Heritage Chrysler Dodge Jeep Ram Owings Mills

Great Customer Service Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took car Well,had a minor problem,warning center on my Grand Cherokee flashed up rear right light/indicator was out,so pulled in to the Dealership who took care of me in minutes,the Service Rep took the rear assembly out while I waited,gave me the bulb,I went over to 'Parts' who were equally as helpful and friendly,cost me less than $6 but treated me like I spent $600,great customer service and I was back on the road in 15 minutes,how cool is that. I Beleive in rating ANY place I go to keep other customers in formed.This was great service again!Each time I go or my wife goes,what for many,is a traumatic experience(no one likes to be without their car) was yet another great experience. Please note though,other than Mike,Scott and Brent,the other reps DO studiously ignore you.A "hi" wouldn't hurt but I guess some are just having a bad day.Anyhoo,they were great with me and I appreciate it. More

Excited and pleased. I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage. I went to this dealership looking to purchase a Jeep. I was pleased with Andre Deshields. His professionalism made me glad that I chose Heritage. More

Great Customer Service I could not be present for the car buying process, but John Ferraiuolo was so helpful in making sure I got exactly what I wanted. He worked with us to I could not be present for the car buying process, but John Ferraiuolo was so helpful in making sure I got exactly what I wanted. He worked with us to make sure we got the best price and car. More

Excellent customer service! Tim Deinlein was extremely helpful and knowledgable about the cars and rebates available. I will definitely recommend him to my friends for their fut Tim Deinlein was extremely helpful and knowledgable about the cars and rebates available. I will definitely recommend him to my friends for their future purchases. More

See Ethan My experience buying the new Buick Envision was the best. Ethan went above and beyond to help me. He was very knowledgeable and courteous. I couldn My experience buying the new Buick Envision was the best. Ethan went above and beyond to help me. He was very knowledgeable and courteous. I couldn't have asked for a better experience and will tell my friends and family to see Ethan. Thank you Ethan for all your help. More

Helpful and Respectful Sales Rep My family and I have been dealing with this dealership and John Ferraiuolo for a few weeks looking for new vehicles. John has gone above and beyond to My family and I have been dealing with this dealership and John Ferraiuolo for a few weeks looking for new vehicles. John has gone above and beyond to make our experience an easy and satisfying one. He was especially considerate of our time and schedules, which we haven't found at other dealerships. Would absolutely return in the future. More

Great buying experience I purchased a pre owned 2012 Town and country and Chris Roberson was my sales guy. I called ahead and he had the van cleaned and waiting there for me I purchased a pre owned 2012 Town and country and Chris Roberson was my sales guy. I called ahead and he had the van cleaned and waiting there for me and my wife to test drive. He took his time explaining some tings about the van and when we got in to drive he LISTENED to us and then commented on things he saw were important to us. Features we liked etc. and pointed out other features that we did not think of but he knew we would like to know about. It was a great ride and a great experience. After we purchased the van, the after sale support was just as good as the buying experience. We did not feel pressure to buy even though we were there at closing time. Everyone took there time and explained everything and we drove it home that night. If you are looking to buy a car come here and ask for Chris Roberson! You wont be sorry! More

Great Customer Service! So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems AL So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems ALL the other models suffer from AND sensor issues, the Laredo has all you need and more,leather,pano roof,touchscreen with Nav,uConnect etc but NONE of the headaches you get with the higher models),I bought a Service Pkg with it at time of purchase,but am USELESS with paperwork,no worries,the Service Manager took the time to look it up while I was on the phone!!!So,I missed my appointment due to an accident near my home and arrived nearly an hour after my appointment time,figuring I would need to re book or wait an eternity(I would hate for someone else to be "bumped"because of me,I HATE it done to me),fortunately they had a cancellation so was just the hour I waited.No problem.As always they do a good job and I didn't have ANY oil mess or footprints in my car.No damage either.(I ALWAYS check my vehicles no matter where I go),Everyone is always friendly,mechanics included,and anytime I speak to them directly,I find them friendly,helpful and willing to help,be it the entry level mechanic who does oil changes or a Master Tech who specializes in a particular area(have needed this expertise with another vehicle I owned. I review EVERYTIME I go for service and/or purchase as I feel often people only review when unhappy so doesn't give a fair assessment of how the Dealership truly performs.YES Dealerships are more expensive,but I CHOOSE to maintain my vehicles from a manufacturer certified tech.IF you need expensive work(I have on several occasions),check parts costs for yourself by visiting a Mopar parts dept(online) so you know what the costs are.I always do and have never been steered wrong,just once when the part price was mis quoted,and corrected when I questioned the cost,they double checked, confirmed they were in error,apologized,charged me install only and waived the $41 for the part.My point being,I have purchased 14 vehicles from Heritage in as many years and have ONLY had problems with Heritage Chevrolet,(so don't own a Chevy any longer) and have never had issue with ANY Jeep or Dodge I owned.I am being detailed,even though I only had an oil change,I have had 100's of Services performed,some expensive.and have never felt "ripped off" or "taken advantage of" so just wanted to share that with others considering Heritage Chrysler/Dodge/Jeep they really do a good job and can be trusted.My view of Heritage Chevrolet is COMPLETELY the opposite. There are some who home in on Victor,yes,he will offer services likely not needed,and can be abrupt bordering on rude,just do what I do,you don't have to deal with him if you don't want to,but he does do a good job given the chance.What I understand and a lot seem to forget,it IS a Dealership with Dealership prices,yes,on occasion they get it wrong,but will fix an error.Sure an oil change is pricey but I suggest YouTube some of the stunts jiffylube pull on their customers like destroying engines and transmissions due to not doing a chemical flush correctly,so much so,manufacturers recommend against flushing.I hasten to point out its NOT every jiffylube!! In closing,after such a long review just for an oil change,I trust them completely with my Jeeps and have never had issue.Sure I hate paying,same as everyone else😊😊😊but gotta do what you gotta do. I like the checks aswell!First time I have been green across the board! More