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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,520 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,520 reviews
April 14, 2016
2015 SXT Dodge Journey I had been searching for a SXT Dodge Journey, and found the one I wanted at Heritage on the internet. My husband called, and after our salesman Kevin I had been searching for a SXT Dodge Journey, and found the one I wanted at Heritage on the internet. My husband called, and after our salesman Kevin Howard worked to get the vehicle for the price my husband was willing to pay, we decided to take a look. We drove from Christiansburg, Virginia to Heritage to look at the Journey, it was exactly what we wanted, so we bought it that day. So pleased with this vehicle!!! More
by Bill and Vicki
Employees Worked With
Kevin Howard
March 13, 2016
BUYER BEWARE! Warning. Please read below. On three different dates, I drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat in Owings Mills, Maryland, to look at, test drive On three different dates, I drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat in Owings Mills, Maryland, to look at, test drive, and possibly buy my next Jeep. Because at this specific dealership, there was a Back Country Special Edition on the lot. For the record, over those three visits, I never got the chance to test drive that specific Jeep, talked to six different associates and managers, was turned away and asked to come back at a later date, and was made promises of a price cut that were never even close to being honored. On 1/30/2016, I went to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat around two o'clock in the afternoon. I wanted to speak with Tim...who I recently spoke with over the phone. He could not be found, so Jasmine Surveint, a sales associate offered me help. I sat with her, explaining that I wanted to build my own Jeep, because the model on the lot did not have some of the options that I wanted factory-made. For example, I wanted an automatic transmission, tow package, and automatic start. I also wanted to know if the same price cut would be honored if I built a Jeep (rebate of $5258 on the current Back Country model on the lot). At this time, since she was new, she enlisted the help of her sales manager, Jeff Webber. When Jeff came to talk to me, I explained that I wanted to build a Back Country and that I wanted to know if I could get the current price cut of $5258, which was the current price cut of the Jeep on the lot. He informed me that it was the end of the month, and he needed all of his associates’ time spent selling the cars on his lot. He also requested that I come back another time at the start of the new month because he would need to take the time with me and go into another screen. Even though I drove over an hour to get there, I said that I would be back the next Saturday when they opened. At this same time, I asked three times and he confirmed three times (in front of the sales associate, my friend, and me) that "YES" I would get that same price cut ($5258 price cut no matter what), he said yes, again and again; he just couldn't do the order at that moment. On 2/6/2016, I once again drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat, sat down with Jasmine the sales associate, and explained what I wanted. She went to get help because this was new to her. Even though Jeff Webber, the sales manager that originally spoke to me and offered me the deal was there (and not busy), the general sales manager, Ken Gower, came over to build the Jeep I wanted; he then informed me that he could not honor the price cut that the other manager promised. It was very disheartening that after driving another hour down to their dealership, the sales manager who committed to the deal, did not come and even apologize for his dishonesty. Overall, I have found the Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat dealership to be very frustrating to deal with as a consumer, turning customers away asking them to return on another date, one that does not offer one to one customer service, and does not honor its price cute, rebates and online pricing. From the point we first saw the Back Country on the lot, the rebate was $3500 off the MSRP. After one month, the rebate was $4500; then we went to the dealership because it was priced as $5200 off. You will see that it says nothing of the “internet price.” If you look this up online now, you will see have they have changed it. I can understand if the new associate, Jasmine, priced a vehicle incorrectly (but she didn't). I feel this is very poor business ethics when a general manager and a sales manager bait and entice people down to their dealership online, verbally (face to face) with deals; then the customer shows up, and the other manager is sent over to say "I'm sorry, we can't do that deal." More
by cars1229
Employees Worked With
Ken Gower, Jeff Webber
March 07, 2016
I just purchased a used Chrysler 200 Convertible This was my first time at Heritage and I bought a used convertible. Everybody there was extremely patient, esp William and Michael! They made us feel This was my first time at Heritage and I bought a used convertible. Everybody there was extremely patient, esp William and Michael! They made us feel at home and were making us laugh! Made buying a car fun! Thank you! Cathy More
by Chrissy16
Employees Worked With
Michael Phelps and William Flynn
February 27, 2016
Just Purchased a beautiful Jeep Grand Cherokee So,after a lot of misery and disappointment from Heritage Chevrolet I decided even though my truck only had alittle over 9,000 miles we needed to part So,after a lot of misery and disappointment from Heritage Chevrolet I decided even though my truck only had alittle over 9,000 miles we needed to part ways,so having ONLY ever had positive experiences with Chrysler/Dodge/Jeep I went to see Russell Troxell who has sold me 2 Jeep Libertys a Dodge Ram,a Dodge Charger and now a Jeep Grand Cherokee,(this is my 12th vehicle from the Heritage Group in 11 years),I could kick myself for not sticking with the Dodge/Jeep brands I have come to know,trust and rely upon.Today I bought a beautiful Grand Cherokee in a superb Green and fully loaded,and when I say fully loaded,I mean every extra was ticked off in every box,and being only a couple of years old,it was a CPO car an unmarked interior and uber low miles. As always,I am a pain and wander around the dealership looking at other vehicles and Russell patiently tracks me down to go forward with the deal.Also Ken Gower,(Kenny) is very patient with me as I usually buy a car alone but don't go forward without my wife's ok (we both earn the money so we both make a decision),Anyhoo.......I originally went to look at a silver CPO Grand Cherokee but found out this green one was just going through its MSI so the dealership was kind enough to let me look at it while in the service dept,(those guys rock as well) and thought Russell may have had a head cold when he told me the price(yep,the price was THAT good),so figured I could wait one extra day and then test drive it.Boy was I impressed,drove like it had delivery mileage only,leather smell in the car is fresh,has no creases,scuffs or wear anywhere,uConnect with touch screen works flawlessly,panoramic sunroof is HUGE and a big selling point for me,combined with the Green body there was no way I was leaving the lot without it. Kenny had already worked out some numbers so I knew where I would be on $$$ (which landed well within what I figured I would spend),so was just a case of signing a WAD of paperwork with the Manager Jamie and I was good to go. Russell had the car re cleaned(was only done the day before) put my tags on,helped me transfer all my stuff from my Chevy to my Jeep,(he was doing this in between helping other customers),then spent time going through the features of the Jeep,I LOVE the smart key and push to start button,that paired with the remote start put a smile on my face. My point being,after writing all this,I was about to give up on Heritage but decided to go see some friendly faces who have ALWAYS taken GOOD care of me,and after listening to me vent my spleen they took care of me and I have a great vehicle at a GREAT price,plus it's CPO and took a 3 year service contract with the Service Dept.Those guys are great too,every time I have been to the Service Dept it's always been a great experience,even though,like everyone,I hate parting with $$$ ?? they make it less painful. This isn't someone gushing because they got a new car,it's a 12th time buyer who was taken good care of for the 11th time.Have a very dim view of Chevrolet after sales,but Dodge Jeep have never done anything other than good. More
by CT
Employees Worked With
Russell Troxell and the legendary Ken Gower, Kenneth Gower
February 24, 2016
Easy laid back atmosphere We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would r We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would recommend this dealer if you are in the market for a new or used dodge. More
by Jdub
Employees Worked With
Mike Manns
January 30, 2016
Be very careful!!! Just recently purchased a 2016 Jeep Compass, from this dealer. The buying experience was just mildly pleasant and the financing process was awful. Thi Just recently purchased a 2016 Jeep Compass, from this dealer. The buying experience was just mildly pleasant and the financing process was awful. This was my 6th or 7th purchase from the salesman. Unfortunately, I won't be buying there in the future, due to the finance dept issues. If you decide to buy there, be very,very, very careful. :-( More
by Larry B.
Employees Worked With
Joe Perry and Samantha wheeler.
December 28, 2015
Great Buying Experience This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once a This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once again! Gave me more than blue book value for my trade and had the best price in the area on the Durango Citadel! Financing was smooth as well! Will be back for my next purchase! Thanks for making everything painless! More
by cfparker31
Employees Worked With
Joe Perry, Ken Gower, Joseph Perry, Kenneth Gower
December 18, 2015
Excellent deal made. Treated well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few hick ups but worked out well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few hick ups but worked out well! Will be back whenever I get my next vehicle. More
by Workdog04
Employees Worked With
Cameron
December 04, 2015
No pressure, attention to detail We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein w We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein who was very engaging toward me, my wife and daughter during the purchase process. Tim even delivered the vehicle to my home after final prep was completed a day later !!! Awesome !!! More
by CAB
Employees Worked With
Tim Deinlein, Timothy Deinlein
November 25, 2015
General Maintenance on new vehicle - not covered I am very surprised that this Heritage jeep dealer does not provide the first 3 oil changes ( under warranty) and all the inspection checks like fluid I am very surprised that this Heritage jeep dealer does not provide the first 3 oil changes ( under warranty) and all the inspection checks like fluids, hoses, etc. free like all other dealers. Also, with that said, they will change your oil and perform the inspection at the 10,000 mile interval, but charge you for these checks and the oil change. This was unknown to me until after I signed the contract to buy the vehicle, then they will tell you during the financial part of the deal, trying to get you to buy a service contract for oil changes, fluid & hose checks, safety checks etc. I bought a VW from heritage in Owings Mills and this was all included. As a matter of fact, I have never bought a car without the first 3 years of oil changes and visual inspection of hoses, fluids and safety covered. No wonder they had the cheapest price. I will make sure before I buy my next car, these items are included in the on the road price. If not, I will move on to the next dealer, who had that in their price. More
by kschleic
Employees Worked With
Dont remember
