Heritage Chrysler Dodge Jeep Ram Owings Mills

Great Experience Having decided to replace my older vehicle, I spent several days visiting dealerships and reviewing a wide range of different makes and models. Arrivi Having decided to replace my older vehicle, I spent several days visiting dealerships and reviewing a wide range of different makes and models. Arriving at yet another dealership, I didn't know my journey would end; but, Heritage [CDJR] Owings Mills became my last stop. The variety of product (in my case- Cherokee), coupled with the perfect level of assistance from Joe Perry (salesperson) won me over. Now this is where the story really begins and the dealership shines. Although I pretty much made my decision during the first visit, my 'major purchase buying strategy' requires that I make at least one more visit before executing a deal. Joe seemed to understand, so I was not hounded with phone calls or bombarded with silly solicitous emails. It was perfect. He was laid back until I was ready. Then he flipped the switch and went to work for me. With the help of Jeff Webber in management and Gordon James in finance, I got the Jeep that I wanted. Along with Robert Rivenbark in service, these guys made for the best experience that I've ever had in 50 years of buying 2 and 4 wheel vehicles. The next time you want to buy a vehicle, do yourself a favor and check these guys out! In case you're wondering, NO they didn't pay me to write this; but, maybe they should. LOL More

Buying a Jeep Wrangler We had such a pleasant experience at heritage! This was our 2nd car purchase from them and I'm sure we will be back again! From the moment we arrived We had such a pleasant experience at heritage! This was our 2nd car purchase from them and I'm sure we will be back again! From the moment we arrived we were greeted by John with a warm welcome. John took us through the experience of buying our Jeep with kindness, respect and honesty. He is a real person not a volume pushing aggressive sales person. Although the process took several hours he was extremely friendly and engaging which helped the time pass a little easier. Thank you John Ferraiuolo for helping us get just the right vehicle for our needs! More

Good Buying Experience Very good experience in the purchase of my new and second Chrysler 300. Errol Davis was very patient, professional and knowledgeable. I would reco Very good experience in the purchase of my new and second Chrysler 300. Errol Davis was very patient, professional and knowledgeable. I would recommend him to anyone interested in the purchase or leasing of a vehicle. Thank you Mr. Davis More

Great! John was helpful right from the start He worked hard to try to find the exact car I wanted. I feel he did his best! No one could have done a better John was helpful right from the start He worked hard to try to find the exact car I wanted. I feel he did his best! No one could have done a better job! Would recommend the dealership for anyone looking More

Great Experience I had my heart set on a Jeep. John worked very hard to make that a reality for me. He understood I had a budget to maintain and he stayed true to that I had my heart set on a Jeep. John worked very hard to make that a reality for me. He understood I had a budget to maintain and he stayed true to that. I didn't feel pressured into making any decisions I wasn't comfortable with. John even looked out for me and recommended Gap Insurance, for my own good. He was extremely kind and understanding. Everyone at Heritage made my car buying process effortless and an overall great experience. I would most certainly recommend John and staff to any potential future customers. More

Absolutely amazing experience! Errol Davis was so patient, kind and willing to work with me. Errol was very educated in his cars and was able to answer all my questions!!! Thank Errol Davis was so patient, kind and willing to work with me. Errol was very educated in his cars and was able to answer all my questions!!! Thank you, Errol!!! More

Highly Reccomended Loved every minute of our experience with Heritage and our salesman John. From the beginning when my husband reached out to the end when we signed the Loved every minute of our experience with Heritage and our salesman John. From the beginning when my husband reached out to the end when we signed the last of our paperwork - we were treated with respect and kindness. John and Ken took their time explaining the entire transaction, what our options were, and what our payment would be. We never once felt pressured like you tend to feel when car shopping. John honestly cared about our opinions and feelings and wanted to make sure we were happy with our purchase. And yes....we are!!! More

Best experience I have ever had buying a car! John Ferraiuolo and his team at Heritage are truly a pleasure to work with. I came into the dealership a few months ago unsure about what I wanted and John Ferraiuolo and his team at Heritage are truly a pleasure to work with. I came into the dealership a few months ago unsure about what I wanted and how the process would work. John was more then helpful. He walked me through each step of the process explaining in detail the why behind everything. He really understood how important that was for me. I highly recommend John as a sales representative! More

Customer focused and knowledgeable John was very friendly, considerate with no pressure to buy. John took his time to listen to our likes and dislikes and provided information that help John was very friendly, considerate with no pressure to buy. John took his time to listen to our likes and dislikes and provided information that helped us make our decision. The only thing that was less than excellent and may need some streamlining, was the time it took to get through finance. More