Heritage Chrysler Dodge Jeep Ram Owings Mills

I was on the verge of buying a used car across the street from the Heritage Chrysler Dodge dealership with my wife and happened to see a 2011 Chrysler 200 convertible at Heritage. We both liked the looks of from the Heritage Chrysler Dodge dealership with my wife and happened to see a 2011 Chrysler 200 convertible at Heritage. We both liked the looks of the Chrysler and so stopped in to find out more about it. The salesman (I don't recall his name) told us that they had one 2011 convertible left and that we could buy it for “the mid 20's. We were stunned to say the least. We had been looking at used cars, but a new convertible for the mid 20's seemed too good to be true. I told him that I had a very strong price sensitivity and had to keep the monthly payment in the $325-$350 range. He said that not only did they have this last 2011 aggressively priced, but they could provide us with 0 percent financing for 72 months which put us right in our payment range. Again, we were very pleasantly surprised at our good fortune. Then, after taking the test drive, we were hooked. I told the salesman to get us a specific price – I was ready. That is when the stereotypical car dealership two-step kicked in. The salesman went to “talk with his manager”. A few minutes later, I noticed that my salesman, his manager and 2-3 other staffers had crowded into the manager’s office. I should have known that was a bad sign. Meanwhile, my wife and I continued to look the car over and fall more and more in love with it. Quite some time later, the salesman called me back into his office and slid a piece of paper across the desk with the monthly payment: $444! The trap was tripped. He explained that well, gosh, all the discounts they had proposed to get me to the ‘mid 20’ price range could not be coupled with the 0 percent 72 month financing. If we wanted the 0 percent financing, the car would cost us ~$31,000 – not the mid $20’s that he had promised repeatedly from the moment we walked in the door. Talk about bait and switch. We left as quickly as our old car would take us, my wife literally in tears and me wishing that all car salesmen were slow roasting in that place down under. (Not Australia). If there was ever a need to justify keeping your old car rather than risking trust on a new car salesman, my Heritage experience was it. Buyers. Beware. More

I thought the process of making a purchase was great, but, when it came to putting the final touches on the paper work, I have to tell you, I almost said forget it.The reason I say this is because, at th but, when it came to putting the final touches on the paper work, I have to tell you, I almost said forget it.The reason I say this is because, at the last minute, the bank/dealer wanted 4 months worth of bank statements. I think this is something that can be , either omitted/optional, when you have W2's,check stubs,and you have verified my employment/salary. It looked really bad when your customer is on your company computer trying to print out personal documents. If these documents, were really needed, I think that should have been clearly stated when i asked, "do I need to bring any paper work or any other documents when I come to the dealership", and the answer was (without delay), NO. If more training is required, then let's do that, when a new salesman/person is in a situation like this, I think some "senior" person should help him or her out, and not allow them to flounder as they did. More

Looking for a new truck and saw truck on internet for good price at Heritage.Live over a hour away so i went to local dealer by my house to see if they would match the price that Heritage had but they wo good price at Heritage.Live over a hour away so i went to local dealer by my house to see if they would match the price that Heritage had but they would not, actualy said price at Heritage was wrong, but they were wrong and now i have a new truck thanks to Joe Perry and Heritage. More

Joe and Neal were very helpful in the purchase of our new Jeep. Personable, easy to talk to, and fair when it came to handling our trade and pricing the car. They were really quick to get back to me and ac Jeep. Personable, easy to talk to, and fair when it came to handling our trade and pricing the car. They were really quick to get back to me and actually returned my calls, unlike the other dealerships I requested quotes from. Definitely send them an email if you're interested in a car! More

I looked all over for a truck at the right price. The ram was the best truck, heritage was the best price, and Joe Perry was the best salesman. He found it at a different dealership and got it for us. Joe wa was the best truck, heritage was the best price, and Joe Perry was the best salesman. He found it at a different dealership and got it for us. Joe was great. More

Working with Heritage was an excellent experience. I'd highly recommend both Heritage and Joe Perry! Mr. Perry was very professional, extremely courteous and responsive. Honestly one of the most professi highly recommend both Heritage and Joe Perry! Mr. Perry was very professional, extremely courteous and responsive. Honestly one of the most professional car purchasing experiences I've ever had! More

I visited Heritage Jeep after looking at a few used vehicles on their website. From the minute I stepped into the dealership, I was greeted by friendly faces and felt right at home. Chris Parker worked vehicles on their website. From the minute I stepped into the dealership, I was greeted by friendly faces and felt right at home. Chris Parker worked with me and had already pulled up the vehicle I was interested in.From that point, my car was appraised and I met a few other staff members. Robert (sales manager), Dave (financing), Eric (appraised my car)- were so great to me. My credit situation was a little tricky, but that didn't change a thing (as is sometimes does at other dealerships.) I was treated like a friend and everyone at the dealership worked together to overcome my credit issue. When they called me the next morning to let me know that I had been approved for a loan and could pick up my new car, I was ecstatic! This was truly a great experience and I will never go anywhere else to purchase again. I know I've said thank you about a hundred times, but thank you again for making this experience such a great one!!! Looking forward to doing business with you for many years to come! More

Purchased a 2012 New Jeep GC Overland 12/12/2011. All Purchased a 2012 New Jeep GC Overland 12/12/2011. All the folks at Heritage Jeep Owings Mills were nice... Robert Our salesman Jay Aristidou was Purchased a 2012 New Jeep GC Overland 12/12/2011. All the folks at Heritage Jeep Owings Mills were nice... Robert Our salesman Jay Aristidou was most helpful taking all the time needed to explain the features of our Jeep GC Overland. He even worked out a couple minor problem areas quickly and to our satisfaction having to do with registering the car title in my wife's name only. The deal we got was as advertised on the internet. No bait and switch here. I just wanted to take a little time this morning so voice my appreciation and to give a special internet THANK YOU TO JAY! More

This is the 3rd vehicle my wife and I have purchased from Heritage ( 2 New and 1 Used). I have always felt comfortable with your business and would recommend you to others. I would like to give Chris Taylor( Heritage ( 2 New and 1 Used). I have always felt comfortable with your business and would recommend you to others. I would like to give Chris Taylor( our Salesman) a pat on the back as he is honest and trustworthy, an asset to your firm,which in my opinion a rarity with car dealerships today. Justin was also very good to work with as he was fast and not pushy. More