Heritage Chrysler Dodge Jeep RAM Harrisburg - Service Center

Amber is a real sweet heart when it comes to customer service. She is pleasant and always willing and able to help with getting you the best service possible. service. She is pleasant and always willing and able to help with getting you the best service possible. More

Actually bought my car from another dealership. We were having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothin having issues with it and the dealership I bought it from said I could go to a Chrysler dealer closer to my home. I choose Freedom and it was nothing less than a great experience. I already was having so many issues communicating with the dealership where I purchased my car and was so upset that Trish at Freedom made me feel more at ease and even helped me when I had to communicate with the dealership I bought it from. They found all the problems, fixed everything up, and kept in touch with me the entire time my vehicle was in their care. I would go back to Freedom in a heartbeat just because of the great customer service I received from Trish. Freedom is very lucky to have her. She did everything in her means to make sure I was satisfied and to erase the bad taste I had from the dealership where I originally bought my vehicle. I got to know Trish on a personal level and she is so honest and caring. She noted my account wonderfully and worked with the warranty company to make sure everything was covered so that I would have no out of pocket expenses. I will go back to Freedom just because of the service I received from her and if I ever need another car in the future I will consider Freedom before anywhere else in the Harrisburg, PA area. Thank you Trish for everything you are amazing! More

Very shoddy repair. Disappointing. Dealership has low standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leak standards and is reluctant to take responsibility for mistakes. AC wasn't working. The dealership service advisor proposed replacement of leaking evaporator unit in the dash (a $1500.00 repair). Upon job completion, the owner identified numerous new problems created by the AC repair work as listed below: - horn wouldn't work - cruise control buttons on steering wheel wouldn't work - radio control buttons on steering wheel wouldn't work - AC air flow would drop off after several minutes (evaporator icing up) - dash incompletely reassembled - windshield drain lines in engine compartment below wiper assembly disconnected - high beam indicator wouldn't work - carpet wet, no condensate draining from new evaporator unit - passenger mirror would not adjust up or left from the dash The service department insisted they were not responsible for most of the problems, even though there was very strong cause and effect correlation. Items were all working when shop repair began. Items were all as described above immediately following shop repair. I was even charged an additional $159.00 labor fee for the service department to troubleshoot the problems which they insisted were not caused by their work. And, after leaving the vehicle for another day and night for the final troubleshooting, it was returned dirty - shop policy supposedly is to provide free car wash with servicing. More

Previous visits to Freedom Chrysler were stressful because the service person seemed to be too busy to explain things or find answers. We had been advised to change the cabin filter in our 2005 PT Cru because the service person seemed to be too busy to explain things or find answers. We had been advised to change the cabin filter in our 2005 PT Cruiser on our next visit. During this visit we requested the cabin filter be changed and were advised the PT Cruiser does not have a cabin filter! Makes me wonder how well my car was checked before this visit. Trish explained all the tech recommendations and was able to give me a price for each item. She was friendly and courteous. It was nice to work with someone who did not make me feel like I was bothering them with my questions and requests. More

Great Service; friendly staff; Ms. Hollenbaugh is very helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. More

Had an exhaust issue and when I took it to this dealer I was told they could only get an after market exhaust since they had nothing else in their inventory and it would take longer to get a factory made pa was told they could only get an after market exhaust since they had nothing else in their inventory and it would take longer to get a factory made part. At the time I didn't know the difference so I told them that was ok. After being charged $1,200 for the parts and service, it didn't even last a week. I took it back in twice and was told they couldn't find anything wrong, even though I video taped the Jeep making a noise and Kim Cruz had a mechanic come out to look at it and drive it but he said the noise was from the four wheel drive shaft. After driving it a couple more weeks the noise kept getting worse, I took it back in again and this time they found the Exhaust Manifold was broken again. This is the third one replaced on this Jeep in one year. They were going to charge me another $300+ for labor to fix the issue until I made a complaint about their cheap parts and crappy repair service and the fact I had now paid $2,000 in one year to get this issue fixed with most of the charges coming from labor. The part itself cost $150. After making the complaint to Meaghan that they have raked me over enough in labor fees and the part didn't even last a week before it failed, she said she would check with her manager to see if she could get the labor fee waved. I had asked when I had the part installed what the warranty coverage would be. I was told by Kim that she wasn't sure about the part warranty and I could check with Meaghan, but that they backed up their service for a year. My brother in law who had taken me to pick up my Jeep heard the same comment. Yet now I was being told that wasn't true and that labor isn't covered under warranty for a newly installed part that fails. After Meaghan talked to her manager, they agreed not to charge me this time. Because this has become an issue, I started to check internet Jeep forums and I found the failure of this aftermarket part is a common problem in the Jeep community. Being a Jeep dealer, they should be aware of the issue with this part failing at a high rate and shortly after being installed. Maybe they are and that is why they won't put a labor warranty on the part. It doesn't do any good to have a warranty on a $150 part when the labor is double that amount when it fails. They should not be installing it on their customers Jeeps. Being a Jeep dealer, they should have access to get factory Jeep made parts for their customers same day or at least next day and give us an option to install the cheap part or install the factory made part. I have learned a lesson with this issue and I don't know how long this third cheap after market part will last, but I know now in the future if it fails again I will have to argue with them again about the labor fees for a cheap part and will probably have to go someplace that sells quality parts and backs up their service with a warranty and doesn't try to rake their customers for more labor charges. When you have to argue to get even a weeks warranty coverage on something, it lets you know what kind of service company you are dealing with and the lack of quality you are getting for your money. More