Heritage Chrysler Dodge Jeep Ram Owings Mills

Great Experience John Ferraiuolo did a great job at listening to what I wanted and showed me different options that met my needs. He answered all my questions and foll John Ferraiuolo did a great job at listening to what I wanted and showed me different options that met my needs. He answered all my questions and followed up with me after my first visit. The whole process was very smooth. More

Great experience again with Heritage John Ferraiuolo spent a good amount of time with us looking for the perfect Jeep we wanted. We left without finding one and the next day he called us John Ferraiuolo spent a good amount of time with us looking for the perfect Jeep we wanted. We left without finding one and the next day he called us to come look at a new arrival at the dealership. He was right it was just what we were looking for ! More

Wonderful I had a wonderful experience with Heritage and Gerry Parsons. They treated me like family. Gerry went out of his way to make sure all of my questions I had a wonderful experience with Heritage and Gerry Parsons. They treated me like family. Gerry went out of his way to make sure all of my questions were answered and that I left with the perfect vehicle for me. More

Great team of people Gerard made my first brand new car buying experience fun, enjoyable and stress free. He took special attention to accommodate my vehicle requests. He Gerard made my first brand new car buying experience fun, enjoyable and stress free. He took special attention to accommodate my vehicle requests. He even came into work on his day off to make sure my new Jeep would be perfect and ready for me to take home the day after my purchase. Gordon helped me fiancé my Jeep. He took the time to answer all my new car buying and warranty questions. I felt like I was buying a new car from family. Everyone was so honest and welcoming! I had a great experience and love my new Jeep!!! Thanks so much!!! More

Lack of Integrity Agreed to an all included, out the door price with GM over the phone. Took my reluctant wife and drove the 45 minutes out there. Salesperson presents Agreed to an all included, out the door price with GM over the phone. Took my reluctant wife and drove the 45 minutes out there. Salesperson presents a sheet with final number nearly $5000 above the price we agreed to. Had to turn right back around. They could seriously offer to give me the truck and I wouldn't take it. More

A.C Service Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the se Grossly overcharged for services; misc. fees included which should not have been included considering the misc. fees were reflective of each of the services that was already charged on the bill. Service rep was kind enough to point out the sign stating their may be additional fees with each service; that there should have been the red flag. Why would a business tack additional fees for a service that they are already charging; just another way for greedy businesses to make money off of consumers. AC still not working, car either blowing hot air or AC going on and off while driving on the highway; inconvenience of having to leave work to bring take car back to the dealership for them to fix the AC, again. Yes it takes time to repair a vehicle however, my vehicle stayed at the dealership for 10hours. In the end I was charged with diagnostic services, other services in addition whatever the dealership could tack on my bill. I forget that despite wanting to trust dealerships I have forgotten their golden rule....manipulate for a buck. Hopefully my AC will be fixed right this time especially considering this dealership didn't make any mistakes taking my money for ALL the services given that didn't deliver. Once this is resolved, Owings Mills won't ever have to worry about my business or my husbands' as well as anyone I can warn to not bring their vehicle to this dealership. More