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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,516 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,516 reviews
February 24, 2016
Easy laid back atmosphere We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would r We made to feel at home as soon as we walked through the door. The salesperson made sure that we got the vehicle we wanted for a fair price. I would recommend this dealer if you are in the market for a new or used dodge. More
by Jdub
Employees Worked With
Mike Manns
January 30, 2016
Be very careful!!! Just recently purchased a 2016 Jeep Compass, from this dealer. The buying experience was just mildly pleasant and the financing process was awful. Thi Just recently purchased a 2016 Jeep Compass, from this dealer. The buying experience was just mildly pleasant and the financing process was awful. This was my 6th or 7th purchase from the salesman. Unfortunately, I won't be buying there in the future, due to the finance dept issues. If you decide to buy there, be very,very, very careful. :-( More
by Larry B.
Employees Worked With
Joe Perry and Samantha wheeler.
December 28, 2015
Great Buying Experience This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once a This is the third vehicle I have purchased from this dealership. Joe Perry(sales associate) and Ken Gower(sales manager) made everything smooth once again! Gave me more than blue book value for my trade and had the best price in the area on the Durango Citadel! Financing was smooth as well! Will be back for my next purchase! Thanks for making everything painless! More
by cfparker31
Employees Worked With
Joe Perry, Ken Gower, Joseph Perry, Kenneth Gower
December 18, 2015
Excellent deal made. Treated well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few hick ups but worked out well! Bought a 2016 Ram 1500 Laramie. Very happy with it and with Cameron who was my salesman. Got me an excellent deal. A few hick ups but worked out well! Will be back whenever I get my next vehicle. More
by Workdog04
Employees Worked With
Cameron
December 04, 2015
No pressure, attention to detail We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein w We had a great experience dealing with Heritage. We went out of our way to locate the vehicle we wanted in Owings Mills.. We dealt with Tim Deinlein who was very engaging toward me, my wife and daughter during the purchase process. Tim even delivered the vehicle to my home after final prep was completed a day later !!! Awesome !!! More
by CAB
Employees Worked With
Tim Deinlein, Timothy Deinlein
November 25, 2015
General Maintenance on new vehicle - not covered I am very surprised that this Heritage jeep dealer does not provide the first 3 oil changes ( under warranty) and all the inspection checks like fluid I am very surprised that this Heritage jeep dealer does not provide the first 3 oil changes ( under warranty) and all the inspection checks like fluids, hoses, etc. free like all other dealers. Also, with that said, they will change your oil and perform the inspection at the 10,000 mile interval, but charge you for these checks and the oil change. This was unknown to me until after I signed the contract to buy the vehicle, then they will tell you during the financial part of the deal, trying to get you to buy a service contract for oil changes, fluid & hose checks, safety checks etc. I bought a VW from heritage in Owings Mills and this was all included. As a matter of fact, I have never bought a car without the first 3 years of oil changes and visual inspection of hoses, fluids and safety covered. No wonder they had the cheapest price. I will make sure before I buy my next car, these items are included in the on the road price. If not, I will move on to the next dealer, who had that in their price. More
by kschleic
Employees Worked With
Dont remember
July 20, 2015
Didn't Buy I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong I didn't buy actually was able my issue not theirs but I never felt pressured and had a very good experience. Tim Dienlien sorry if spelled that wrong was just great to me. When I'm healthy again. I'm coming for that Challenger. Thanks Tim for a good experience. More
by garybdiver
Employees Worked With
Tim Deinlein, Timothy Deinlein
July 11, 2015
Read your fine print on warranty I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after I bought a preowned Dodge ram seven months ago thinking the truck would give me years of dependable service , boy was I wrong. I dropped it off after experiencing a problem.After a week, and me telling them what to look for there part changers ( auto tech ) found the problem. It was exactly what I told them it was. After all that they said it would cost $1000 to fix it and it not covered under my 12 month / 12k mile warrenty. Long story short they sold me a xxx and now I'm stuck with a low milage truck that I can't even drive off the lot because the driveshaft is hanging down completely out of it . Buyers be warned ...... Reed all your fine print , and if your buying used get it checked out by a reputable mechanic. More
by Spaaz84
Employees Worked With
Victor Clash
July 10, 2015
Every one is awesome I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony a I have bought 3 vehicles from Heritage. I cant recommend them enough, they will work for you to make you happy. I was helped by Erwin, Ed and Tony and they were all so friendly and professional and just all around awesome, thanks again guys! More
by Jentfer1
Employees Worked With
Erwind, and Ed
July 04, 2015
LIARS Please people DO NOT buy from these people. They are liars. Make deal on the phone then reneg on that deal.Say they will give you a gas card to come t Please people DO NOT buy from these people. They are liars. Make deal on the phone then reneg on that deal.Say they will give you a gas card to come there. nope never received that either. Then they play games with the financing tell you your credit is not good when I knew before I went it was very good.Hope they go out of business. More
by madcustomer
Employees Worked With
Cant remember name think it was Joe
