Heritage Chrysler Dodge Jeep Ram Owings Mills

I decided to get a new car that was affordable and safe. I started out looking at the Jeep Liberty and and was almost sold on it untill I drove the Grand Cherokee. Warren and Ken were very patient as I trie I started out looking at the Jeep Liberty and and was almost sold on it untill I drove the Grand Cherokee. Warren and Ken were very patient as I tried to figure out what I wanted to do. I decided on the Grand Cherokee, which is awesome. Ken and Warren really worked with me regarding my budget and I was able to leave with my first choice truck at a price I was comftorable with. I really enjoyed my experience there and will go back! More

I bought my 2008 Jeep Liberty with the new Sky Slider Option (brand new) from Heritage. My overall experience with Heritage has ben less than satisfactory. I have noticed several issues with my Jeep, w Option (brand new) from Heritage. My overall experience with Heritage has ben less than satisfactory. I have noticed several issues with my Jeep, while still in the two-year warranty period. After multiple trips to Heritage, the issues have still not been resolved. My clock still loses time, my Sky Slider liner separates while open, etc. My Jeep is now out of the warranty time/mileage. It has been a long, hard battle and I feel like customer service is seriously lacking. Things are great if you are taking your car in for the normal service/ oil changes, but watch out if they sell you a brand new car that has problems!! More

Our salesman, Ed Still did an excellent job! He spent a lot of time with us, never rushed us and worked out a good deal. The three gentlemen that we met and dealt with for the purchase of the vehicle lot of time with us, never rushed us and worked out a good deal. The three gentlemen that we met and dealt with for the purchase of the vehicle were very personable and just a pleasure to be around. My parents are contemplating a new vehicle in the near future and I have already told them they have to go to Heritage. More

Mr Sullenger was very courteous and friendly when we met. This gentleman went beyond the job of a salesman. He told me upfront that he would look under every rock to give me the best deal on this new Chrys This gentleman went beyond the job of a salesman. He told me upfront that he would look under every rock to give me the best deal on this new Chrysler 200 and he did. I was very satisfied with my purchase and would recommend him to my friends and family who wanted to buy a new/used car. Also, it was very hot on yesterday and he offered cold refreshments and I have been in 5 dealerships in the last month and none of that was offered. Mr. Hoffman, the finance person was also friendly and courteous. I left happy and satisfied. I would give them a 10 in salesmanship, quality and courteous service. Thank you so much Mr. Sullenger. Carrie Thompson More

My experience was amazing. I basically bought my mini van over the phone, before I even saw the it. Of course, i did my research online. I had test drove at another location, but they apparently didn't want over the phone, before I even saw the it. Of course, i did my research online. I had test drove at another location, but they apparently didn't want to deal with my way of doing business. So I called Owings Mills, talked to them a few times, then decided they were the way to go! I am exdtremely happy with my new mini van, and the service at Owings Mills, was to die for...more people should conduct business this way! Thanks Warren, and Ken. Good job my friends... More

I had a very easy car buying experience with this dealership. I searched online for the car I wanted, which they happened to have. I clicked on the internet price and received numerous emails in wh dealership. I searched online for the car I wanted, which they happened to have. I clicked on the internet price and received numerous emails in which I figured out exactly what my proce would be before I got there. They honored that price, which was about $3000 less than a local dealership, gave me a reasonable amount of money for my trade-in, and we completed the sale. They were very friendly, provided me with a soda, washed and fully gassed up the new car, removed stickers from my old car, and moved all my belongings from the old car to the new car. They are also sending me a $25 gift card for taking the test drive. More

Joe is a great salesman. He busted his ass even before i came up there to get me a truck from the batimore dealership to the owings mills dealership to look at. He also turned the baltimore Dodge ram invent came up there to get me a truck from the batimore dealership to the owings mills dealership to look at. He also turned the baltimore Dodge ram inventory upside down and inside out to find not only the model truck i was looking for but down to ever last iption that i wanted. Joe goes the extra mile to make his customers happy. He even allowed my girlfriend to drive a new wrangler to another dealrship to pick up my Truck. If you are in or even around the baltimore area ( i drove 4 hours) and want a new ram goe see Joe Perry and the team at heritage mile one. It was the best car buying experience i have ever had. More

If you're gonna buy, go to heritage and ask for Joe. I was there on the last day of the month during a holiday weekend, so it was busy. Joe made the wait tolerable (thanks for the Twizzler, Joe!). Joe t was there on the last day of the month during a holiday weekend, so it was busy. Joe made the wait tolerable (thanks for the Twizzler, Joe!). Joe took the time and demo'd the vehicle before the test drive, which no other dealer did. After the sale we went back over the truck, set up my bluetooth and I was on my way. Neal answered many of my questions via email, knowing I was a great distance away. He was very helpful. Tom really showed that Heritage wanted my business. He was straight forward and earned it. Dave was very inciteful and started off by having a normal conversation, not just straight to business. Very low perssure, very informative. Definately my best experience in a business office at any dealer. I feel I got a good deal all around from the guys at Heritage. I've bought a bunch of cars, and this was probably the most painless experience I've ever had. The only issue I had was the detail job was mediocre at best. In the interest of not being at the dealer any longer, and not missing my kids baseball game, I accepted the truck as it was... It wasn't dirty, but certainly could have been cleaner. More

These people are honest in all aspects I have come all the way from Columbus OH to Maryland after I saw the car I was dreaming Dodge Charger, Joe Perry such a good guy picked me from Airport and sent me the way from Columbus OH to Maryland after I saw the car I was dreaming Dodge Charger, Joe Perry such a good guy picked me from Airport and sent me text messages before I arrived at Baltimore Airport in the same car and dropped me at train station after all the paper work was done and I am impressed about the range of the cars they have the detail explanation about the services they offer and which is the best one and why it’s the best these guys are really good and I recommend Heritage Dodge Dealers at Owings Mills to new buys More

Sales person help find vehicle for my needs, he was very flexible about scheduling a test drive. Al my options were explained very clearly and all my questions were answered. I never felt under any pressure flexible about scheduling a test drive. Al my options were explained very clearly and all my questions were answered. I never felt under any pressure.This was my 4th car bought at this dealership. More