Heritage Chrysler Dodge Jeep Ram Owings Mills

We've bought 2 cars from Heritage. For over a month, my wife was getting texts and phone calls from Joe Perry, telling her she could trade in our 2017 Pacifica for a new one. So I decided to jump in and se wife was getting texts and phone calls from Joe Perry, telling her she could trade in our 2017 Pacifica for a new one. So I decided to jump in and secretly start communication with Joe to see if I could surprise my wife for Christmas. I emailed Joe several times and left a few voice messages, Finally I had to call the dealership and leave a message saying, "Tell Joe I certainly don't have to work with a dealership an 1 1/2 hours away but you contacted us." Of course that prompted a call back and Joe proceeded to start explaining the challenges of getting something done. I interrupted him and told him to stop and said this news would have been relevant 2 days ago. Hey Joe, not every deal is an easy cookie-cutter. You bombarded us; we didn't come to you. Heritage has lost a repeat customer. More

Hat a terrible experience with the internet sales department. They gave me a price then told me that I didn't qualify for all of the rebates so I could not get the price they quoted me. This is the o department. They gave me a price then told me that I didn't qualify for all of the rebates so I could not get the price they quoted me. This is the old bate and switch. Stay away from this dealership. More

Ken was helpful understanding and persistent. He directed a beautiful first car buying experience for me. a beautiful first car buying experience for me. More

Tiffany is great. We have purchased 3 vehicles with her help. We can trust her to meet our needs. She even delivered the vehicles to our home. Excellent customer service. help. We can trust her to meet our needs. She even delivered the vehicles to our home. Excellent customer service. More

Tiffany was great! She made sure everything was so easy for me! Shandly was awesome at helping me select the vehicle style i wanted for me! Shandly was awesome at helping me select the vehicle style i wanted More

Ken is great. He took the time to go over everything with me through test driving, purchasing, and even helped my connect my phone to the new car before I left. I would happily work with him again. Thank you me through test driving, purchasing, and even helped my connect my phone to the new car before I left. I would happily work with him again. Thank you ken! More

Tiffany Inoma was great, second time I purchased a car from her. She’s honest, extremely helpful and professional. She always goes above and beyond for me. I would recommend her to anyone. from her. She’s honest, extremely helpful and professional. She always goes above and beyond for me. I would recommend her to anyone. More

Tiffany was more than helpful and made my experience easy peasy! I was originally looking at another subi over at a sister store but wires got crossed with the person I was talking to prior. When I got on th peasy! I was originally looking at another subi over at a sister store but wires got crossed with the person I was talking to prior. When I got on the phone with Tiffany she was able to put me at ease and give me other options in what I was looking for and get me in THE perfect car! She was so very patient and didn’t just sell me a car, she helped me buy a car. I would go to Heritage again if I ever needed another car (and I’m all the way in PA!) .. Thank you Tiffany & all staff that helped me along the way! More

Ken was so helpful finding the features I was looking for in my new car. Also finance department was helpful giving me a best deal. In today's market buying a new car is a challenge but I got the deal I want in my new car. Also finance department was helpful giving me a best deal. In today's market buying a new car is a challenge but I got the deal I wanted here.thank you. More

Tiffany was superior in helping with finding the right car for my daughter. Thank you! car for my daughter. Thank you! More