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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,502 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,502 reviews
July 26, 2014
New Jeep Grand Cherokee Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was as able to take care of almost everything over the phone before arriving. In the end Joe and Ken Gower put me in a 2014 Jeep Grand Cherokee Limited with a lower payment and no money down! Second Jeep from this dealer, they are always great! More
by cparker31
Employees Worked With
Joe Perry, Ken Gower
June 11, 2014
Worst Car Buying Experience of My Life My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in knowing the major features and technical specifications of the vehicles on the lot. Furthermore, I was treated like a second-class citizen when I returned Heritage to have them rectify a problem where they informed me a 2013 Dodge Durango could tow up to 6,200 lbs with an after-market hitch when in reality it can only tow 3,500 lbs. Let me explain. In September 2013, USAA’s car buying service via True Cars referred me to Heritage because of my interest in the 2013 Dodge Durango. With 25 Durangos on Heritage’s lot, I was thrilled at the selection and informed the sales rep my #1 priority is that the Durango must tow my camper, which weighs 4,000 lbs. Unfortunately, what I thought was a great deal turned into a nightmare when I discovered that the sales rep was either incompetent or simply lied to me about how much a V6 3.5 L (without a factory tow package) could haul. Since I bought the vehicle in September, the camping season was over for my family so I did not bother with immediately installing an after-market hitch. When I went to install an after-market tow package last week, U-Haul, not Heritage told me that I would not be able to haul my camper. When I called the sales rep back in June 2014 to inform him of this problem, he was still still confused about the towing weight of a Durango and had to go to the service department to confirm what I had already found out through a conversation with the same service folks minutes before. I wish he would have done that in September 2013. At this point, the sales rep simply told me to come by the dealership at 11:00 am on Saturday 07 June 2014 so that we could “work this out”. When I arrived at the appointed time, I was appalled when this sales rep informed me that he could not meet with me because another long-standing loyal customer had unexpectedly come by and he had to meet with him instead. Very unprofessional in my opinion. I was then pawned off to another sales rep, who knew nothing about my situation and who was also incompetent. For example, when I asked him to remove the cover to the hitch on the back of the 2014 Durango, he stated he did not know how to do that. To figure it out, I ended up getting on the ground and figured it out for myself. Clearly, the sales reps at Heritage do not know the major features of all the vehicles on the lot and it appears they are all in the business of just selling a car with little attention to the needs of the customer. Then, things continued to go down hill when my sales rep informed me he had another appointment, which left me floating around the dealership wondering what the heck is going on. At this point, I would have thought the sales manager would have come out to help and offer an apology about my situation and the failure of his sales reps. This did not happen and I can only speculate the sales manager was either afraid to confront me or just didn’t care. Next, I was shocked when Heritage presented me with only one vehicle with a tow package to choose from. I had previously purchased a Durango Crew and was now being presented with a 2014 Citadel, which cost $10k more. As a military service member, I am on a tight budget and to have a singular option that is $10k more than my original purchase can be construed as a shady business practice. Furthermore, I drove from out-of-state and would have never driven 3 hours to Hertiage from PA knowing I had only one vehicle to choose from. I guess “working it out” means “take it or leave it”. We then proceeded into haggling over price, the value of my trade in, etc. Very frustrating for a repeat customer. In the end, I felt like I had no other option because my family needs to tow the camper this weekend for Father’s day. However, if I had to do it over, I would have never gone to Heritage. And then, you would not believe what happened in the end. As I was driving off the lot and am down the road, the gas light comes on. Can you believe I was sold a vehicle with an empty gas tank? I admit, this is all my fault. I take blame for going to Heritage and for trusting their sales rep. Shame on me. Also shame on me for not immediately reading every word of the manual on the Durango’s towing capacity. Finally, shame on me for not doing better research before hand on the towing capacity of the Durango. However, I will also say thought shame on Heritage for not properly training their sales reps and for telling me the Durango I bought will haul up to 6,200 lbs. Finally, shame on Heritage for treating a repeat customer like a second-class citizen. Although my criticisms above are scathing, I have taken time to offer a plethora of recommendations to the leadership at Heritage even talking to the owner about how to avoid these problems in the future. All the leaders, except the General Manager, Phil Stillman, were happy to take time out of their busy schedule and listen to my concerns. Whether my recommendations for improvement will be considered and/or implemented is unknown. In the end, what I can say is buyer beware of Heritage. More
by jam33
Employees Worked With
Joe Perry
February 27, 2013
The salesperson we worked with, Danielle Dahrouj, was very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! More
by nrathell
Employees Worked With
Danielle Dahrouj
December 18, 2012
A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Jou my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places. A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought. More
by njbroug
Employees Worked With
Ed Still
October 25, 2012
Poor reliability. You have to fight with the Miles One Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like cr Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like crazy. When we first got it, we were replacing brakes and rotors every 20k miles. The vehicle has had 4 recalls. The wiring inside the doors literally fell apart. It has had emissions problems, and assorted other problems. Scott, the service rep we dealt with was pleasant and professional, but problems never get resolved on the first service trip, if at all. More
by dougangell
Employees Worked With
Scott in Service
September 21, 2012
I went it to purchase a new jeep grand cherokee and trade in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought in my existing car. On my first visit, I was given a price on the car and told to come back with my trade so that can be evaluated. When I brought the trade in, I was told they would give me a certain price for my trade. The next day, the price of the new jeep i was looking at went up by over $2,000.00 due to an "error" on their part. I was very upset by this and spoke to Shawn Ritter who apologized and said he would make sure he rectified the situation. He asked me to bring my car in so we could talk. When I drove up there and met with him, he assured me that the price for my trade would remain the same and he would work on getting the price of the new car down. After not hearing from him for over a day, Ken the manager called me and said they were offering me $4,000 less for my trade in and that they had never made an offer. This was a blatant lie. Not only have they now changed the price of the car, they have also changed the value of the trade in. Don't waste your time with this dealer. They say what they think you want to hear, then change the numbers. They claim to have the lowest prices, which I am quickly finding out is not the case. Dont trust what they have to say and get everything in writing. More
by go247
Employees Worked With
Joe Perry, Shawn Ritter, Ken
July 31, 2012
I made a previous car purchase and the deal turned into my worst nightmare. I had not bought a car in 18 yrs. I was targeted and taken totally advantage of. I know how the world works and I still messed up my worst nightmare. I had not bought a car in 18 yrs. I was targeted and taken totally advantage of. I know how the world works and I still messed up. Heritage jeep and Maurice Smith heopled me to turn my mistake into a positive purchase. I have learned a lot and gone through lot for this car purchase. I have paid most high price of bad judgement to obtain vehicle. Thank you Mr smith for turning it around for me.Your professionalism and courtesy made it possible for me to retain some dignity as a consumer. I assure you, if i decide to finally get the Jeep Cherokee you will be the first salesperson I see. Thanks again for you assistance. Now I can sleep at night even though I may have to give up food to pay for the car. (smile) More
by Marlene Snowden
Employees Worked With
Maurice Smith
July 31, 2012
I just graduated from college in May 2012. My car at the time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate time was 15 years old and had 268,000+ miles on it. Although I could have milked it for longer, I am moving 700 miles away to Nashville for graduate school, and needed a reliable car that I could depend on. Joe Perry, as well as the management team, worked with me for over 5 hours to ensure the best possible deal. I have an extremely tight budget, being a graduate student, and at first wasn't going to be able to afford the monthly payment offered. Joe worked tirelessly to find every rebate and discount possible, and at the end of the day, I was able to drive away with a 2012 Chrysler 200 Touring that had a total of 20, yes, twenty, total miles on it with a monthly payment I will be able to manage. I do not know if I will ever have a car buying experience where I felt that the sales team was doing everything they could to HELP me get into a car at all costs, even if it wasn't what they were looking for at first. I thank Joe, and the management team for a great first car buying experience. More
by CollegeGrad2012
Employees Worked With
Joe Perry
July 22, 2012
Everyone worked seamlessly as a professional team from initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly wha initial contact, through the sale and follow - up. The entire transaction was executed to my complete satisfaction: The used vehicle is exactly what I was seeking, the price was right, the condition of the vehicle is as promised, the extended warranty and after - sale follow up excellent. More
by JSK814
Employees Worked With
Fred, George, Mike
July 09, 2012
The entire process was the most painless I've ever had. Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and ove Fair price, good #'s and they got me EXACTLY what I wanted, not what they wanted to push on me. I can't say enough how respectful of my time and overall they were. Very first class dealership. More
by regassert6
Employees Worked With
Shawn
