Heritage Chrysler Dodge Jeep Ram Owings Mills

I went into this dealership open to lease any vehicle, but I had a set price. I was showed 3 cars, and after deciding on a car, we went inside to talk about a price. They came back with nearly $200 over t but I had a set price. I was showed 3 cars, and after deciding on a car, we went inside to talk about a price. They came back with nearly $200 over the price I told them I needed to be at. A manager then came over and made me feel as though I was wrong for looking at the car because I should have known it would not be in my price range. However, the sales person knew my price before showing me the car and knew it would be too expensive, yet he showed it to me anyways. I thought he would at least show me things near the price I had given him. He also told me that I would not be able to lease any new car with the price I needed. I left feeling very discouraged. I went right next door to Mazda where I was treated much better. I did get to lease a brand new car at the price I needed. The people were friendly, but I just wish I had a better experience at this dealership. More

Louis was a great sales person that gave me the information I needed to make a good decision on my purchase. He was very knowledgable about the car. I would recommend this dealership and sales pers information I needed to make a good decision on my purchase. He was very knowledgable about the car. I would recommend this dealership and sales person for my next purchase beacuse they were easy to do business with. More

i am a long time customer of heritage in owings mills. this is the fifth car i have purchased in ten years. obviously they're doing something right. their prices are competitive and they have great custo this is the fifth car i have purchased in ten years. obviously they're doing something right. their prices are competitive and they have great customer service. i am sure i will visit them again in the future. More

Well I have to admit that this car dealer was very helpful getting the right finacning for me. I really like the car that I purchased, I think for the amount I paid knowing that the car was used I sti helpful getting the right finacning for me. I really like the car that I purchased, I think for the amount I paid knowing that the car was used I still think the tires should been new as I purchased. Other than that I service for the dealer was fantastic and sales too. I would refer anyone I know to this dealer. I know that in the future I will purchase my next car there. More

I purchased two cars from this dealership in the past. Everytime that i had a issue with my previous car, they were always ready and happy to assist me. When i went in to purchase the new vehicle, they g Everytime that i had a issue with my previous car, they were always ready and happy to assist me. When i went in to purchase the new vehicle, they greeted me with open arms and asnwer all of my questions that I had. The sales rep was very knowledgable and very people orriented. They went above and beyond to help me out. I will definity recommend this sales rep and dealership More

Had a great experience. Louis was very attentive and friendly. Finance dept did a GREAT job of getting me a rate and payment I did not expect! Wish all my car buying experiences where this painless and friendly. Finance dept did a GREAT job of getting me a rate and payment I did not expect! Wish all my car buying experiences where this painless and smooth. Would certainly recommend Heritage to friends and family. More

The service department at Heritage Jeep in Owings Mills is top notch. They have not only been helpful, courteous, and honest, they really went to bat for me when my car needed repairs not covered within th is top notch. They have not only been helpful, courteous, and honest, they really went to bat for me when my car needed repairs not covered within the manufacturer's warranty period. My car is now running like new again! Mike Firestein was instrumental in making this process as painlesss as possible, when your vehicle is in for service. The entire crew at Heritage Jeep service from the service manager to the service writers to the mechanics all deserve a huge raise for their actions. In these days of competition for business, they clearly have the right combination of service and dedicaion that puts them above the competion. Thanks again guys for "Keeping Me On The Road" Marc K. More

I have been leasing vehicles with Heritage Jeep for so many years,I am on my 4th jeepGrand Cherekee Overland Summit this year they had a model change and i just love it.i keep going back to this dealershi many years,I am on my 4th jeepGrand Cherekee Overland Summit this year they had a model change and i just love it.i keep going back to this dealership because they treat me very well the salesman and manager are so ocumidating very nice atmosphere.Thats why i keep going back. I just love my new vehicle look forward to driving it each day. More

After inquiring about a new Dodge truck on the Internet, I was pleasantly please with the call I received from the Internet sales manager. He was not pushy, however, he made sure I realized it would be in I was pleasantly please with the call I received from the Internet sales manager. He was not pushy, however, he made sure I realized it would be in my best interest to travel the miles from my home to visit their showroom. I set up an appointment the following morning. My sale was ready for my appointment. He was well informed of my truck needs. At no time did I feel he was pushing anything on me. He asked great questions and was knowledgable with answers. After agreeing on a vehicle and satisfied with the price, I was handed over to the finance manager. My pleasant experience continued. Again, nothing was pushed on me. I was explained what was available and it was left up to me on the purchase and finance program. I would recommend them to my closest friends. More

I live in PA and drove down to get an appraisal on my trade in. They offered me well above what some of the other dealers. They really work with you on pricing and get you a great deal. The staff was trade in. They offered me well above what some of the other dealers. They really work with you on pricing and get you a great deal. The staff was very friendly and the customer service was to notch. Will deefinitely do business with them again! More