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Heritage Chrysler Dodge Jeep Ram Owings Mills
Owings Mills, MD
1,507 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,507 reviews
June 14, 2017
A.C Service Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the se Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the services that was already charged on the bill. Service rep was kind enough to point out the sign stating their may be additional fees with each service; that there should have been the red flag. Why would a business tack additional fees for a service that they are already charging; just another way for greedy businesses to make money off of consumers. AC still not working, car either blowing hot air or AC going on and off while driving on the highway; inconvenience of having to leave work to bring take car back to the dealership for them to fix the AC, again. Yes it takes time to repair a vehicle however, my vehicle stayed at the dealership for 10hours. In the end I was charged with diagnostic services, other services in addition whatever the dealership could tack on my bill. I forget that despite wanting to trust dealerships I have forgotten their golden rule....manipulate for a buck. Hopefully my AC will be fixed right this time especially considering this dealership didn't make any mistakes taking my money for ALL the services given that didn't deliver. Once this is resolved, Owings Mills won't ever have to worry about my business or my husbands' as well as anyone I can warn to not bring their vehicle to this dealership. More
by anonymous
Employees Worked With
Victor Clash
June 03, 2017
We had a great experience! Our experience with Heritage Chrysler was great! Our salesman, Gerry, answered all of our questions and made it a very easy process. We would definite Our experience with Heritage Chrysler was great! Our salesman, Gerry, answered all of our questions and made it a very easy process. We would definitely recommend him, and the dealership, to all of our friends! More
by ksantopietro6
Employees Worked With
Gerry Parsons, Gerard Parsons
June 02, 2017
Some are better then others. This dealership was great to work with. They did everything they could to help us with a deal on a Jeep Patriot. Would go back in a second. This dealership was great to work with. They did everything they could to help us with a deal on a Jeep Patriot. Would go back in a second. More
by Kd1225
Employees Worked With
Scott Rivenbark
May 22, 2017
New Car Sales with Joseph Perry Joseph Perry is an excellent sales associate. There was no haggling over prices. It was the best new car experience in my life. He throughly and pr Joseph Perry is an excellent sales associate. There was no haggling over prices. It was the best new car experience in my life. He throughly and professionally determined what my likes and needs were, including my price range, to determine the perfect vehicle for me. I have gotten so many compliments on my new car. I have told all my friends about this dealership and to ask for Joesph Perry. More
by Gaye
Employees Worked With
Joseph Perry, Joseph Perry
April 15, 2017
Heritage Dodge, Fiat and Mazda Came in to purchase a charger and Michael Phelps and Errol Davis couldn't have been more helpful. Got me what I wanted and I drove off the lot with my Came in to purchase a charger and Michael Phelps and Errol Davis couldn't have been more helpful. Got me what I wanted and I drove off the lot with my new car. The finance Manager at Mazda Tony was very helpful and I didn't feel pressured to buy any warranties. Would highly recommend this dealership. More
by amsmitty91
Employees Worked With
Errol and Michael, Errol Davis, Mike McGuire
March 13, 2017
Excellent Experience I'm so grateful to Jared Wright for going above and beyond to help me purchase the vehicle of my dreams. Jared's patience, honesty, accurate knowledg I'm so grateful to Jared Wright for going above and beyond to help me purchase the vehicle of my dreams. Jared's patience, honesty, accurate knowledge, customer service skills, keen business sense, and his willingness to go above and beyond to help get my needs met were invaluable. As a result, my car shopping experience was a very secure and enjoyable one! More
by Tiffany Mays
Employees Worked With
Jared Wright, Jared Wright
March 09, 2017
Great Experience The sale process was super quick and easy!! They made sure everything was clear and that I was happy with my purchase. I'll definitely be back for ser The sale process was super quick and easy!! They made sure everything was clear and that I was happy with my purchase. I'll definitely be back for service. More
by JeepGirl0618
March 04, 2017
Jeep 2017 Purchase Experience (Oscar Mike) I loved my experience here. Stephen made me feel very comfortable and he is just the absolute best!!! Of your looking for a new vehicle, please visit I loved my experience here. Stephen made me feel very comfortable and he is just the absolute best!!! Of your looking for a new vehicle, please visit stephen. He will make sure your deal goes the way you want it and he makes sure all goes smooth from beginning to end. I would also thank the General manager of Heritage. He is simply an awesome guy who showed and gave me a best deal. My next new car would be in 2018 and I will be buying from Heritage as I like the way they take care of there customers. I would also thank the finance department who took care of my vehicle registration and completed all my paper work on the same day and I came out with my vehicle tags transferred to my new Jeep and the registration of it done. Last but not the Least "Stephen and Mike McGuire" made my work and deal to go smoothly. Thanks guys.. More
by Raul
Employees Worked With
Stephen Buckingham, Stephen Buckingham
March 02, 2017
Always a pleasure having my van serviced. I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possi I purchased my dodge caravan in April 2009 and have had it serviced by Scott or Victor with nothing but the best professionalism and workmanship possible. Brent Ivie (Manager) always has the time to hear my concerns and addresses them with the up most respect and honesty. I have purchased many vehicles but this is the first time I ever trusted a dealership to care for me and my van. Pleasure doing business with this group. Marie C. More
by Marie C.
Employees Worked With
Brent Ivie, Victor Clash, Scott Rivenbark
February 08, 2017
By far the worst dealership I've dealt with! I drove over 5 hours and I tried to purchase a vehicle there listed for around $18,000. I was told my credit application was denied and was never expl I drove over 5 hours and I tried to purchase a vehicle there listed for around $18,000. I was told my credit application was denied and was never explained why. The next day I got a call from someone asking why I didn't purchase the vehicle and I explained I got denied and was never explained why, He proceeded to tell me they tried to get a loan for $24,000, but he quickly hung up and wouldn't return my call. The number would had been fine if I wasn't trading in my current vehicle with a $6000 value. I tried to call back to get an explanation and was 'transferred' and told they'd call me back shorty. I waited over 2 hours and even tried to GM without success. More
by Tatinicole
Employees Worked With
Unknown
