Heritage Chrysler Dodge Jeep Ram Owings Mills

As soon as I walked into the dealership, I was greeted with friendly and professional people! I knew the price range at what I needed to be at, but was unsure of the type of vehicle that would fit my bud with friendly and professional people! I knew the price range at what I needed to be at, but was unsure of the type of vehicle that would fit my budget. After test driving several vehicles and the help of Joe Perry and Tom Carter I was able to find a car that fit the budget and that I liked! I have bought several vehicles here before and highly recommend this dealership to anyone looking for friendly and professional sales! More

I purchased my THIRD vehicle from Joe Perry at Heritage. I leased the first two and now it was time to buy. I will definitely continue to get my vehicles from Joe. I was treated fairly and he helped me find I leased the first two and now it was time to buy. I will definitely continue to get my vehicles from Joe. I was treated fairly and he helped me find exactly what I was looking for and made it work within my budget. Joe and Ken Gower were very professional. A++++ More

I picked out my Chrysler on line and was able to buy it during my lunch break. Joe and Tom were both extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work during my lunch break. Joe and Tom were both extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget. Joe even delivered the car to my house personally so I could get back to work on time. A+ dealership, make sure to ask for Joe! More

I came in to test drive a Jeep Wrangler. The salesperson, Jon Douglass, was very knowledgeable and knew everything I asked about the cars. He was very friendly and showed me the utmost respect. Just for comi Jon Douglass, was very knowledgeable and knew everything I asked about the cars. He was very friendly and showed me the utmost respect. Just for coming in and inquiring about driving the vehicle, I received a $25 Gift Card. Though I did not end up buying the Jeep, this dealership was a pleasure to do business with. Highly recommend. More

Joe and Ken were fantastic and talked me through every part of the process! They were so hopeful and willing to work within all of my limits! This is the second car that I have purchased from Heritage and part of the process! They were so hopeful and willing to work within all of my limits! This is the second car that I have purchased from Heritage and I will recommend them to everyone. Dave was also great! More

Warren did a great job of finding me a nice SUV. The staff was friendly and made sure we had everything we needed. Warren made it possible to speed up the paperwork and financial part of the process. staff was friendly and made sure we had everything we needed. Warren made it possible to speed up the paperwork and financial part of the process. Warren and the sales manager worked with me on price of the used car and trade-in. More

This is third car that my wife and I have purchased through these guys. They have been able to work with the banks to get us some great deals. I love the fact that Kenny will come by with his magic mar through these guys. They have been able to work with the banks to get us some great deals. I love the fact that Kenny will come by with his magic marker and show you exactly how the numbers are working for your loan. I never felt left in the dark. As for the sales rep. Tim it has been fun working with him and sharing funny stories. He also endured a ride along with my wife in a manual car, which was a fun to say the least. I would recommend this dealership to anyone looking for a personable experience buying a car. More

Russell Troxell exemplifies what a vehicle salesman should be! His welcoming, informative, and obliging demeanor made the buying experience of my 2011 Dodge Ram 1500 (love it!)a stress free one without should be! His welcoming, informative, and obliging demeanor made the buying experience of my 2011 Dodge Ram 1500 (love it!)a stress free one without the buyer’s remorse that we sometimes feel days after the purchase. We purchased our vehicle on President's Day evening and as the weather increasingly got worse, I never heard a murmur out of any of the staff as we closed our deal shortly before 10:00, well after their closing hours and as the road conditions rapidly became less than ideal. Our vehicle was delivered to us with a full tank of gas, clean inside and out and we left out with no pending questions about our vehicle. I must admit that I dreaded going into the finance manager as I thought for sure I'd feel I'd be pressured with buying unwanted extra items and walking out with an inflated payment from my original intentions. In reality, Dave Hoffman was the only finance manager I've ever dealt with that didn't leave me with second guessing my choices and kept me well within the payments I expected to pay without extending my loan or shuffling numbers to make it look like my expectations were met. Russell has already made a follow up call and has offered himself if we should have any questions or concerns. His inviting call made me once again feel great about my purchase. I absolutely love my truck! I look out my window each day since the purchase in disbelief how beautiful this vehicle is and I love driving it, its responsive handling is second to none! Did I mention that I've been shopping for a vehicle for quite some time??? I have walked out of several dealers prior to February 21st, 2011 because it didn't "feel" right. Russell Troxell gets my excellent rating; he is the best salesman I have dealt with ever! Kudos to Heritage Dodge for your choice in staff with Russ and Dave and all the other unnamed staff that made the purchase of my 2011 Dodge Ram the "feel right" experience that I will definitely come back to for any future purchase! Thank you, thank you, and thank you! Gale Chisnell More

Dealer posted prices inclusive of rebates that the average person would not qualify for. VERY deceiving and lied, even in quotes about prices of vehicles just to get people to come in. Very upsetting average person would not qualify for. VERY deceiving and lied, even in quotes about prices of vehicles just to get people to come in. Very upsetting experience. DO NOT buy from them. I would not even visit their dealership even if they dropped vehicle prices a lot. More

Louis was very friendly, personable, and professional. I felt like we were able to negotiate a price that was fair and reasonable. He went out of his way to ensure that we had a positive experience. I would felt like we were able to negotiate a price that was fair and reasonable. He went out of his way to ensure that we had a positive experience. I would definitely return to this dealership again to purchase a vehicle and will recommend it to anyone looking to buy a new Chrysler product.I should note that my husband and I drove an hour out of our way to visit this dealership due to its high ratings. We felt it was indeed worth the trip. We are very happy with our new vehicle. More