Heritage Chrysler Dodge Jeep Ram Owings Mills

Another GREAT Service Experience Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt ou Daniel Rosenblum was GREAT from the outset,very friendly,professional,smartly dressed and NO pushing services,as always,AND I got more than a grunt outta Victor!!!Things are looking UP! Anyhoo,only needed an oil change this time,was recommended a tire rotation and engine filter change but declined as I had already done both a week of so before,they advised me that there is a current open recall for sun visor wiring,(was already aware of it as FCA and the forum I belong to notify us)but having no issues with it and knowing the actual repair can actually "cause more issues/fire"(nothing to do with Heritage,actually a problem with the FCA repair),I was pleased Daniel didn't push this and respected I didn't want to have it touched.They updated my PCM after he took the time to inform me of what the update would do.Very professional. After my oil change and PCM update,Daniel advised me my brake fluid needed changed,my front tires were getting tired and my rear brake pads will need changed in a few thousand miles,all of which Heritage will do for me as they earned the business by not being pushy.I like that.Sure I could get this done elsewhere for less,BUT I trust them and I prefer,owning a Jeep,having my Jeep maintained by a Dealership,especially the Dealership where I purchased it,makes perfect sense to me. Again,they have NEVER "pressure sold" me any service on my vehicle,(Victor did once with my wife's Jeep,but after she called me,I pointed out the service he was talking about Jeep recommends it being done at 100,000 miles,hers at that time,only having 22,000 on it,he acknowledged it didn't need done),remember,the onus is on YOU as the owner to be familiar with what needs serviced and when, as the Service Advisors go by the YEAR of your vehicle,they are NOT trying to shake you down,just going by guidelines. After my oil change was done,the technician drove the car to the parking lot,took out the paper floor protector and the plastic seat cover protector.Whys that important?How many times have you seen 'technicians drive a car like they stole it?He drove it as I would,slowly and sensibly.Thankyou sir!.I appreciated him taking the paper and plastic out.Again,Thankyou sir!When I got to my vehicle,as usual, no oily hand prints on the steering wheel,no oil on my seats and NO oily foot prints on my carpets.I have a black interior so doesn't really matter,BUT my wife has brown/beige in hers and has NEVER had any oil marks anywhere.UNLIKE the Chevy Dealership next door that ruined a carpet,left tools under the hood and a rag on the manifold and dipstick sitting on the inside of the fender,needless to say,I no longer own a Chevy,nor will I. I LOVE my Jeep Grand Cherokee,Uber well built,fully loaded and bought from Heritage at an incredibly fair price,and they also have ALL my servicing requirements as they do it very well and have NEVER had a problem with anything,whys this important?I have been using Heritage for some 13 years now,purchased 14 vehicles from Dodge/Jeep most from Russell Troxell,the legendary Kenny always the manager involved,and I LOVE playing hardball with him,great guy,friendly and very helpful and honest when he tells you "this really is all we can do on price,out the door". I know there is a lot of unrelated information on this review,especially as it's "just an oil change" but I want people to know I have been going there for 13 years,have bought 14 vehicles and I genuinely trust them on everything they have done.Never been pressure sold a vehicle,nor a service,and I have had some expensive services done,including tires,brake replacements etc,and have never had problems. Hope this review helps those looking for a trustworthy servicing home for their vehicles.Just remember,upon your 1st visit they do for a very thorough check of your vehicle and will list any and all things that need attention.They ARE NOT trying to sell you things you don't need,they are just letting you know.For example,all my wife's vehicles,we bought brand new,and have serviced there too,couple of mine were bought pre owned.Never been stuffed on unnecessary services,and on one very expensive repair,they brought me into the service area and showed me the issues,which I appreciated, and had the repairs done.My point again and again,VERY trustworthy.Remember,this IS a FCA Dealership,so you WILL pay more per hour for service,BUT,they absolutely stand behind their work. Technicians are VERY friendly too. Genuine 5 Star Dealership and NOT a 0 Star Stealership.Never done work over $50 without contacting me first.(would trust them anyway,but a nice touch contacting me first). Thanks again for another very pleasant interaction and good job well done,sorry to anyone reading,and thinking "what the xxxx" on such a long review.I don't get ANY discounts in any way,nor do I know anyone who works there,I am just a VERY happy/satisfied customer who has learned I can trust them completely as they have earned that over 13 years. More

Best place to purchase Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Darren is an amazing salesman honest gets you the best deal possible. He makes sure that he meets your needs and expectations without any hesitation. Ken the guy that works all the numbers, 👍 he totally works the numbers. Amazing dealership amazing people this is the place to go. I will never go any where else. More

Great Service Department!! I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much I have been going to Heritage Chrysler Service Dept for some time and it's been the best! If Brent Ivie is passing thru he always speaks and it's much appreciated. I came in for an oil change and noticed my check engine light was on also. Mr. Jerome Brown hooked up his handy diagnostic computer and discovered the reason the light was on was because of the battery. That day I just wanted to get an oil change and get on with my day. He showed me to the waiting room and the wait was very reasonable. As I departed, he recommended if it comes on again stop by and get the battery replaced. Jerome actually called me a few days later to get an updated status. Everything was fine at the time but some time later that light was on again - I made an appointment and arranged to have the battery replaced and all is good to go. It may seem like no big deal but I was really impressed to get that call back. Each time I get my truck serviced, Mr. Brown and all the Service reps are knowledgeable and explain everything thoroughly. They answer all of my questions and make recommendations without trying to pressure me into anything. The department always seems clean and friendly. Highly recommended!! More

painless! Jared put me in exactly what I wanted and at a good price. It was the most pleasant, easy car-buying experience I've had. Go to Jared! Jared put me in exactly what I wanted and at a good price. It was the most pleasant, easy car-buying experience I've had. Go to Jared! More

Words can't express my gratitude !! I went into this dealership with a cloud of sadness thinking I was going to be disappointed yet again, but that was the furthest from the truth! Not o I went into this dealership with a cloud of sadness thinking I was going to be disappointed yet again, but that was the furthest from the truth! Not only did I drive away with a BRAND NEW vehicle but my experience I have NEVER EXPERIENCED before... ROMAN, DARREN AND KENNETH worked diligently to make sure I was satisfied and happy as I left out and for that I SAY THANK YOU !! I left out of that dealership feeling as if I had 3 new uncles I never knew!! It is my prayer that you all will be BLESSED BEYOND your hopes! God bless you my new found family!! More

Great Customer Service Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took car Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took care of me in minutes,the Service Rep took the rear assembly out while I waited,gave me the bulb,I went over to 'Parts' who were equally as helpful and friendly,cost me less than $6 but treated me like I spent $600,great customer service and I was back on the road in 15 minutes,how cool is that. I Beleive in rating ANY place I go to keep other customers in formed.This was great service again!Each time I go or my wife goes,what for many,is a traumatic experience(no one likes to be without their car) was yet another great experience. Please note though,other than Mike,Scott and Brent,the other reps DO studiously ignore you.A "hi" wouldn't hurt but I guess some are just having a bad day.Anyhoo,they were great with me and I appreciate it. More

Excited and pleased. I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage. I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage. More

Great Customer Service I could not be present for the car buying process, but John Ferraiuolo was so helpful in making sure I got exactly what I wanted. He worked with us to I could not be present for the car buying process, but John Ferraiuolo was so helpful in making sure I got exactly what I wanted. He worked with us to make sure we got the best price and car. More

Excellent customer service! Tim Deinlein was extremely helpful and knowledgable about the cars and rebates available. I will definitely recommend him to my friends for their fut Tim Deinlein was extremely helpful and knowledgable about the cars and rebates available. I will definitely recommend him to my friends for their future purchases. More

See Ethan My experience buying the new Buick Envision was the best. Ethan went above and beyond to help me. He was very knowledgeable and courteous. I couldn My experience buying the new Buick Envision was the best. Ethan went above and beyond to help me. He was very knowledgeable and courteous. I couldn't have asked for a better experience and will tell my friends and family to see Ethan. Thank you Ethan for all your help. More