Heritage Chrysler Dodge Jeep Ram Owings Mills

Friendly and courteous staff; very low pressure environment. Warren (Sales Rep) was courteous and allowed the car to sell itself. Dealership is close to home and since I wasn't doing a trade-in, environment. Warren (Sales Rep) was courteous and allowed the car to sell itself. Dealership is close to home and since I wasn't doing a trade-in, Warren followed me home driving my original vehicle to facilitate closing the transaction. Dealership filled the gas tank in the new vehicle. I've had work done at Heritage's Service Dept. numerous times and the entire service staff always treated me with respect and were very friendly. More

Warren and Dave took care of me and did not waste my time. The dealership wants your business with a no pressure no game approach. I would buy from them again. time. The dealership wants your business with a no pressure no game approach. I would buy from them again. More

I came to the dealer from a friend. The Jeep was posted on mileone.com and had a great price. When I walked in lunch had just arrived. Warren immediately put his sandwich away and began working with us. He on mileone.com and had a great price. When I walked in lunch had just arrived. Warren immediately put his sandwich away and began working with us. He immediately explained the incentives listed on line and talked us through the process. We decided to drive the Patriot and fell in love. This vehicle fit our price and needs. Thanks to Ken and Warren for a great experience. I would buy another Jeep from Heretige. More

Very good experience. Very friendly to work with. I have bought two cars at this dealership and always had a great experience. I highly reccommend them. Russell was very friendly and very helpful. bought two cars at this dealership and always had a great experience. I highly reccommend them. Russell was very friendly and very helpful. More

Mr. Perry had contacted me concerning my desire for a new vehicle and helped me to clarrify whether I really wanted a Town & Country van or a Dodge Caraven. I went to see what he had to offer and that same vehicle and helped me to clarrify whether I really wanted a Town & Country van or a Dodge Caraven. I went to see what he had to offer and that same day took possession of a new Dodge Grand Caravan. He was very helpful in having me look at what I wanted, what I needed, and what I could afford within a reasonable level. He walked me through the steps I needed to take, and was with me as I dealt with the others of the team there concerning payments and financing. All the individuals I dealt with there were very good, pleasant and professional. During the time there I had a phone call from out of state informing me of the passing of my Brother's daughter-in-law and they were very supportive of me when I informed them of the call, which was above and beyond the norm of some businesses. I know that the car business, and other businesses, is hurting during this recession and that people who make their living by selling are going all out to sell their products; yet never did I feel pressured by Mr. Perry or any of the other people I met there. All were people who I would be proud to call and introduce as my friend. More

I recieved propt, courtious sevice. I will go there for any car needs I have. The sales man and manager and business office worked a very great deal for me. any car needs I have. The sales man and manager and business office worked a very great deal for me. More

Great first car experience! Neil and Joe went out of their way to help me get the best deal possible on a brand new 2011 Jeep Liberty Jet Sport. I am from the Pittsburgh area and looked at many dealers their way to help me get the best deal possible on a brand new 2011 Jeep Liberty Jet Sport. I am from the Pittsburgh area and looked at many dealerships in both the Pittsburgh and Philadelphia area. However, I found this dealership to be first class in customer service. Joe even made a 6 hour round trip to the Pittsburgh area to deliver the car and accomodate my busy schedule at that time. Highly recommend this dealership and will definitely do future business with them. More

I was very impressed with the knowledge and friendliness of my dealer, Joe Perry. This car buying experience was by far the best that I have ever had. The car buying process went very smoothly, and I was a of my dealer, Joe Perry. This car buying experience was by far the best that I have ever had. The car buying process went very smoothly, and I was able to drive home the same night in my BRAND NEW CAR! He was extremely friendy and very knowledgeable during the entire process. I will definately recommend this dealership to all my family and friends. More

I decided to get a new car that was affordable and safe. I started out looking at the Jeep Liberty and and was almost sold on it untill I drove the Grand Cherokee. Warren and Ken were very patient as I trie I started out looking at the Jeep Liberty and and was almost sold on it untill I drove the Grand Cherokee. Warren and Ken were very patient as I tried to figure out what I wanted to do. I decided on the Grand Cherokee, which is awesome. Ken and Warren really worked with me regarding my budget and I was able to leave with my first choice truck at a price I was comftorable with. I really enjoyed my experience there and will go back! More

I bought my 2008 Jeep Liberty with the new Sky Slider Option (brand new) from Heritage. My overall experience with Heritage has ben less than satisfactory. I have noticed several issues with my Jeep, w Option (brand new) from Heritage. My overall experience with Heritage has ben less than satisfactory. I have noticed several issues with my Jeep, while still in the two-year warranty period. After multiple trips to Heritage, the issues have still not been resolved. My clock still loses time, my Sky Slider liner separates while open, etc. My Jeep is now out of the warranty time/mileage. It has been a long, hard battle and I feel like customer service is seriously lacking. Things are great if you are taking your car in for the normal service/ oil changes, but watch out if they sell you a brand new car that has problems!! More