Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

The dealership sold me a "3/36 Bumper to Bumper" warranty that does not cover certain parts. They charged me 49.99 to tell me that the problem with my vehicle was not covered by the warrant Bumper" warranty that does not cover certain parts. They charged me 49.99 to tell me that the problem with my vehicle was not covered by the warranty THEY sold me. Also when I picked up my vehicle there is a new problem with my vehicle. You should not buy a new or used vehicle from them. They misrepresent the products they sell. More

I recently had my jeep in for a noise in the left front wheel. Freedom (Heather Luta) told me two people drove my jeep and couldn't reproduce the noise. They had my vehicle for over 8 hours and accomplis wheel. Freedom (Heather Luta) told me two people drove my jeep and couldn't reproduce the noise. They had my vehicle for over 8 hours and accomplished nothing. I called multiple times and no one would return my call. I ended up just showing up at the dealership after several failed attempts to talk to someone. I drove the vehicle home approx. two miles from the dealership and the noise was still there and very apparent when bearing to the left on a curve. Apparently the Technician and Shop Foreman took it for a test drive... I don't think they really drove it or they would have heard it. Now I'm left feeling like they didn't even check it. If it's making a noise (squeaking when I turn left), something is obviously wrong. I don't feel like I can trust them and feel safe driving the vehicle. My vehicle at the time of service 01/19/11 had 24,757 miles on it. The noise is still there and I hear it multiple times a day (every day). On January 29th, I returned to the dealership for a scheduled oil change and asked them to check the differential (while they were installing another fan motor for my heater). They changed the oil and there was no mention of the differential on the paperwork when I got home. Is this part of the regular oil changes and fliud check? In addition, I thought maybe the squeaking in my front wheel would be gone after everything was changed (possible fluid level issue), but it wasn't. Now I'm debating on whether or not I need to drive out of my way and go to another dealership. More

We were visiting Hershey PA (from NY) for a basketball tournament for our daughter and got in late on a Friday evening having significant brake noise after we finished our highway drive. I called 2 deale tournament for our daughter and got in late on a Friday evening having significant brake noise after we finished our highway drive. I called 2 dealerships and was told they could not fit us in to their service schedule, when I called Freedom I spoke with Dan Ward their service asst manager and he said he would see our vehicle today, recommended what time we should come and assured us he would have it taken care of. We have four children, and needed a vehicle he assured us he would help us with a rental if necessary, but thought it may not require too much time. He had a courtesy vehicle take us to a lunch spot and retail area and called us one hour later that the vehicle was done. The entire thing was covered under warranty, however, the major issue was that we had a car issue and Dan and Freedom took care of us expediently and with great care and compassion for our situation. Thanks. More