Heritage Chrysler Dodge Jeep Ram Owings Mills

Top-notch dealership but I have been a VW owner for thirty years and have visited Heritage for service many times. Service is ALWAYS fast, efficient, polite and completed per I have been a VW owner for thirty years and have visited Heritage for service many times. Service is ALWAYS fast, efficient, polite and completed perfectly with excellent communication. Great service from Harry!! thank you... So imagine my confusion and disappointment when I was told on May 10 by VW Customer Care that VW is denying me the "Goodwill" package offered to TDI owners in response to VW's well-publicized FRAUD regarding emissions. VW has managed to turn this loyal owner into a Hostile and dissatisfied owner. I am exploring my options to get rid of my VW forever. Sorry, Heritage, I'll miss you and it was nice while it lasted. More

See DJ Having imperfect credit can make buying a car a nightmare but Dj made sure it was smooth sailing he assured me that I will be able to get a car that Having imperfect credit can make buying a car a nightmare but Dj made sure it was smooth sailing he assured me that I will be able to get a car that I wanted and would not mind making payments on, he kept his promise! More

Victor Clash is a crook!! My dodge avenger wouldnt start so I hired a mobile mechanic to come out and take a look at it. he determined that my key had gone bad and needed to be My dodge avenger wouldnt start so I hired a mobile mechanic to come out and take a look at it. he determined that my key had gone bad and needed to be reprogrammed to the wireless control module. he explained that only Dodge could fix the problem so I arranged to have the car towed to Heritage Dodge. When I dropped the car off I explained what I already knew and Victor Clash immediately said "well that may or may not be the problem, I'll call you later to let you know what we find"..he called me 3 days later and said that I needed a new starter and starter solenoid and it would cost $1027 to repair. His diagnosis was totally different from what the previous mechanic told me, and far more expensive. i asked Mr Clash if he had actually hooked the car up to the "diagnosis machine" and he assured me that he had. i told him that $1027 was way more than I expected I was told that the problem was the key/wcm issue and that i couldnt afford the repairs. i told him that I would pick the car up and take it to my dads mechanic. I picked up the car and paid $100 for the diagnostic fee. I arranged to have the car towed again unnessarily because when I arrived to get the car it "miraculously" started...how could the car start suddenly if it needed a new starter?? This raised my suspicion that I was being flim flammed by a bunch of crooks. i paid for my diagnosis report, bought a new starter and paid $600 (including parts labor and towing)..2 days later my car broke down again!!! I called Mr Clash and he never answered or returned my calls. i ended up taking the car to Mussleman Dodge, who quickly and efficiently diagnosed the real problem which was in fact just a bad key. Victor Clash is a crook who tried to cheat me out of $1027 and caused me to spend $600 plus the cost of a rental car for no reason!! I would never recommend anyone to such a shady establishment. shame on you Victor Clash and shame on Heritage Dodge for employing such a dishonest shady person. More

BUYER BEWARE! Warning. Please read below. On three different dates, I drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat in Owings Mills, Maryland, to look at, test drive On three different dates, I drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat in Owings Mills, Maryland, to look at, test drive, and possibly buy my next Jeep. Because at this specific dealership, there was a Back Country Special Edition on the lot. For the record, over those three visits, I never got the chance to test drive that specific Jeep, talked to six different associates and managers, was turned away and asked to come back at a later date, and was made promises of a price cut that were never even close to being honored. On 1/30/2016, I went to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat around two o'clock in the afternoon. I wanted to speak with Tim...who I recently spoke with over the phone. He could not be found, so Jasmine Surveint, a sales associate offered me help. I sat with her, explaining that I wanted to build my own Jeep, because the model on the lot did not have some of the options that I wanted factory-made. For example, I wanted an automatic transmission, tow package, and automatic start. I also wanted to know if the same price cut would be honored if I built a Jeep (rebate of $5258 on the current Back Country model on the lot). At this time, since she was new, she enlisted the help of her sales manager, Jeff Webber. When Jeff came to talk to me, I explained that I wanted to build a Back Country and that I wanted to know if I could get the current price cut of $5258, which was the current price cut of the Jeep on the lot. He informed me that it was the end of the month, and he needed all of his associates’ time spent selling the cars on his lot. He also requested that I come back another time at the start of the new month because he would need to take the time with me and go into another screen. Even though I drove over an hour to get there, I said that I would be back the next Saturday when they opened. At this same time, I asked three times and he confirmed three times (in front of the sales associate, my friend, and me) that "YES" I would get that same price cut ($5258 price cut no matter what), he said yes, again and again; he just couldn't do the order at that moment. On 2/6/2016, I once again drove an hour to Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat, sat down with Jasmine the sales associate, and explained what I wanted. She went to get help because this was new to her. Even though Jeff Webber, the sales manager that originally spoke to me and offered me the deal was there (and not busy), the general sales manager, Ken Gower, came over to build the Jeep I wanted; he then informed me that he could not honor the price cut that the other manager promised. It was very disheartening that after driving another hour down to their dealership, the sales manager who committed to the deal, did not come and even apologize for his dishonesty. Overall, I have found the Mile One Heritage AutoPark Chrysler/Dodge/Jeep/Ram/Fiat dealership to be very frustrating to deal with as a consumer, turning customers away asking them to return on another date, one that does not offer one to one customer service, and does not honor its price cute, rebates and online pricing. From the point we first saw the Back Country on the lot, the rebate was $3500 off the MSRP. After one month, the rebate was $4500; then we went to the dealership because it was priced as $5200 off. You will see that it says nothing of the “internet price.” If you look this up online now, you will see have they have changed it. I can understand if the new associate, Jasmine, priced a vehicle incorrectly (but she didn't). I feel this is very poor business ethics when a general manager and a sales manager bait and entice people down to their dealership online, verbally (face to face) with deals; then the customer shows up, and the other manager is sent over to say "I'm sorry, we can't do that deal." More