Heritage Chrysler Dodge Jeep Ram Owings Mills

worst customer service We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he to We have bought multiple cars from this dealership from Joe Perry and I was absolutely disgusted at the way he treated me when I walked in today. he told me in the waiting room in front of other people that he could not help me because my credit wasn't great. He insulted my Co signer in front of these people as well and I walked out of there feeling awful. The manager Kenny couldn't have been more pleasant and apologized on his behalf. I have bought at least 7 or 8 cars from this dealer but I can honestly say I won't be back. More

It was terrible!! The worst experience I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the pri I had the worst experience with dealrships ever here. We come to agreement on a price over the phone, and I called at least 3 times to confirm the price, then I went there and after spending 60 $ to go there and spending 5 hours until 11:30 PM for paperwork there, when we were gonna sign the contract, they told that the price is 5000$ more. The even worse part was that, when I was talking to salesperson alone, he accepted that he offered 5000$ less (i really don't know why) but when the sales manger came back, he denied what he said only 2 minutes ago. I had headache all the night ... More

Great service at heritage I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. I had great service from Justin sellman at heritage. He took care of all of my needs with care. I would surely recommend him and heritage to anyone. More

Best Dealer experience ever! After shopping at 10 other dealers, I stopped into Heritage to be greeted with A Big Smile and a honest car salesman, Jared Wright. Jared and I sat do After shopping at 10 other dealers, I stopped into Heritage to be greeted with A Big Smile and a honest car salesman, Jared Wright. Jared and I sat down to go over cars. He was very genuine in his overview, noting things most car salesman try to brush over. I completely enjoyed my experience with Heritage and Jared. I would absolutely purchase every car I need from them. More

Jared is awesome! I recently purchased a new Jeep Rubicon from Jared Wright at Heritage and he was awesome. Jared was friendly, funny, and super helpful. This is the I recently purchased a new Jeep Rubicon from Jared Wright at Heritage and he was awesome. Jared was friendly, funny, and super helpful. This is the second vehicle I have purchased from this dealership, and I will definitely go to them for future vehicles. Not only was Jared wonderful, but I also had the pleasure of dealing with Dave Hoffman, the finance manager, for a second time. Dave is friendly and a genuinely nice person. My experiences with this dealership, and with Jared and Dave in particular, have been far superior to any other car dealerships I've purchased vehicles from in the past. More

Will not reccomend this dealer to anyone. It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by th It has been a nightmare dealing with them since day one. I bought a brand new GC overland from them, and there was a flaw in the car, I was told by the salesman (Daniel) that they will order the parts and repair it( Even have it in writing). After they were not able to fix the problem Brent told me that I should not listen to the salesman, since they don't know what going on in parts, and can't tell me what can be fixed or not. Brent said there is nothing he can do and it's my problem. I ended up calling Jeep, and they were able to make a deal with me to keep the car. Last week I scheduled an appointment to replace parts due to a recall. I took half day off work, and when I got there I was told that they don't even have the parts. Brent told me that it's my fault for not reading the recall letter that was sent out to me,which state that they are waiting on parts. I had that letter for a few months, and why would you schedule an appointment and make me lose a half day of work if you don't have the parts? I am looking at buying a new SRT, and I will never go back to this dealer, and I'll be sure to warn people to steer clear. More

New Car, repeat customer We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our oth We've had great experiences with Heritage Chrysler Dodge Jeep Ram Owings Mills. We purchased our 3rd jeep there recently and have been taking our others there for routine servicing. The staff in all departments are totally customer service oriented and make you feel like family. We never felt pressured to buy and are completely satisfied with the terms of our purchases. Thank you Danielle for going out of your way to get my new car delivered to me the same day. I would definitely shop there again and recommend my friends do the same :) More

"Mike and Mike and Tony Hart" The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide The car salesman at this dealership is more than your average dealer. They actually listens to their customers and they go above and beyond to provide quality service to their customers. I recently purchased a 2015 Chrysler 200 from them and the amazing level of service that I received did not, in any way, compare to the actual car. They were AMAZING, even after finding out that I had some minor credit issues, they still took the time to make sure that all of needs were taken care of as well as making sure that all of the features that I were looking for in a new car were offered. There are no words for how special they made me feel as a customer and I will never forget it. I wish I could have purchased 100 cars from them just so I could continue to receive the level of service that I did on 12/17/2014. This was the BEST experience I have ever had, whereas before, I had always dread going to dealerships because they were hype you up, only to let you down but Heritage Chrysler of Owings Mills did not do this. They were courteous, listened to my needs as a customer and were AMAZING. I cannot stress how awesome of an experience this was!! RUN, don't WALK to Heritage Chrysler in Owings Mills to purchase your car because I guarantee, you wont regret it!! Review from Paula Cates. 12/20/2014 More

Donna rocks!!! My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me My 2014 Fiat 500L wouldn't start so we had it towed to Heritage. I arrived at 2pm and needed my vehicle to be at a 3:30pm interview. Donna assured me I would get to to the interview on time. Donna rushed to get me a rental and I made it to the interview at 3:25pm!! Donna made my concerns her priority and worked effectively to ensure I would not be late. In addition, she made my worries go away on an already stressful day. Thank you Donna for all you did. In addition, when I picked up my vehicle she made sure all updates were made on the vehicle. Donna's excellent customer service and ability to empathize with my situation was more than I could of asked for in this type of situation. Thank you once again PS Donna said I would get the job and I did!!! More

Great Buy Great customer service!! I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ I would recommend this dealership to anyone looking for a great deal and great service. Very professional!! Got exactly what we were looking for! A+ More