Heritage Chrysler Dodge Jeep Ram Owings Mills

Justin helped me greatly with the purchase through a online Jeep forum. Even though he is over 8 hours away and I am not buying from his dealership. I posted a few questions on the forum and he replied online Jeep forum. Even though he is over 8 hours away and I am not buying from his dealership. I posted a few questions on the forum and he replied with answers no one else could/would answer. He even did a search for a Jeep in his area just to see if one was available. Even after he DID find one and I told him I could not travel that far for it he still said to contact him for any info I may need in the future. I wish I did live closer More

I visited many Jeep dealers when looking for my new Wrangler Unlimited. Joe Perry at Herritage Jeep in Owings Mills was the first dealer rep who could answer all of my questions. He knows his stuff a Wrangler Unlimited. Joe Perry at Herritage Jeep in Owings Mills was the first dealer rep who could answer all of my questions. He knows his stuff and was great to work with. Joe also sold the vehicle to me at a price the competition couldn't/wouldn't meet. Great experience all around. More

We were getting ready to have a baby, so we decided we wanted to get a new Jeep. We initially went to another, closer, Jeep dealer, but after talking with them, we knew we had to go back to Joe Perry at wanted to get a new Jeep. We initially went to another, closer, Jeep dealer, but after talking with them, we knew we had to go back to Joe Perry at Heritage Chrysler Dodge Jeep of Owings Mills. This is now the fifth car we have bought from Joe, and there is NOBODY else we would buy a car from. His professionalism is the gold standard of the car buying experience. He never puts on a "hard sale" and he had the answer to each of our questions; Joe even called up and congratulated us when we had our baby. Joe went the extra mile in helping us come up with our perfect vehicle. working with him was a completely positive experience and I woulod not hesitate to recommend him to any one of my family members or friends if they were in the market for a new vehicle. An excellent salesman; we will return and buy another vehicle from Joe. More

The sales people were very friendly and knowledgeable. They definitely wanted my business and it showed. You can tell that the staff were overall nice people even though I didn't know them beyond them tr They definitely wanted my business and it showed. You can tell that the staff were overall nice people even though I didn't know them beyond them trying to sell me a vehicle. More

My wife and I were in the market for a newer minivan. I saw a few I liked at this dealer so I put in an online request. Within a day I received a call from Chris and our story began. I told him how we kn saw a few I liked at this dealer so I put in an online request. Within a day I received a call from Chris and our story began. I told him how we knew we would have rollover on a trade in and we would also have outside financing so it was all about the final vehicle cost. We were optimistic at first, but that quickly went away. Chris made every effort to find one with everything we were looking for and we did alot over the phone because we knew the day we came in we would be on a very tight schedule. Chris even texted me some pictures of options to make sure it's what we wanted. We narrowed it down to three possibilities and made an appointment to come in. The greet was great and we got right to work. We quickly eliminated one of the choices and the last two came down to color preference. Once we test drove it, we knew we wanted it and it was time to talk some numbers. Within 20 minutes, we reached our target and moved onto paperwork. We got to talk to Chris for awhile and he is a great person and we are extremely satisfied that we got to work with him. We were offered coffee and snacks and even let us plug our cell phones in so we could charge them! The paperwork went very smooth and they detailed the van to include a full tank of gas! All in all, we were out of there in less than 3 hours with our new van. Highly recommended by us!! Thanks again! More

The whole buying process was pleasant without any pressure.We knew what we wanted and got a great price.The paperwork process went smoothly and Justin in finance was great.Our salesperosn Tim was als pressure.We knew what we wanted and got a great price.The paperwork process went smoothly and Justin in finance was great.Our salesperosn Tim was also very personable and easy to work with. We are very happy with our purchase. More

Our purchase financing was initiated online and we recieved a quick call from Chris. He confirmed what we were looking for and set up everything. We later spoke with Mr. Hoffman to work out our fina recieved a quick call from Chris. He confirmed what we were looking for and set up everything. We later spoke with Mr. Hoffman to work out our financing and he was able to get us EXACTLY what we wanted. We visited the dealership to complete the purchase which was done in a timely manner and we were on our way. What a great dealership to do business with! More

Joe was great to work with. He was very professional, friendly and fast. He was able to get us the car and deal we wanted. This is our third purchase from Heritage and we would reccomend them to anyone friendly and fast. He was able to get us the car and deal we wanted. This is our third purchase from Heritage and we would reccomend them to anyone. More

By far the best car buying experience I've ever had. Great staff, really helpful, caring and thoughtful. I live in Connecticut but bought my car here -- they were absolutely fantastic to deal with. It Great staff, really helpful, caring and thoughtful. I live in Connecticut but bought my car here -- they were absolutely fantastic to deal with. It was well worth the distance to buy from Heritage. More

On St Patty's day, my wife and I decided to stop in to Heritage Jeep to look at a new Grand Cherokee. We had been car shopping all week and walked in with the intention of simply looking and getting some Heritage Jeep to look at a new Grand Cherokee. We had been car shopping all week and walked in with the intention of simply looking and getting some numbers; had no intention of buying a car the same day. We were immediatley greeted at the door by a sales manager (Eric), and directed towards a sales representative. We explained what we were looking for and from that moment I knew we were in the right place. We first said we wanted to see a grand cherokee limited. Chris then asked what features we wanted which we told him. He then explained to us that we can get the same feautures on a laredo "X" and save us a couple thousand dollars. He had my trust (and business) from that point for being so honest and up front; that is an outstanding customer service quality. They had one on the lot that had everything my wife wanted so she test drove it and fell in love. Chris was very thorough and knowledgable about the car and its features, going over every little detail to make sure we understood how it all worked. He answered all of our questions promptly, efficiently, and truthfully; never once did I get the impression that he or anyone else at Heritage was trying to sucker is in to something. Now it was time to discuss the numbers! We had looked at 4 other cars this past week and had her trade in car appraised 4 times, each time the amount came in much lower then what we wanted. Chris asked what I needed to get on my trade in to make a deal so I told him. He then promised they would match that. Well he didn't keep his promise, he surpassed his promise. The other dealers came in $2600 below the payoff for her car, Heritage came in $600 below the payoff!! He then broke down the price of the car with all the amazing rebates, plus our down payment and came back with a monthly payment for us. He saw we were still a little hesitant because the number was a little higher then what we wanted to spend. He called the finance manager over who asked what ballpark we wanted to be in. I told him, and again he promised he would get us there. Once again he didn't keep his promise, he surpassed it! Came in almost $50 below where I told him I wanted to be. With all the numbers the showed and the fact my wife loved the car, and customer service was the best I had ever seen how could we say no. So we walked out of that dealer driving a brand new 2012 Jeep Grand Cherokee Laredo "X" fully loaded for less money then what we had budgeted for! If that doesn't entice you to shop heritage then I don't know what will! More