Heritage Chrysler Dodge Jeep Ram Owings Mills

Sharrif was very professional and very patient with me. He helped me find the perfect car and I am very grateful for his patience and the way he answered my questions. Great dealership all around!! He helped me find the perfect car and I am very grateful for his patience and the way he answered my questions. Great dealership all around!! More

Liam was awesome to work with. He was very helpful in finding a vehicle I felt comfortable with. He was very helpful in finding a vehicle I felt comfortable with. More

Shariff delivered the vehicle as promised. I have had good working relations with Heritage on previous vehicles. Cherokee was as described I have had good working relations with Heritage on previous vehicles. Cherokee was as described More

Sharriff was the man. Honest people giving a fair assessment of the vehicles available and the process. Honest people giving a fair assessment of the vehicles available and the process. More

Nichole Ewell was exceptional with the car purchase process. Will definitely return to this dealership process. Will definitely return to this dealership More

We were looking for a reasonable care that fit our lifestyle for the moment, and Shariff found what we needed. The car we found was in our budget so it fit perfectly! The service was excellent! While lifestyle for the moment, and Shariff found what we needed. The car we found was in our budget so it fit perfectly! The service was excellent! While waiting we were offered beverages, and they whole staff was also very accommodating when it came to helping out with my three children. They have ducks, crayons, and paper for my children to play with. I am pleased with the service of this young man and company! I will be back in the future to get another truck. Thank you ! More

I found Heritage in Illinois Mills to be a very welcoming environment. Several of the other employees seem to rejoice in Shariff’s success. Shariff and the dealership were very respectful. It was a bright, c environment. Several of the other employees seem to rejoice in Shariff’s success. Shariff and the dealership were very respectful. It was a bright, clean space and I was made to feel very comfortable. Shariff is a very pleasant and knowledgeable young man. He represented the dealership well. He stayed beyond his schedule to be sure that I was comfortable enough to drive the vehicle home. Outstanding experience! More

Great dealership all the employs are very helpful and they have great deals this the second car I bought from there they have great deals this the second car I bought from there More

I normally do not leave reviews, but my experience with Heritage Chrysler Dodge Jeep Ram of Owings Mills has been extremely frustrating and still unresolved. I purchased a used vehicle from them on Nove Heritage Chrysler Dodge Jeep Ram of Owings Mills has been extremely frustrating and still unresolved. I purchased a used vehicle from them on November 8, 2025. Before I even took possession of the vehicle, the dealership damaged the front passenger fender. They admitted fault and agreed to repair it—but more than three weeks later, the repair is still not done. What makes this situation worse: The dealership is using a third-party contractor, not a certified body shop. This contractor only comes once a week if they show up at all and performs repairs outdoors, which is unacceptable for body work. Communication between the Sales and Service departments has been inconsistent and often conflicting. I have been making monthly payments on a vehicle that I barely got to drive, while the dealership has had it in their possession longer than I have. The rental vehicle they provided is nowhere near the level, value, or class of the vehicle I purchased for my business. I rarely receive updates unless I reach out first. The disconnect and apparent tension between Sales and Service is obvious, and the customer is the one who suffers because of it. I purchased this vehicle in good faith and expected professionalism, timely repairs, and accurate communication. At this point, I am exploring formal consumer complaints and legal options. I sincerely hope no other customer has to go through this. More