Heritage Chrysler Dodge Jeep Ram Owings Mills

The folks at MileOne Heritage were great to work with. I don't have a lot of time to spare and they recognized that. This whole transaction took about 3 hours, less than the 4 hour drive (back & forth) it don't have a lot of time to spare and they recognized that. This whole transaction took about 3 hours, less than the 4 hour drive (back & forth) it took me to get to the dealer. I spotted the car on AutoTrader and realized the great price on the truck. It was exactly what I was looking for in all aspects. I called and talked with Robert. I told him I am a bottom line type of guy - he was upfront with me and said that someone was interested in the car and they would know within an hour if the application is approved. He said he would call me back if the application for credit didn't go through - not wasting my time!!!! About an hour later I got a call back and Robert said it was available, what did I want to do. I told him what I was willing to pay, he took the number and said would call me back within in the hour - again, didn't waste my time haggling on the phone. He called back with a number which was fine with me. Robert got the ball rolling and got Joe on the phone to do the finance & credit check - again, Joe respected my time and was quick and efficient. Joe said he would call me back for the next steps. Got a call back within the hour and everything was in order. Joe also was able to beat my finance cost through my bank, again this save me time and energy. A couple of calls back and forth to finalize details. The next morning I drove down, got to the dealer at 10:15am and was out of there by 12:15pm. Joe was to the point, extremely knowledgeable, answered all my questions. I then met with Dave who did the paperwork and again very knowledgeable and efficient. While I was meeting with Dave, Joe took the initiative to do the paperwork on my lease return so that when I was finished with Dave, I just had to sign a few things and the lease return was done. This was my best experience ever buying a car!!!! Much thanks to the guys at MileOne Heritage in Owings Mills! More

Thank you Tim for everything you did for me. I love my new 2010 Jeep Wrangler! My parents are currently in the market for a new Dodge Truck and Jeep Wrangler. They asked me where they should go and wit new 2010 Jeep Wrangler! My parents are currently in the market for a new Dodge Truck and Jeep Wrangler. They asked me where they should go and without hesitation I gave them Tim's card. Everyone in the world needs to go see them; they are the greatest thing since sliced bread and are practically giving cars away!!!! More

I began shopping for a vehicle on the internet. I answered a brief questionnaire on the Heritage website and within minutes got a call from the sales dept. Despite the pouring rain we had a thorou answered a brief questionnaire on the Heritage website and within minutes got a call from the sales dept. Despite the pouring rain we had a thorough review of the vehicle and two test drives. The deal seemed reasonable and we were on our way in a new Grand Cherokee in a matter of a few hours. The service provided was professional. More

I return with each car purchased to Heritage because of the excellant service from the time of sale to my experience in the service department. I am busy and need the personal touch I get from this dealer the excellant service from the time of sale to my experience in the service department. I am busy and need the personal touch I get from this dealership! I waited ten years to get a new Jeep and was sad to turn in my Laredo. My new Overland is like a rocket ship! I appreciate the timeliness with my delivery arranged by Ken. Ed respected the time I needed to make my decision to buy my new jeep. I needed more information and I came in when I was ready and was not hounded by a sales pitch. My service rep Victor personally called me to let me know when the 2011 model was in! He know I was waiting for a new car and the change I was looking for in the body. I did not like the style since 2000. More

The whole team was welcoming and helpful. Will def go back when it's time for another car! Warren was great and he service team is very friendly and get you out as quick as possible! I am now a big fan back when it's time for another car! Warren was great and he service team is very friendly and get you out as quick as possible! I am now a big fan of jeep and especially heritage in Owings mills! More

The salesman "Jonathan" had a big influenence in my decision to buy the new car. He was very professional and patience. I enjoyed my time I shared at Dodge Heritage and I'd refer my friends to that d decision to buy the new car. He was very professional and patience. I enjoyed my time I shared at Dodge Heritage and I'd refer my friends to that dealership to see the same person that help me. I think I'd like to come back and purchase another vehicle when I'm finish with this one. More

I spent several days looking online at used cars. Heritage had several listed within the price range & features I wanted. The variety was good for me - so I could minimize time going to different de Heritage had several listed within the price range & features I wanted. The variety was good for me - so I could minimize time going to different dealers for test drives. We went to Heritage with research folder in hand. Ian was very courteous, listening to what features I "needed" - finding the cars I had marked from online research. We test drove a used car - which had what I needed. Then, we looked at new cars - which had some of the "bonus - WANT" features. The price of the new car, with discounts, was still in my range. The sales team asked a variety of questions which helped maximize the discount - military, employer/GMAC deals, financing with GMAC. Ian contacted Car Insurance company right away to move the new car on the policy. I left with my first new car in 20+ years of driving. More

Do Not Get Your Vehicle Serviced Here. I brought my newly purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and cal purchased Jeep Grand Cherokee in for an oil change and was given a $460 quote on a service I did not need. I looked through my service manual and called my regular mechanic to inquire. Both informed me it was a bogus attempt to bamboozle me out of almost $500. When I confronted Victor he said I was right and that he learns something new everyday. Shouldn't the DEALER know what's normal maintenance? Crooks! I actually got a call the following day asking about the service I received an when I explained what happened I was told the service manager would give me a call. That was over a week ago. Now I'm left to report them. There is no way this could have been an accident. How many other young friendly women has this service department tried to rip off? Don't be the next. More

They were very knowledgeable and friendly. Made you feel right at home. They didn't try to sell you something that you were not interested in. Highly recommend them to anyone interested in buying a car in right at home. They didn't try to sell you something that you were not interested in. Highly recommend them to anyone interested in buying a car in Maryland. I bought a car at Heritage Mazda last year and knew I could come back and be treated fairly again. More

I was going through and through many dealerships to find the right car I wanted. I had bad experiences with all of them where they were just trying to sell me everything I didn't want and telling me what I the right car I wanted. I had bad experiences with all of them where they were just trying to sell me everything I didn't want and telling me what I wanted wasn't in my options without even explaining to me why...I got to Heritage expecting the same thing and it didn't start too good when they realized the car i came to look at was sold the day before and I had driven over an hour to get there and was told my time wouldn't be wasted. It sure wasn't as they work soo hard until 10pm at night trying to make a deal work and give me the most for my trade, which they did, and got me exactly what i wanted in my monthly price range that i had specified. They work so hard! More