Heritage Chrysler Dodge Jeep Ram Owings Mills

Overall an enjoyable experience - salesman was friendly and very knowledgeable about the car - price was reasonable. I did not feel pressured to buy, although they made me an offer that certainly encourag and very knowledgeable about the car - price was reasonable. I did not feel pressured to buy, although they made me an offer that certainly encouraged me to buy now rather than wait a couple of months as I had originally planned to do. More

I am in the military stationed in Maryland and every time that I have moved in the past it has been difficult to find a dealership that is well rounded and professional. In this case, Heritage of Owings Mil that I have moved in the past it has been difficult to find a dealership that is well rounded and professional. In this case, Heritage of Owings Mills is the best dealership that I have ever dealt with. Their service department is excellent, and do fast professional work. Their sales personnel are friendly, willing, and able to work with the buyer. I have now purchased three vehicles from Joe Perry and on every occasion he has made me a deal that, I could not refuse. This is a dealership that I would and do recommend often to anyone looking to buy a new vehicle. As stated above, Professional people, Fast Service, and unreal deals makes this the best place to go when looking for a new vehicle. From the sales person (Joe Perry), his Mangers (Eric Wilson and Ken Gower), to the Business Manager (Dave Hoffman) this was one of the quickest most enjoyable car buying experiences to date. Thanks again for all of your work, More

This is the second vehicle that I have purchased through Joe Perry. I drive the distance due to his friendliness and integrity. He make purchasing a new vehicle easy and stress free. I will be returning Joe Perry. I drive the distance due to his friendliness and integrity. He make purchasing a new vehicle easy and stress free. I will be returning to Joe later this summer to purchase yet another jeep from him. Heritage was able to beat ALL online quotes that I had received from over 10 dealerships in MD. More

Joe Perry made my buying experience easy and worry free. Joe gave me the best deal possible with out having to haggle over price. Heritage was very friendly and on point with it's sales team. I would buy fr Joe gave me the best deal possible with out having to haggle over price. Heritage was very friendly and on point with it's sales team. I would buy from them again without question. More

Ed Still assisted this octogenarian through a painless and even pleasant car buying experience. He's a great asset to your company. Harold M. Hagen, M. D. and even pleasant car buying experience. He's a great asset to your company. Harold M. Hagen, M. D. More

Warren was very helpful and pleasent to work with. He made my buying experience a pleasure, I will recommend him to friends and family for their future buying needs! I purchased a 2010 Dodge Journey and made my buying experience a pleasure, I will recommend him to friends and family for their future buying needs! I purchased a 2010 Dodge Journey and I love it! More

We really cannot say enough about the Excellent, friendly, courteous service we received when we went to purchase our new 2012 Dodge Grand Caravan. Our experience was so pleasant, we would definitel friendly, courteous service we received when we went to purchase our new 2012 Dodge Grand Caravan. Our experience was so pleasant, we would definitely purchase from them again. Ed, Warren & Dave were very professional. They are very loyal to customer service. Our goal was an acceptable, low, monthly payment that wouldn't put us in a crunch & Dave pulled it off for us! If there was a 10 star rate system, they would get 10 stars! Thank you! More

I was on the verge of buying a used car across the street from the Heritage Chrysler Dodge dealership with my wife and happened to see a 2011 Chrysler 200 convertible at Heritage. We both liked the looks of from the Heritage Chrysler Dodge dealership with my wife and happened to see a 2011 Chrysler 200 convertible at Heritage. We both liked the looks of the Chrysler and so stopped in to find out more about it. The salesman (I don't recall his name) told us that they had one 2011 convertible left and that we could buy it for “the mid 20's. We were stunned to say the least. We had been looking at used cars, but a new convertible for the mid 20's seemed too good to be true. I told him that I had a very strong price sensitivity and had to keep the monthly payment in the $325-$350 range. He said that not only did they have this last 2011 aggressively priced, but they could provide us with 0 percent financing for 72 months which put us right in our payment range. Again, we were very pleasantly surprised at our good fortune. Then, after taking the test drive, we were hooked. I told the salesman to get us a specific price – I was ready. That is when the stereotypical car dealership two-step kicked in. The salesman went to “talk with his manager”. A few minutes later, I noticed that my salesman, his manager and 2-3 other staffers had crowded into the manager’s office. I should have known that was a bad sign. Meanwhile, my wife and I continued to look the car over and fall more and more in love with it. Quite some time later, the salesman called me back into his office and slid a piece of paper across the desk with the monthly payment: $444! The trap was tripped. He explained that well, gosh, all the discounts they had proposed to get me to the ‘mid 20’ price range could not be coupled with the 0 percent 72 month financing. If we wanted the 0 percent financing, the car would cost us ~$31,000 – not the mid $20’s that he had promised repeatedly from the moment we walked in the door. Talk about bait and switch. We left as quickly as our old car would take us, my wife literally in tears and me wishing that all car salesmen were slow roasting in that place down under. (Not Australia). If there was ever a need to justify keeping your old car rather than risking trust on a new car salesman, my Heritage experience was it. Buyers. Beware. More

I thought the process of making a purchase was great, but, when it came to putting the final touches on the paper work, I have to tell you, I almost said forget it.The reason I say this is because, at th but, when it came to putting the final touches on the paper work, I have to tell you, I almost said forget it.The reason I say this is because, at the last minute, the bank/dealer wanted 4 months worth of bank statements. I think this is something that can be , either omitted/optional, when you have W2's,check stubs,and you have verified my employment/salary. It looked really bad when your customer is on your company computer trying to print out personal documents. If these documents, were really needed, I think that should have been clearly stated when i asked, "do I need to bring any paper work or any other documents when I come to the dealership", and the answer was (without delay), NO. If more training is required, then let's do that, when a new salesman/person is in a situation like this, I think some "senior" person should help him or her out, and not allow them to flounder as they did. More