Heritage Chrysler Dodge Jeep RAM Harrisburg

I bought new Dodge Ram truck 2 weeks ago and with it purchased protection package.I called and scheduled appointment and was provided a loaner vehicle for the day of service.Purchase and service went ve purchased protection package.I called and scheduled appointment and was provided a loaner vehicle for the day of service.Purchase and service went very smoothly and provided most positive experience I've ever had with a car dealership. More

I needed my car to get a oil change I called to get an appointment which I didn't think they could squeeze me in but to my surprise they where able to get me in on a Saturday which in a day I wanted due appointment which I didn't think they could squeeze me in but to my surprise they where able to get me in on a Saturday which in a day I wanted due to my work schedule. More

We were travelling from Ontario, Canada to Florida when an unfamiliar light came on, on the dashboard. The jeep then started chugging and we could not pick up speed. We had just pulled in to Harrisburg, P an unfamiliar light came on, on the dashboard. The jeep then started chugging and we could not pick up speed. We had just pulled in to Harrisburg, PA for the night. First thing in the morning, we called this dealership and thankfully got Joy on the line. She told us to bring it right in and she would try to fit us in to see what was wrong. A price was quoted to us for an analysis of the problem when we arrived. An hour later, they had found the problem, fixed it and the price was less than what had been quoted. Then, they gave us a complimentary car wash - much needed as we had driven through snow and slush. Throughout the hour, Joy checked in frequently telling us what was going on. They also offered coffee and doughnuts! During this time, we also observed other employees coming in to discuss things with other car owners. Everyone was so friendly and personable. We were very impressed with the entire experience and are very grateful that if we had to breakdown, it was in Harrisburg. We continued on our way with no further problems. Thank you again for everything. More

I stopped by on Saturday morning to see if they could plug my tire. Even though they were busy, and I didn't have an appointment, they took my car back. They found the nail, plugged my tire, and even ref plug my tire. Even though they were busy, and I didn't have an appointment, they took my car back. They found the nail, plugged my tire, and even refilled my wiper fluid. My wait was pretty reasonable and I was back on the road in no time. Everyone there is pleasant and provide excellent customer service! :) More

Check-in very easy. Lounge area spacious. Wait time reasonable. All staff were polite and professional. Prices are good especially when using coupons. Appreciate complimentary car wash. reasonable. All staff were polite and professional. Prices are good especially when using coupons. Appreciate complimentary car wash. More

428T I had bought my car used from another place and really didn't have a dealer to work with. I had brought my car here last September to resolve a recall I received because it was near my work. I re really didn't have a dealer to work with. I had brought my car here last September to resolve a recall I received because it was near my work. I returned this month for a state inspection and an oil change because I had a good experience last time. This time was no different. The service attendant had my paperwork ready to go that I only had to give him my key, insurance and registration. He reviewed with me what they would be doing. When he got to the tire rotation, I explained that I just put new tires on two weeks ago and they wouldn't need rotated so he crossed it off the list. The waiting room they have is very nice with a TV, magazines, coffee and even a play area for children. More importantly on this very cold weekend was that it was warm. My car was ready less then ninety minutes later. The service attendant reviewed with me the work that was done and the price of each. He gave me back the key, insurance and registration and turned me over to the cashier. She apologized that they did not wash the car but I understood because of the very cold temperatures. She did say that I could bring the car back once the temperature warmed and they would wash it. I was very satisfied with the service and will definitely return in the future. More

Very polite and went over every thing that was done to the car. everything was done in less then a hour. even told me what should be done in my next visit. would advice my friends to try there the car. everything was done in less then a hour. even told me what should be done in my next visit. would advice my friends to try there More

I really enjoyed the service that was provided to me. Very professional and when nobody would give me a chance on getting a car freedom gave me a chance & put me in a new car. THANK YOU!!!! Very professional and when nobody would give me a chance on getting a car freedom gave me a chance & put me in a new car. THANK YOU!!!! More

I have had nothing but great customer service. I do think some of the prices are high but what can you do, at least I know my truck is in good hands. some of the prices are high but what can you do, at least I know my truck is in good hands. More

The service attendant was pleasant and helpful. The scheduled work was completed on time. Several questions were answered, revealing an expertise for both the product and the service procedures. scheduled work was completed on time. Several questions were answered, revealing an expertise for both the product and the service procedures. More