Heritage Chrysler Dodge Jeep Ram Owings Mills

This was my second time financing a new car and it was much smoother than when I went with CarMax. The staff was very helpful and went the extra mile for me when needed. I'd highly recommend this dealer a much smoother than when I went with CarMax. The staff was very helpful and went the extra mile for me when needed. I'd highly recommend this dealer a they have a large selection and you really can't beat a Jeep Wrangler, especially with the amount they already have on the lot. Overall I'd recommend this dealer even if it means driving a bit further than you normally would to test drive or check out a new/used car. More

I must say my experience with Heritage Jeep of Owings Mills is one I will never forget. I began with an informative, non-pressuring 45 min conversation with Salesmanager, Robert Lee. By the time he visua Mills is one I will never forget. I began with an informative, non-pressuring 45 min conversation with Salesmanager, Robert Lee. By the time he visually sold me the car over the phone I decided to drive 25 mins to meet him. From there my experience only got better, I was allowed to test drive the Cherokee after 9pm and even shown 3 versions of the SUV. I was never rushed or pressured to make a decision. I was amused and spent hours laughing with staff. One moment in particular was after I asked if there was an "wiggle room" with the prices and the Manager proceeded to do a wiggle dance for me (a must see-- request it). I finally made my decision on which version I wanted a little before midnight when they finally had it cleaned for me-- I was completely amazed. Tom (salesmen) also was very attentive to my needs and even help me clear my old SUV out. I never enjoyed making an vehichle purchased like I did this one. I will refer everyone I know in the market for a Chrysler, Dodge, or Jeep to this Heritage Mileone location; they are truly a class act! More

My overall experience w/ my sales representative, Tim Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I furt Sokoloski was very good. I felt he was sincere, non pushing in the sale of my vehicle. Actually Tim, I give you a 5.0 rating across the board. I further feel Tim was troubled with the follow up warranty work that was denied regarding my certified used 2007 Dodge Nitro RT. I also want to thank the finance manager who worked with my wife and I on a reasonable monthly payment and extended warranty. Also, the service writers were exceptional. My complaints are as followed. I was advised by the service manager, that the noises I was experiencing were all too "typical Dodge noises". I was told that my brake cylinders, drums and pads were "basically oversized on a typical under sized vehicle". The chronic whistling noise when gently accelerating from a stop position was also typical of this Dodge vehicle. The chronic humming noise at a high speed, even though I had the rear differential fluid changed per their recommendation. I wasn't quite sure when asked if rear differential noise addictive was also added. (Why would I need preventative noise additive)? This particular problem was finally addressed not by the recommendation of the service manager but by the recommendation of a Chrysler Star mechanic who happened to be at the dealership on that particular day). Actually I was then advised by the service manager per the Chrysler Star mechanic the noise was related to the transmission pump, pumping fluid across the engine?? The service manager refused to perform any warranty work (brakes/whistling noise) on my vehicle based on the assumption of all "typical Dodge noises". I advised the service manager that this was unacceptable and he politely advised me to seek "legal recourse" if I wasn't satisfied with his recommendation. He basically flat out refused to even explore what was causing these mechanical noises. I can't even fathom this type of negative, hypocritical response from a service manager who is representing the dealership, a dealership who touts customer satisfaction. The service manager then proceeded to joke about the situation as he said, "to lighten the mood". Needless to say, my response back to him was not too nice. I'am currently working with a certified customer representative from Chrysler Corp. to resolve the above noted problems at another Chrysler dealership in Howard County, Md. The current Chyrsler dealership has acknowledge that this whistling noise is directly transmission related and not a "typical Dodge noise" nor typical of any Dodge vehicle per the Mile One service manager .Imagine, a Chrysler dealership who truly cares about customer service and satisfaction after the sale. A no hassle enviroment where the customer's concerns are addressed and satisfaction guaranteed. Maybe Mile One Chrysler Jeep, Dodge should take notice from Ourisman Chrysler, now thats a dealership that gets high marks across the board. More

I have bought many cars in my lifetime, and my buying experience at Heritage Dodge in Owings Mills was by far the best car buying experience I have ever had. Not only did I get an excellent deal on an a experience at Heritage Dodge in Owings Mills was by far the best car buying experience I have ever had. Not only did I get an excellent deal on an amazing car, the customer service from everyone I dealt with was top notch. Everyone, especially salesperson Joe Perry, truly went out of their way to make this buying experience a pleasant and pain free process. I will definitely be returning to Heritage for my future car buying needs, and I have no doubts that they will stand behind their sales 100% to ensure my satisfaction. Thanks again! More

My entire experience with Miles One with the recent purchase of my 2011 Jeep Grand Cherokee was a wonderful experience! Everyone was so friendly and professional. My Jeep took a little longer to come purchase of my 2011 Jeep Grand Cherokee was a wonderful experience! Everyone was so friendly and professional. My Jeep took a little longer to come in than anticipated but that was certainly not anything Miles One did wrong. They were more than accomodating during the entire experience. I am thrilled with my Jeep and would recommend your dealership to all my friends. More

Our salesman, Jay, was very informative and took his time to make sure we understood all the features of the vehicle. It was a wonderful experience. Our sales manager was very helpful and made sure that the to make sure we understood all the features of the vehicle. It was a wonderful experience. Our sales manager was very helpful and made sure that the whole process went smoothly. We will definitely recommend this dealership to everyone. We drove from Delaware to make this purchase and we would gladly do it again when the time comes to buy another vehicle. More

Overall, not a bad experience. We felt like the salesman (Ian) was really helpful. Car detailing (cleaning inside) was lacking alittle. Their sister store was a bit frustrating. We had a few minor issues th (Ian) was really helpful. Car detailing (cleaning inside) was lacking alittle. Their sister store was a bit frustrating. We had a few minor issues there. But, overall not a bad experince. Thanks More

Joe led me through a very positive buying experience, taking the time to show my wife and I the vehicle over 3 separate visits. He went out of his way to ensure we were comfortable with the decision as taking the time to show my wife and I the vehicle over 3 separate visits. He went out of his way to ensure we were comfortable with the decision as well as the price. I would highly recommend Joe to others. More

Ian was very friendly and not pushy whatsoever. He was informative and willing to explain all of the details and features. Quite a pleasure to do business with. We bought a 2010 Chrysler Town and Countr informative and willing to explain all of the details and features. Quite a pleasure to do business with. We bought a 2010 Chrysler Town and Country - I had done some research via their website - price was same as on website. Pleasurable experience - highly recommend dealing with IAN JOHNSON. This was our third vehicle purchased here. More

Russell was very friendly, knowledgeable and great to work with. My husband worked with him to pick up a company purchased vehicle and then I worked with him to purchase my own new vehicle. This dealersh work with. My husband worked with him to pick up a company purchased vehicle and then I worked with him to purchase my own new vehicle. This dealership matched my CarMax offer as well as the financing I had already lined up through USAA. I didn't feel pressured to opt for any additional features for the car or for the financing. More