Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

Great service, somewhat overpriced The good - Great costumer service, dropped my Jeep off for inspection and walked across the street for lunch. While eating it started to rain and was The good - Great costumer service, dropped my Jeep off for inspection and walked across the street for lunch. While eating it started to rain and was still raining when I was called to pick up my Jeep. When I said I would just wait for the rain to slow down they offered to come pick me up in my Jeep and drive me back to the shop. The not so good - I purchased my Jeep brand new although a model year old and had to pay for an inspection 2 months later. The bad - they tell you when you buy a vehicle from them that you get free inspections and that you just have to pay for emissions,which sounds great but they charge you almost double what other shops charge for emissions, probably to cover the charge of the Inspection that is supposed to be free. $44 for emissions is much more than I've found at local shops. Overall- great service probably wouldnt return for service not covered under warranty, prices are just to high. Couldn't recommend to other for the same reason. But if costumer service is more important to you, you probably won't find anywhere better than. Here. More

Good experience JP in customer service department always does an excellent job of taking care of the clients..The 2 times I've experienced problems with my car JP has JP in customer service department always does an excellent job of taking care of the clients..The 2 times I've experienced problems with my car JP has been their for me.. More

Scheduling and getting work done was a breeze. I called for an appointment, and they got me in the same week. I dropped my vehicle off the night before and picked it up the next afternoon...all fi I called for an appointment, and they got me in the same week. I dropped my vehicle off the night before and picked it up the next afternoon...all finished. The process was easy and trouble-free. Thanks. More

Top Notch Top notch from start to finish! Thanks to Roger my service advisor, James the technician, Wes, Scott, and Tony your excellent parts team. I’m back on Top notch from start to finish! Thanks to Roger my service advisor, James the technician, Wes, Scott, and Tony your excellent parts team. I’m back on the road again feeling confident in the repair! I’ll most definitely will be back in the future when my or my wife’s Jeep needs any maintenance or repair. More

Great service Always receive great service . The people in service always great me with a smile. And my vehicle is always repaired correctly. I will return for all Always receive great service . The people in service always great me with a smile. And my vehicle is always repaired correctly. I will return for all my service needs More

Great service! Everyone I encountered was very professional. They made me feel like I was a valued customer. A bunch of super nice people work here! Quick honest ser Everyone I encountered was very professional. They made me feel like I was a valued customer. A bunch of super nice people work here! Quick honest service! More

Checkup The service I received today was prompt. Tracy called me to let me know what was done and when I got there made every effort to get my needs met. The service I received today was prompt. Tracy called me to let me know what was done and when I got there made every effort to get my needs met. More

Your time is more valuable than mine. You said that you had parts but did not. Thus having to set up another appointment. I called Faulkner they assured me the have the parts. I have just You said that you had parts but did not. Thus having to set up another appointment. I called Faulkner they assured me the have the parts. I have just purchased a Cadillac from them Faulkner. They I fill treat me and my vehicle better . I will not need your service any longer for my two Jeeps . Thank you . I have been in the past an auto mechanic for six years. I fill for Freedom to tell me the inside of both of my front rotors had rust and only using 40% pad they had to of removed both front tires ? The next day when I took off the wheels to put on the new rotors and breaks. The lug nuts where well over 200 ft pounds and one nut was stripped . I do have a torque wrench and always insure the nuts with a rotor attached are 110 ft pounds on all nuts to prevent rotor worping I am not positive if my front wheels were pulled there . If so not good ! PS I do not remember any of the employees names I seen . More

Friendly and efficient service associates. Vehicle inspection and annual maintenance performed on Jeep 2016 wrangler. Associates friendly and courteous. I had a coupon to use but forgot to give Vehicle inspection and annual maintenance performed on Jeep 2016 wrangler. Associates friendly and courteous. I had a coupon to use but forgot to give it to service before performing work and completing bill. They were happy to adjust bill with coupon discount. I really dont recall the service peoples names. They were all great. I just checked a few names. Maybe you should have them put their names on the billing somewhere. More

Service Department / Disapointment My third service. Friendly people. They tried to do good. A beautiful morning & you didn’t wash my jeep. What a let down. I’ve never taken a car to a My third service. Friendly people. They tried to do good. A beautiful morning & you didn’t wash my jeep. What a let down. I’ve never taken a car to a dealship for service that did not include a car wash. 2 and a half more years of this kind of service. More