Heritage Chrysler Dodge Jeep Ram Owings Mills

While my salesman was very nice, he seemed to be more interested in his cell phone and text messages then he was about me. Another gentlemen there however (I did not get his name darn it) was absolutely interested in his cell phone and text messages then he was about me. Another gentlemen there however (I did not get his name darn it) was absolutely terrific! I felt he was being very honest and up front with me and his personality was wonderful! The finance person was terrific as well. he explained everything thoroughly but did not take excessive time in finalizing everything. I do not feel that I walked away with the deal of a lifetime BUT I did get what I wanted for my trade, I did get the vehicle I wanted at the price I was willing to pay, so I am very satisfied. More

I drove 50 miles to Heritage Jeep because they had the most aggressive advertised prices on their new vehicles. In this case, the advertised pricing for the vehicle I was interested in was $2000 less than most aggressive advertised prices on their new vehicles. In this case, the advertised pricing for the vehicle I was interested in was $2000 less than many of the other dealerships. I appreciated the fact that I knew we had a very reasonable starting point when starting negotiations. There were no surprises in the price or anything that made the experience negative. My only issue was the low appraisal value on my trade was a little low, but it was a brand they don't sell so they had to send it to a wholesaler. They ended up coming up a little on it though. I was happy with the demeanor and attitude of the salesman and the staff. They were very friendly and laid back. They were not using stupid high pressure techniques. I'm the one who had to say that I'd like to see what they could do for the Jeep I liked. Overall, I spent about 4-5 hours at the dealership which included test driving 2 different vehicles, the appraisal process, and the loan and application process. They made the paperwork easy and pretty fast. The salesman recognized that I'm good with electronics and already was comfortable with the operation of the vehicle and didn't spend an hour going over every little switch. Previous buying experiences included that tedious step and I appreciate that he didn't put me through that. When I expressed interest in the Jeep in the showroom, they were more than happy to pull it out so I could drive it. I didn't feel unnecessarily pressured to do anything while there. Overall, a very positive experience. I'm confident that I would have no problem buying another vehicle here and have already recommended the dealership to friends who like my new Jeep. More

I picked out my Chrysler on line. Joe was extremely friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget.A+ dealership, make sure to ask for J friendly and helpful. The car was exactly what I saw on the website and they were able to work within my budget.A+ dealership, make sure to ask for Joe! And I will definitely continue to get my vehicles from joe More

We called they gave us a low price and honored it. They explained all the many features in detail. We never felt rushed or pressure. Very friendly and accommodating sales, service and finance personnel. explained all the many features in detail. We never felt rushed or pressure. Very friendly and accommodating sales, service and finance personnel. We were in in out in less than 2 hours. They made the whole buying experience a pleasure. We are both very satisfied. Great Service! More

My son and I were looking for a used Dodge Charger and had to been to 3 other dealerships. The professionalism, courtesy, and enthusiasm that we were treated with at Heritage was so much better than any had to been to 3 other dealerships. The professionalism, courtesy, and enthusiasm that we were treated with at Heritage was so much better than any other dealership , it was not even in the same class. As a family we have purchased 6 vehiclses in the past 4 years-having 2 highschool drivers and new cars for us-and Heritage-by far-was the best experience. I would highly recommend this particular dealership to anyone. We were taken care of by Joe, Tim, and Tom who were all very professional. I realize it is thier job to try ot sell us a car, but they all managed to be persuasive without coming across as "pushy". I am usually very put off by car salesmen, but did not feel that way at all at this dealership. BTW-the finance person we met with was also equally professional and courteous. Overall-great experianece-thanks! More

The GREAT salesperson, JAMES LEE ARISTIDOU JR, was all I could ask for. He listened to & delivered needs & wants within my budget. He was very friendly with no high pressure sales pitch, and he had coloring could ask for. He listened to & delivered needs & wants within my budget. He was very friendly with no high pressure sales pitch, and he had coloring books & crayons for the kids. He was very knowledgable of the vehicles, as expected. The dealership, Heritage Chrysler Dodge Jeep of Owings Mills, MD, was very clean and filled with various vehicles. I only wish they could fit every vehicle model inside the showroom, so that you can look in a more comfortable setting. Financing was okay. Now, I understand why I was waiting 2 hours to see the only person to finish the buying process. There was a line of 2-3 people in front of me to try and buy (I don't no how it turn out for them) at 45 minutes each with only one closer. When I finally got in, I decided to see what APR they would offer with my great credit. This is when things got interesting. They knew I had financing through USAA @4.25%, so to my surprise he offered a rate of 3.99% already on the screen. I said it's not worth it. He then just clicked on the 3.99% and typed 3.59%, and that caught my eye. Not because it was 0.4% lower, but that he could just type in a new number without doing anything else. Okay, of course I like the lower %, but if it's that easy to change, why are you so intent on me getting financing through you? I want 0%, but I'll switch at 1% I thought to myself. Next, is checkout with all the candy right there. That is, maintainance, gap ins, etc. which is a quick bumrush of $6500 - $1000 savings, right. Pay it upfront and the interest from the money you give more than pays for what you get. I was in that office for 15 minutes, and that's where the high pressure sales pitch is. I just went with USAA, and wish I could have skipped this part. Arrived at 6pm, looked at car and talked while paperwork was being done for 45 minutes. Then came the 2 hour wait with 15 minute pitch. I drove off at 9:10pm (past closing) in new vehicle. I could have been out in an hour! More

Warren provided Great customer service. He made Made car Warren provided Great customer service. He made Made car buying easy, there was no pressure. Everyone. Was friendly and happy. The dealership. Was c Warren provided Great customer service. He made Made car buying easy, there was no pressure. Everyone. Was friendly and happy. The dealership. Was clean. Thank you for giving us a great experience. There is a reason we keep coming back! We will see you again in the future! More

Warren Sullenger & the Dealership worked thru my Purchase with Complete integrity. Would Buy there again in the Future. They provided the best price around, were friendly, handled all of my paperwor Purchase with Complete integrity. Would Buy there again in the Future. They provided the best price around, were friendly, handled all of my paperwork fast & accurate. Overall great Experience. Thanks, Warren & Tom. More

We were in the market for a 2011 Jeep Grand Cherokee Overland Summit. We had been looking around for a while when we got to Heritage Chrysler Dodge Jeep Owings Mills. We were just looking when Warren ca Overland Summit. We had been looking around for a while when we got to Heritage Chrysler Dodge Jeep Owings Mills. We were just looking when Warren came up and asked if we needed help. In this whole process Warren was always very nice and honest to us, he found the car SUV we wanted and showed it to us. We are now the owners of a brand new 2011 jeep. Warren did a great job. Thanks Romana More

We drove almost two hours to purchase a jeep unlimited sport. My wife decided she didnt like the color so Joe helped us find something she liked and then worked with us to get the price where we needed. sport. My wife decided she didnt like the color so Joe helped us find something she liked and then worked with us to get the price where we needed. We are now the proud owners of a Black Rubicon. More