Heritage Chrysler Dodge Jeep RAM Harrisburg

Great Service; friendly staff; Ms. Hollenbaugh is very helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. helpful and a good asset to the company. Be sure to keep her. It is nice to see a familiar face when the car needs to be serviced. More

Had an exhaust issue and when I took it to this dealer I was told they could only get an after market exhaust since they had nothing else in their inventory and it would take longer to get a factory made pa was told they could only get an after market exhaust since they had nothing else in their inventory and it would take longer to get a factory made part. At the time I didn't know the difference so I told them that was ok. After being charged $1,200 for the parts and service, it didn't even last a week. I took it back in twice and was told they couldn't find anything wrong, even though I video taped the Jeep making a noise and Kim Cruz had a mechanic come out to look at it and drive it but he said the noise was from the four wheel drive shaft. After driving it a couple more weeks the noise kept getting worse, I took it back in again and this time they found the Exhaust Manifold was broken again. This is the third one replaced on this Jeep in one year. They were going to charge me another $300+ for labor to fix the issue until I made a complaint about their cheap parts and crappy repair service and the fact I had now paid $2,000 in one year to get this issue fixed with most of the charges coming from labor. The part itself cost $150. After making the complaint to Meaghan that they have raked me over enough in labor fees and the part didn't even last a week before it failed, she said she would check with her manager to see if she could get the labor fee waved. I had asked when I had the part installed what the warranty coverage would be. I was told by Kim that she wasn't sure about the part warranty and I could check with Meaghan, but that they backed up their service for a year. My brother in law who had taken me to pick up my Jeep heard the same comment. Yet now I was being told that wasn't true and that labor isn't covered under warranty for a newly installed part that fails. After Meaghan talked to her manager, they agreed not to charge me this time. Because this has become an issue, I started to check internet Jeep forums and I found the failure of this aftermarket part is a common problem in the Jeep community. Being a Jeep dealer, they should be aware of the issue with this part failing at a high rate and shortly after being installed. Maybe they are and that is why they won't put a labor warranty on the part. It doesn't do any good to have a warranty on a $150 part when the labor is double that amount when it fails. They should not be installing it on their customers Jeeps. Being a Jeep dealer, they should have access to get factory Jeep made parts for their customers same day or at least next day and give us an option to install the cheap part or install the factory made part. I have learned a lesson with this issue and I don't know how long this third cheap after market part will last, but I know now in the future if it fails again I will have to argue with them again about the labor fees for a cheap part and will probably have to go someplace that sells quality parts and backs up their service with a warranty and doesn't try to rake their customers for more labor charges. When you have to argue to get even a weeks warranty coverage on something, it lets you know what kind of service company you are dealing with and the lack of quality you are getting for your money. More

I made an appointment to have my car inspected and oil changed, also to have the screeching brakes checked and problems with the steering wheel shaking if going over 40 mph when applying the brakes. Trish changed, also to have the screeching brakes checked and problems with the steering wheel shaking if going over 40 mph when applying the brakes. Trish was very helpful she had the mechanic check out all the things we discussed and she came back to me and explained everything that was wrong and what they were going to do and the cost. Also left me know anything that needed to be done for it to pass inspection. Very helpful and very pleasant and personable. Some additional repairs have to be done but parts had to be ordered, she explained that the parts department would call me and let me know when they are in and I am to contact Trish to set up an appointment to bring my car in for the additional work to be done. She also stated she will arrange for me to have a loner car for these repairs so I don't have to take off work. More

I was in today for an state inspection. I mentioned to the associate that i need my car done as soon as possible, due to an doctor appointment. Not only my car was inspected, washed , but i also received the associate that i need my car done as soon as possible, due to an doctor appointment. Not only my car was inspected, washed , but i also received a phone call from trish , in reference that my car was ready. I was very pleased with the attention i was given from the moment of arrival till i left. I would like to give commendation to trish hollenbaugh for understanding the importance of my doctor appointment and i was able to reach there on time. Amanpreet k Saini More