair price on a used mini-van. I know that he really worked hard to make us happy and to make us feel appreciated. We spent several days searching online and in pe a used mini-van. I know that he really worked hard to make us happy and to make us feel appreciated. We spent several days searching online and in person at other dealerships and were not able to find a better price on a comparable vehicle. More

We bought a Dodge Challenger 2010 SE from these guys. I say guys, because it's so obviously a coordinated team effort to make me happy. And, amazingly, even my wife enjoyed buying the car. Ed Still, Tom Ca say guys, because it's so obviously a coordinated team effort to make me happy. And, amazingly, even my wife enjoyed buying the car. Ed Still, Tom Carter, and David Hoffman. Kind, more than fair, efficient, and experienced. We walked in at ten minutes before closing, and they still stayed two hours to do everything to perfection. Then, Ed Still and Tom Carter moved all our stuff out of our old car and into our new car after 11 p.m., in the dark and the cold. I do my homework. I comparison shop, I use the internet, and these guys said "yes" to everything before I met them in person, where the other dealerships all said, "Well, both of you come in together and we'll talk about it." No hard selling. Seamless low financing. This was the easiest purchase I ever made. I'm still kind of stunned! More

Troy was fantastic! He has the best attitude and was extremely friendly. He listened to what I was looking for and what I wanted my monthly payment to be. Even though he worked at the Mazda store and extremely friendly. He listened to what I was looking for and what I wanted my monthly payment to be. Even though he worked at the Mazda store and showed me alternatives to what I was actually looking for, he ended up helping me purchase a 2010 Dodge Caravan XLT. Troy was a real pleasure to work with! Everyone I encountered in the Mazda store was very helpful. Troy, the sales manager, the gentleman who appraised my turn in and the finance manager were very easy to talk to. (I apologize for not remembering your names) Not one of them made me feel like I didn't know what I wanted or what I was talking about and didn't try to put me into something I knew I couldn't afford. Every one of them answered my questions and took the time to explain everything to me. They truly were looking out for my best interest helping me get the best deal possible. Thank you MileOne Heritage, Owings Mills! More

The staff was very professional. I walked away feeling like my needs really mattered. I'm satisfied with the price of vehicle that I purchased, and I'm glad that it was with this awesome dealership. Every like my needs really mattered. I'm satisfied with the price of vehicle that I purchased, and I'm glad that it was with this awesome dealership. Everyone displayed excellent customer service. What a great team. More

I recently purchased a Jeep Grand Cherokee from this dealer. I worked with salesmen Johnathan. He was great! Worked with me to find the right color car with the right features, and even drove himself to dealer. I worked with salesmen Johnathan. He was great! Worked with me to find the right color car with the right features, and even drove himself to go get it! Highly recommend! Great experience working with him and the other managers at the dealership! More

This was my second time financing a new car and it was much smoother than when I went with CarMax. The staff was very helpful and went the extra mile for me when needed. I'd highly recommend this dealer a much smoother than when I went with CarMax. The staff was very helpful and went the extra mile for me when needed. I'd highly recommend this dealer a they have a large selection and you really can't beat a Jeep Wrangler, especially with the amount they already have on the lot. Overall I'd recommend this dealer even if it means driving a bit further than you normally would to test drive or check out a new/used car. More

I must say my experience with Heritage Jeep of Owings Mills is one I will never forget. I began with an informative, non-pressuring 45 min conversation with Salesmanager, Robert Lee. By the time he visua Mills is one I will never forget. I began with an informative, non-pressuring 45 min conversation with Salesmanager, Robert Lee. By the time he visually sold me the car over the phone I decided to drive 25 mins to meet him. From there my experience only got better, I was allowed to test drive the Cherokee after 9pm and even shown 3 versions of the SUV. I was never rushed or pressured to make a decision. I was amused and spent hours laughing with staff. One moment in particular was after I asked if there was an "wiggle room" with the prices and the Manager proceeded to do a wiggle dance for me (a must see-- request it). I finally made my decision on which version I wanted a little before midnight when they finally had it cleaned for me-- I was completely amazed. Tom (salesmen) also was very attentive to my needs and even help me clear my old SUV out. I never enjoyed making an vehichle purchased like I did this one. I will refer everyone I know in the market for a Chrysler, Dodge, or Jeep to this Heritage Mileone location; they are truly a class act! More

My overall experience w/ my sales representative, Tim Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I furt Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I further feel Tim was troubled with the follow up warranty work that was denied regarding my certified used 2007 Dodge Nitro RT. I also want to thank the finance manager who worked with my wife and I on a reasonable monthly payment and extended warranty. Also, the service writers were exceptional. My complaints are as followed. I was advised by the service manager, that the noises I was experiencing were all too "typical Dodge noises". I was told that my brake cylinders, drums and pads were "basically oversized on a typical under sized vehicle". The chronic whistling noise when gently accelerating from a stop position was also typical of this Dodge vehicle. The chronic humming noise at a high speed, even though I had the rear differential fluid changed per their recommendation. I wasn't quite sure when asked if rear differential noise addictive was also added. (Why would I need preventative noise additive)? This particular problem was finally addressed not by the recommendation of the service manager but by the recommendation of a Chrysler Star mechanic who happened to be at the dealership on that particular day). Actually I was then advised by the service manager per the Chrysler Star mechanic the noise was related to the transmission pump, pumping fluid across the engine?? The service manager refused to perform any warranty work (brakes/whistling noise) on my vehicle based on the assumption of all "typical Dodge noises". I advised the service manager that this was unacceptable and he politely advised me to seek "legal recourse" if I wasn't satisfied with his recommendation. He basically flat out refused to even explore what was causing these mechanical noises. I can't even fathom this type of negative, hypocritical response from a service manager who is representing the dealership, a dealership who touts customer satisfaction. The service manager then proceeded to joke about the situation as he said, "to lighten the mood". Needless to say, my response back to him was not too nice. I'am currently working with a certified customer representative from Chrysler Corp. to resolve the above noted problems at another Chrysler dealership in Howard County, Md. The current Chyrsler dealership has acknowledge that this whistling noise is directly transmission related and not a "typical Dodge noise" nor typical of any Dodge vehicle per the Mile One service manager .Imagine, a Chrysler dealership who truly cares about customer service and satisfaction after the sale. A no hassle enviroment where the customer's concerns are addressed and satisfaction guaranteed. Maybe Mile One Chrysler Jeep, Dodge should take notice from Ourisman Chrysler, now thats a dealership that gets high marks across the board. More

I have bought many cars in my lifetime, and my buying experience at Heritage Dodge in Owings Mills was by far the best car buying experience I have ever had. Not only did I get an excellent deal on an a experience at Heritage Dodge in Owings Mills was by far the best car buying experience I have ever had. Not only did I get an excellent deal on an amazing car, the customer service from everyone I dealt with was top notch. Everyone, especially salesperson Joe Perry, truly went out of their way to make this buying experience a pleasant and pain free process. I will definitely be returning to Heritage for my future car buying needs, and I have no doubts that they will stand behind their sales 100% to ensure my satisfaction. Thanks again! More