Heritage Chrysler Dodge Jeep Ram Owings Mills

Read your fine print on warranty I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic. More

Every one is awesome I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony a I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony and they were all so friendly and professional and just all around awesome, thanks again guys! More

LIARS Please people DO NOT buy from these people. They are liars. Make deal on the phone then reneg on that deal.Say they will give you a gas card to come t Please people DO NOT buy from these people. They are liars. Make deal on the phone then reneg on that deal.Say they will give you a gas card to come there. nope never received that either. Then they play games with the financing tell you your credit is not good when I knew before I went it was very good.Hope they go out of business. More

very happy customers Fast, Fun friendly professional... that's what buying a car should and IS at heritage chrysler jeep dodge RAM!! when buying a new car here ask for chr Fast, Fun friendly professional... that's what buying a car should and IS at heritage chrysler jeep dodge RAM!! when buying a new car here ask for chris burnette.. very nice salesman..made our time there memorable..very respectful and pleasant to work with. I'll be back for my next car soon! More

Great Experience buying our New Grand Cherokee Heritage Chrysler in Owings Mills is amazing. The whole staff went well out of their way to get me in the car of my dreams! Heritage Chrysler in Owings Mills is amazing. The whole staff went well out of their way to get me in the car of my dreams! More

Classic Bait & Switch-Disappointed, Humilated & Frustrated I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and sever I found a vehicle online through my credit union buying service. I was emailed a buying certificate and within an hour received a phone call and several emails from the dealership inviting me to come in for a test drive. I replied to the phone call and emails indicating that I would be there at 3:00 pm the next day. I thought it was odd that I did not receive any confirmation by phone or email that 3:00 pm was OK but my wife and I went as promised. When we arrived and introduced ourselves to the salesman who had called, he didn't remember us and said he was off yesterday. Huh? I gave him my pricing certificate and as we sat at his desk he struggled to find the vehicle in the computer and then told us it was sold YESTERDAY afternoon. After apologizing, the salesman and his manager said they wanted to make it up to us. They proceeded to offer us a vehicle with 22,000 more miles at a higher price but stressed that it was a much better warranty. They were selling us an extended warranty on a vehicle we did not want. Then they tried to sell us a new car with no miles and for more money, of course. What an insult to our intelligence.This was a classic case of bait & switch. It was disappointing, humiliating and frustrating. Beware of this dealership and their deceptive sales practices!! More

Top notch customer service The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to deliver The customer service at Heritage Jeep CDJ in Owings Mills was superb. Justin Sellman was courteous, responsive, professional and committed to delivering top-notch customer service. More

worst customer service We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he to We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he told me in the waiting room in front of other people that he could not help me because my credit wasn't great. He insulted my Co signer in front of these people as well and I walked out of there feeling awful. The manager Kenny couldn't have been more pleasant and apologized on his behalf. I have bought at least 7 or 8 cars from this dealer but I can honestly say I won't be back. More

It was terrible!! The worst experience I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the pri I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ... More

Great service at heritage I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. More