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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,507 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,507 reviews
March 23, 2015
Will not reccomend this dealer to anyone. It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by th It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts? I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear. More
by Overland
Employees Worked With
Brent Ivie
February 18, 2015
New Car, repeat customer We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our oth We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our others there for routine servicing. The staff in all departments are totally customer service oriented and make you feel like family. We never felt pressured to buy and are completely satisfied with the terms of our purchases. Thank you Danielle for going out of your way to get my new car delivered to me the same day. I would definitely shop there again and recommend my friends do the same :) More
by kyospe
Employees Worked With
Danielle Gmernicki, awesome salesperson!!!
December 20, 2014
"Mike and Mike and Tony Hart" The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide quality service to their customers. I recently purchased a 2015 Chrysler 200 from them and the amazing level of service that I received did not, in any way, compare to the actual car. They were AMAZING, even after finding out that I had some minor credit issues, they still took the time to make sure that all of needs were taken care of as well as making sure that all of the features that I were looking for in a new car were offered. There are no words for how special they made me feel as a customer and I will never forget it. I wish I could have purchased 100 cars from them just so I could continue to receive the level of service that I did on 12/17/2014. This was the BEST experience I have ever had, whereas before, I had always dread going to dealerships because they were hype you up, only to let you down but Heritage Chrysler of Owings Mills did not do this. They were courteous, listened to my needs as a customer and were AMAZING. I cannot stress how awesome of an experience this was!! RUN, don't WALK to Heritage Chrysler in Owings Mills to purchase your car because I guarantee, you wont regret it!! Review from Paula Cates. 12/20/2014 More
by pcatesbird
Employees Worked With
Mike Phlelps, Tony Hart, and Mike and Mike., Mike Firestein
November 21, 2014
Donna rocks!!! My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me I would get to to the interview on time. Donna rushed to get me a rental and I made it to the interview at 3:25pm!! Donna made my concerns her priority and worked effectively to ensure I would not be late. In addition, she made my worries go away on an already stressful day. Thank you Donna for all you did. In addition, when I picked up my vehicle she made sure all updates were made on the vehicle. Donna's excellent customer service and ability to empathize with my situation was more than I could of asked for in this type of situation. Thank you once again PS Donna said I would get the job and I did!!! More
by Vmyoung2009
Employees Worked With
Donna in service
November 18, 2014
Great Buy Great customer service!! I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ More
by susan.protzman
Employees Worked With
Micheal Adelman
July 26, 2014
New Jeep Grand Cherokee Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was Was thinking about trading in my 2012 Jeep Grand Cherokee Limited for a new one. Called up Joe Perry to let him know what I was interested in, and was as able to take care of almost everything over the phone before arriving. In the end Joe and Ken Gower put me in a 2014 Jeep Grand Cherokee Limited with a lower payment and no money down! Second Jeep from this dealer, they are always great! More
by cparker31
Employees Worked With
Joe Perry, Ken Gower
June 11, 2014
Worst Car Buying Experience of My Life My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in My recent experience at Heritage was very disappointing and I would not recommend this dealership to anyone because the sales rep are not competent in knowing the major features and technical specifications of the vehicles on the lot. Furthermore, I was treated like a second-class citizen when I returned Heritage to have them rectify a problem where they informed me a 2013 Dodge Durango could tow up to 6,200 lbs with an after-market hitch when in reality it can only tow 3,500 lbs. Let me explain. In September 2013, USAA’s car buying service via True Cars referred me to Heritage because of my interest in the 2013 Dodge Durango. With 25 Durangos on Heritage’s lot, I was thrilled at the selection and informed the sales rep my #1 priority is that the Durango must tow my camper, which weighs 4,000 lbs. Unfortunately, what I thought was a great deal turned into a nightmare when I discovered that the sales rep was either incompetent or simply lied to me about how much a V6 3.5 L (without a factory tow package) could haul. Since I bought the vehicle in September, the camping season was over for my family so I did not bother with immediately installing an after-market hitch. When I went to install an after-market tow package last week, U-Haul, not Heritage told me that I would not be able to haul my camper. When I called the sales rep back in June 2014 to inform him of this problem, he was still still confused about the towing weight of a Durango and had to go to the service department to confirm what I had already found out through a conversation with the same service folks minutes before. I wish he would have done that in September 2013. At this point, the sales rep simply told me to come by the dealership at 11:00 am on Saturday 07 June 2014 so that we could “work this out”. When I arrived at the appointed time, I was appalled when this sales rep informed me that he could not meet with me because another long-standing loyal customer had unexpectedly come by and he had to meet with him instead. Very unprofessional in my opinion. I was then pawned off to another sales rep, who knew nothing about my situation and who was also incompetent. For example, when I asked him to remove the cover to the hitch on the back of the 2014 Durango, he stated he did not know how to do that. To figure it out, I ended up getting on the ground and figured it out for myself. Clearly, the sales reps at Heritage do not know the major features of all the vehicles on the lot and it appears they are all in the business of just selling a car with little attention to the needs of the customer. Then, things continued to go down hill when my sales rep informed me he had another appointment, which left me floating around the dealership wondering what the heck is going on. At this point, I would have thought the sales manager would have come out to help and offer an apology about my situation and the failure of his sales reps. This did not happen and I can only speculate the sales manager was either afraid to confront me or just didn’t care. Next, I was shocked when Heritage presented me with only one vehicle with a tow package to choose from. I had previously purchased a Durango Crew and was now being presented with a 2014 Citadel, which cost $10k more. As a military service member, I am on a tight budget and to have a singular option that is $10k more than my original purchase can be construed as a shady business practice. Furthermore, I drove from out-of-state and would have never driven 3 hours to Hertiage from PA knowing I had only one vehicle to choose from. I guess “working it out” means “take it or leave it”. We then proceeded into haggling over price, the value of my trade in, etc. Very frustrating for a repeat customer. In the end, I felt like I had no other option because my family needs to tow the camper this weekend for Father’s day. However, if I had to do it over, I would have never gone to Heritage. And then, you would not believe what happened in the end. As I was driving off the lot and am down the road, the gas light comes on. Can you believe I was sold a vehicle with an empty gas tank? I admit, this is all my fault. I take blame for going to Heritage and for trusting their sales rep. Shame on me. Also shame on me for not immediately reading every word of the manual on the Durango’s towing capacity. Finally, shame on me for not doing better research before hand on the towing capacity of the Durango. However, I will also say thought shame on Heritage for not properly training their sales reps and for telling me the Durango I bought will haul up to 6,200 lbs. Finally, shame on Heritage for treating a repeat customer like a second-class citizen. Although my criticisms above are scathing, I have taken time to offer a plethora of recommendations to the leadership at Heritage even talking to the owner about how to avoid these problems in the future. All the leaders, except the General Manager, Phil Stillman, were happy to take time out of their busy schedule and listen to my concerns. Whether my recommendations for improvement will be considered and/or implemented is unknown. In the end, what I can say is buyer beware of Heritage. More
by jam33
Employees Worked With
Joe Perry
February 27, 2013
The salesperson we worked with, Danielle Dahrouj, was very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! very pleasant, knowledgeable and helpful. We will be sure to recommend her to friends and family! Great Service! More
by nrathell
Employees Worked With
Danielle Dahrouj
December 18, 2012
A week and a half ago, I fell asleep on 495 and wrecked my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Jou my beautiful 2010 Dodge Journey. The car was a total loss, and I began the arduous process of finding another vehicle. As I was looking at used Journeys, I noticed that the difference in cost between new and used was not as great as I would have thought. Yesterday, as I was leaving the salvage yard from picking up my plates, Ed called me and told me that he could match the target price that I had been quoted from USAA's auto circle. So, I dropped everything, broke two appointments with other dealerships who had quoted higher prices, and drove over an hour to Heritage. When I got there, I was ready to tell Ed to shove it, to be honest, because when I was almost there he called and said that they checked inventory, and they didn't have any of the model I'd been quoted in stock, but could get one if I really wanted it. However, after sitting down and taking to Ed, I realized that the AVP Journey was NOT the car I wanted, as it did not contain many of the features I had become accustomed too with my 2010 (which was an SXT with about half of the R/T features from that year's model). In the end, I got a 2013 SXT with 34 miles on it for about $2000 more than Carmax wanted for a 2009 with 35K. What's more, while my payment went up a little bit from my 2010, my insurance premium actually went down, so it was a wash in the end. So now I'm driving a way nicer car, for the same cost I was paying for my older model, and the gas mileage is better. Many thanks to Ed for taking the time to walk me through the differences between the two models, answering all my questions, and allowing me the space I need to analyze the decision myself and letting me come to my own conclusions. While I came in "hot," I stayed and ultimately bought because I didn't feel pressured or scammed like I did at some other places. A side comment not specific to Heritage, but I do feel that Maryland should require advertisements to contain the sticker price with a list of all available incentives. Heritage was much better about it than some places. I went to one dealership where their advertised price contained all possible incentives, despite that fact that some of the incentives were mutually exclusive. But this is more of a comment on the industry, not the dealership. I personally would respect a dealership that had the stones to say "Here's the price, and a list of incentives you may qualify for," as it would buck the going trend, and allow customers to walk in with a more accurate picture. Just food for thought. More
by njbroug
Employees Worked With
Ed Still
October 25, 2012
Poor reliability. You have to fight with the Miles One Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like cr Warranty people to approve service. Once service is completed, the same problems exist. I will never buy another Chrystler. Oil disappears like crazy. When we first got it, we were replacing brakes and rotors every 20k miles. The vehicle has had 4 recalls. The wiring inside the doors literally fell apart. It has had emissions problems, and assorted other problems. Scott, the service rep we dealt with was pleasant and professional, but problems never get resolved on the first service trip, if at all. More
by dougangell
Employees Worked With
Scott in Service
