Heritage Chrysler Dodge Jeep Ram Owings Mills

These guys are very straight up. This is the way a dealership should act. They were not only friendly, but did everything to make the deal happen, without any undo pressure, or last minute "mistakes" dealership should act. They were not only friendly, but did everything to make the deal happen, without any undo pressure, or last minute "mistakes". The price was good, and they seemed like they wanted your business. More

My first visit to the dealership didn't go as I had hoped. I planned on purchasing my first jeep. I wanted to know the ins and outs of the vehicles prior to my purchase. The first time I went I got hoped. I planned on purchasing my first jeep. I wanted to know the ins and outs of the vehicles prior to my purchase. The first time I went I got someone that wasn't very knowledgable in jeeps, however after an email to the dealership explaining my frustration, Tom Carter the manager called me and asked me to stop back in which I was hesitant at first, however I decided to give it another try. I am so Thank-ful to Tom Carter for the patience he showed me and the details that he went over with me. He introduced me to an amazing salesman, Ed Still who I worked one on one with to customize my factory ordered jeep. Both Ed and Tom kept me well informed on the stages and location of my jeep while I was waiting for it to arrive at the dealership. Finally it arrived at the dealership and I was very excited to drive away in my very first Jeep! They went over everything in great detail and even answered my silly questions about the vehicle. Thanks again to Tom Carter and Ed Still for an outstanding job! I would recommend anyone go down and work with either men as they are very willing to help you without pushing you to do something! More

Warren & Dave went above and beyond my expectations Warren & Dave went above and beyond my expectations to ensure that I was completely satisfied with the vehicle of my choice and the financial arr Warren & Dave went above and beyond my expectations to ensure that I was completely satisfied with the vehicle of my choice and the financial arrangements. They kept me informed about all of my available options and explained them in great detail. They made sure that I got exactly what I wanted for the best possible price. I felt totally at ease through the entire process. Although it has only been a few days since I purchased the vehicle, their calls and E-mails to ensure that I am completely satisfied have been nonstop. Thank gentlemen and staff for a very pleasant experiance. More

I purchased my 1st Dodge Grand Caravan Sept. 2010 from Heritage and they where excellent. I was hit on the passenger side at 50 miles/hour and walked away without a scratch. The car took the impact very w Heritage and they where excellent. I was hit on the passenger side at 50 miles/hour and walked away without a scratch. The car took the impact very well, but it was totaled. I start looking for another Dodge Grand Caravan. I looked online and at a few other dealers. I could not find anything in my price range. I returned to Heritage and they showed me the Dodge Grand Caravans they had in stock. They had a beautiful cherry red, it was an empolyee special in my price range. Mr. Joe Perry was excellent, he got me every discount that was available, he got me a discount through my employer that my company thought was discontinued. I will returned to Heritage if I need another vehicle. Every one was great at getting me the best deal possible. I will recommend them to my family and friends. Overall, my experience was excellent. Francis S. Houston More

Great service and a willingnees to work with me as I endeavored to get the right loan. Great people and great product. Troy Oliver was particularly helpful and was of great assistance in driving this endeavored to get the right loan. Great people and great product. Troy Oliver was particularly helpful and was of great assistance in driving this process forward. Ken and Robert Lee were also excellent throughout the process. Highly recommended. More

I bought my first Jeep at this dealership because they came very highly recommended, and they lived up to the hype. After visiting the dealership, I found out that they were all that and more. Three y came very highly recommended, and they lived up to the hype. After visiting the dealership, I found out that they were all that and more. Three years later I tried visiting all the other dealerships in the area (4 others), only to end up going right back for the best deal again. More

This is the 2nd Jeep Wrangler Unlimited I have bought from Joe Perry and Heritage. I traded in my Sahara for a Rubicon. I live in Ellicott City but I come to Heritage for the great and friendly service. from Joe Perry and Heritage. I traded in my Sahara for a Rubicon. I live in Ellicott City but I come to Heritage for the great and friendly service. Joe has gotten me a great deal both times and Dave was very quick getting me through the financing. I plan on keeping my new Rubicon forever, but if I ever get a new Jeep again I will definitely get it from Joe at Heritage! More

Everything was great. I am one that can be an annoying customer because I ask a lot of questions and sometimes ask the same question twice for clarification, but they were very patient and nice. Great cu customer because I ask a lot of questions and sometimes ask the same question twice for clarification, but they were very patient and nice. Great customer service! I would recommend this dealership to others. More

My second purchase here....same sales person, Joe. Excellent experience. Easy car buying experience. Nice to be able to work with the same person, really made it easier! Will be back next time its Excellent experience. Easy car buying experience. Nice to be able to work with the same person, really made it easier! Will be back next time its car buying time! Will definitely make sure I see Joe! More

Had a great purchasing experience. Although the Jeep factory has been having difficulty with availability of specific Grand Cherokee models, these guys worked very hard at trying to find a vehicle that factory has been having difficulty with availability of specific Grand Cherokee models, these guys worked very hard at trying to find a vehicle that had acceptable options for me. The sales staff was helpful and generally came across as trustworthy - which is not something that I can say about a few other Chrysler dealerships that I dealt with recently. This dealership also offered me great pricing with a no-nonsense approach. Heritage Jeep gets two thumbs up!! Joe Perry also was exceptionally helpful with my purchase. And I intend to refer all of my Jeep-interested friends to him. More