Heritage Chrysler Dodge Jeep RAM Harrisburg

The test drive process was nice. Asked a bunch of questions to guarantee I was happy with vehicle. Went to the dealership to view 2 cars, a 2019 and 2016 model. The 2016 model was at Asked a bunch of questions to guarantee I was happy with vehicle. Went to the dealership to view 2 cars, a 2019 and 2016 model. The 2016 model was at another location so I could only view the 2019. It is a nice car and he assured me he could get me the newer model in my budget. I agreed to the newer model then. The process went downhill from there, it was good up until then. I arrived at the dealership at 3:15 and didn’t leave until after 8. As I waited I was periodically told there was good news and my credit score was a lot better than the last time I purchased my car. Every time he told me he had good news the price went up more and more monthly. By that point I was already there 3 hours and was disgruntled about the price and time but felt obligated to commit. At one point I had to leave for 15 min to grab my work computer and they tried to get me to take to car, I felt like they were pressuring me to ensure I return to purchase the car which bothered me. I purchased mt last car with a loan in 1/3rd of the time I was at this place. It ended up being over $100 over my monthly budget which then prevented me from feeling comfortable adding extra coverage to my car, like I did with my last vehicle. I was test driving vehicles for a few weeks, many other places offered me $500-$900 for my broken vehicle trade in and offered to tow it. This place only gave me $100 and I have to pay them to tow it in after I clean it out today which will prolly cost more than the $100 I recieved for the car. Also wish I found another way to get rid of my car than trading it in through them. I left the dealership very unhappy and was up all night wishing I just canceled it and didn’t go back when I went home earlier. The vehicle is way over my budget and I wasn’t able to afford extended warranty coverage, which I’m especially annoyed about considering what I just went through with my previous car breaking down while I was still paying on it. Had a very unfortunate, very regrettable experience. More

This is our second time working with Mike at Heritage Harrisburg. Once again, he found the exact vehicle we were looking for. They even had it driven from Maryland just for us to test drive it. Now THAT Harrisburg. Once again, he found the exact vehicle we were looking for. They even had it driven from Maryland just for us to test drive it. Now THAT’S good customer service. He was professional and always got back to us when we had questions or concerns about the buying process. Everyone in the dealership was also friendly and easy to work with. Thank you so much. More

I had a good experience at heritage cdjr. this was my second time purchasing a vehicle from them and never a doubt if your looking for a new car or truck or even maintenance to check them out this was my second time purchasing a vehicle from them and never a doubt if your looking for a new car or truck or even maintenance to check them out. Ian was a good sale person helped me out in all the questions i had even made sure the Gladiator is what i wanted. He made something i seemed impossible, possible and with the help of everyone else at the dealership. One of the best around this area!! More

Most excellent customer service ever received! Ian is truly a very valuable asset to your dealership. Pay him more!! Ian is truly a very valuable asset to your dealership. Pay him more!! More

Tina is fantastic at what she does, I highly recommend her. She’s the greatest her. She’s the greatest More

Very friendly, courteous and respectful. Very helpful in finding a deal that's right for you without the pressure. It was a pleasure. Thank you to all whom I was in contact with, but especia Very helpful in finding a deal that's right for you without the pressure. It was a pleasure. Thank you to all whom I was in contact with, but especially Moises, Tina, and Tom. More

Tina was outstanding! We have never felt a sense of “trust” when buying a car in the past but Tina Is very genuine and sincere! Way to go Heritage! We have never felt a sense of “trust” when buying a car in the past but Tina Is very genuine and sincere! Way to go Heritage! More

The car buying process was a breeze thanks to Sidney and Fred! Thanks again to you both! Fred! Thanks again to you both! More

Excellent customer service, Sid did a great job and listened to what I was looking for. Every person I came in contact with was friendly and accommodating. listened to what I was looking for. Every person I came in contact with was friendly and accommodating. More

Mike Pease and Tom Stelzer were wonderful to work with on the purchase of a new Grand Cherokee! the purchase of a new Grand Cherokee! More