Heritage Chrysler Dodge Jeep RAM Harrisburg

I was quite impressed by their customer assistance. I give special mention to Nate Velasquez who took the risk to transfer and show me a 2015 Civic EX-L so I could compare my 2022 Hyundai Elantra SE wh I give special mention to Nate Velasquez who took the risk to transfer and show me a 2015 Civic EX-L so I could compare my 2022 Hyundai Elantra SE which I recently purchased from this same dealership. The entire experience ended with me deciding to keep my 2022 Hyundai Elantra but I was really impressed by Nate and the dealership willing to help me compare the cars. I highly recommend this dealership because of their excellent customer service and their very reasonable prices. More

I started the process on the phone with Norma , she was very nice and polite. She answered all my questions and was able to give me some numbers. When I got to the dealership , Troy Scott was waiting very nice and polite. She answered all my questions and was able to give me some numbers. When I got to the dealership , Troy Scott was waiting for me at the door , all my paperwork was ready and we came to an agreement on price very quickly. Troy was very knowledgeable and professional, took the time to explain everything and answered all my questions. Everybody I talked to at the dealership was nice and friendly, definitely a 10/10 experience. Go see troy at Heritage CDJR Harrisburg if you need a car . More

Glad Troy moved to this location. 5th vehicle I've purchased from him because he always gets me the deal I deserve. Only person I buy my vehicles from, best of the best. Financing and 5th vehicle I've purchased from him because he always gets me the deal I deserve. Only person I buy my vehicles from, best of the best. Financing and management here were top notch too. More

I had a wonderful experience from the minute I met Troy. He is very kind, knowledgeable, and willing to work with you to get you where you want to be. He is very kind, knowledgeable, and willing to work with you to get you where you want to be. More

Purchasing a new car usually falls along the lines of going to the dentist for a root canal! So, after our positive experience at Heritage Jeep and our sales consultant Jon, I had to write a review. Th going to the dentist for a root canal! So, after our positive experience at Heritage Jeep and our sales consultant Jon, I had to write a review. Throughout the buying/shopping process Jon was amazing and listened to the specifics of what we were looking for in a Jeep. He was very personable and professional during the time we were there and made sure we were also comfortable during the lengthy process. I don't think we've ever experienced a sales person so flexible to our needs and not trying to do a hard sell, which was one reason we did end up purchasing from Heritage. Sean in their finance department was also very pleasant to work with and really worked to get us what we needed to ensure our Jeep is maintained throughout our ownership at a price point we wanted. It is now three weeks after the sale and Jon is still providing us help after the sale with anything we need. That is impressive and not something one usually receives after taking ownership. I hope working with the service department at Heritage is as equally as positive over the years. If you are shopping for a Jeep in the HBG area I highly recommend visiting Heritage JCD! More

I guess the third time is NOT the charm for Heritage when it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from it comes to customer experience. On November 8, 2024, I visited the dealership to cancel an extended warranty on my current vehicle purchased from Heritage. This was in preparation for a future vehicle purchase, ensuring I would receive the maximum refund before further depreciation. Fast forward to November 18, I inquired about a Ram 1500 after seeing attractive pricing online. I worked with a salesperson named Phat and received an appraisal for my vehicle at $25,000 from “Chuck.” Unfortunately, we couldn’t finalize a deal before my planned vacation starting November 21, and I knew I’d miss out on the November rebates. No problem there. Fast forward to tonight, December 9. I scheduled an appointment with Phat to inquire about a Dodge Durango, which had promising incentives for December. That’s when the problems began to snowball. Extended Warranty Mismanagement Heritage never processed the cancellation of my extended warranty from November 8. Their excuse? “Whoops, we must have forgotten to send the email.” Considering dealerships lose money when customers cancel warranties, this feels suspicious at best. The refund amount I was expecting—$3,678—remains unresolved. Unjustifiable Trade-In Value Drop I was shocked to see my trade-in value drop from $25,000 (offered on November 18) to $22,3XX tonight—a nearly $3,000 reduction in less than three weeks. I was told this was because of the time elapsed since the initial appraisal. Adding insult to injury, the new offer included a $2,000 appraisal bonus currently being advertised. This means the actual value of my trade was just $20,3XX. Both NADA and KBB estimate the fair value of my vehicle at $26,000. Price Markup and Manipulative Practices The Durango I was interested in was marked $1,500 higher than its advertised internet price. When I pointed it out, I was told it must have been a “computer glitch.” Conveniently, they “fixed” the price—but only after I caught the discrepancy. Moreover, when I asked for the $2,000 appraisal bonus to be added on top of the trade-in value as advertised, I was told it was already “bundled in.” Despite the clear promotional messaging, Heritage refused to honor the bonus as an addition, citing the irrelevant fact that I purchased my vehicle at a discount for $29,500. Unprofessional Attitude The parting words from Chuck, “You can try and shop elsewhere. Let me know how that works out for you,” were dismissive and unprofessional. For a repeat customer like me, this was the last straw. This experience left me feeling slighted and unappreciated. From the extended warranty mishandling to deceptive pricing and trade-in practices, it’s clear that Heritage and MileOne prioritize their profits over customer satisfaction. I will not do business with them again. If you value transparency and respect, I recommend looking elsewhere for your next vehicle purchase. More

I typically approach used car purchases with caution, but my experience with Troy at Heritage CDJR was exceptional. His professionalism, expertise, and meticulous approach were truly impressive. The transact my experience with Troy at Heritage CDJR was exceptional. His professionalism, expertise, and meticulous approach were truly impressive. The transaction was seamless, leaving me highly satisfied. I strongly recommend Troy as the preferred salesperson at Heritage CDJR. More

Troy was very knowledgeable in his ability to sell cars He knows his vehicles in and out. He is willing to help with obtaining the vehicle for the amount you can afford. He knows his vehicles in and out. He is willing to help with obtaining the vehicle for the amount you can afford. More

Very friendly. Great service from entering the door until driving away. Troy Scott is the very best. Wherever he is working that's what I am driving. Great service from entering the door until driving away. Troy Scott is the very best. Wherever he is working that's what I am driving. More

I bought my 2019 Lexus RX 450h in February 2024 and after few months there was a problem with my radio unit. Great honest professional people fixed my car in time and participated with my expenses. Especial few months there was a problem with my radio unit. Great honest professional people fixed my car in time and participated with my expenses. Especially thanks to general manager Mr. Jason Discolo and service supervisor Matt Wike. I will recommend this dealership to my friends and relatives. More