Heritage Chevrolet Buick Owings Mills - Service Center

Horrible!!!! I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service, I was rudely cut off by the Service Tech, as he transferred me to the parts department, which I did not need. When I spoke to the rep in parts, I was told that I could have the codes faxed to me. I said I tried in the past to input the codes, but it did not work. I asked to be transferred back to service. I asked to schedule an appointment (which is what I was trying to do in the first place before being cut off and transferred). With an attitude, Roscoe, I believe his name to be, told me May 27th was the only day he had available, all other days were booked. I said “so even future dates are booked?" I wanted a date in June. He says that’s fine. Puts me on hold, then comes back to the phone to get my phone number and name to call back, He says he didn't want to keep me on hold. I never received a call back. The next day, I called the 1-800 number and spoke to a very pleasant customer service rep. He scheduled my appointment with no problems. He asked was there any questions that I had. I said yes, I was quoted a price of $60 and I would like to confirm. He was unable to confirm, so he had to transfer me to the service department. Again, I was faced with the same rude person I spoke to yesterday. He wants to charge $115 for unlocking a radio. I told him that was not the price I was quoted. He was quiet for a second then, proceeds to tell me about the codes and the half an hour for the labor. I said ok transfer me back to customer service, I would like to cancel my appointment. The attitude continues, as he tells me he can cancel for me. After that I just hung up. I cannot believe how rude these people are. If you do not have excellent customer service, you should NOT work with the public. Then to top it all, the lie I was told about the price of unlocking a car radio. This man treated me as if I was wasting his time, and then wanted to up the price on me like i was getting on his nerves. I will take my business elsewhere. I do not recommend this place to anyone, not even my worst enemy, if I had one!!! More

I went to this dealership because they are 'Saturn certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, neither of my issues got fixed, and I left having paid around $850 for providing me with their expertise and saying they took care of something in the ignition module which was causing the check engine light (which came BACK on almost immediately just like before) and saying my whole trans is dying. Basically, I paid for a few screws being tightened and an opinion of the service dept. saying that my car is crap. Well, I went to Caton Auto Clinic and they fixed my car in less than a day (bad valve body) and said there was absolutely nothing else wrong with the transmission itself, gave me a year warranty on parts and labor, and told me not to worry about a thing for a little more than I paid Heritage. Also, that job fixed the check engine light. THANKS Heritage Chevrolet for reminding me that even with very nice employees, a dealership is still a dealership and will scam you and steal your money (Enough to cover a month's rent, at that) Don't go there for repairs. More

Larry Proffitt and the service team helped us out of a jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is jam... Our car was another GM product that is not sold by this dealership, but they really know their stuff. We just had a baby, and this vehicle is our main people hauler for our family and out of town guests. And when it failed to proceed one cold Friday morning I assumed we'd be out of luck for the weekend or longer! When we spoke with Larry, he outlined exactly what was going on throughout the service visit; and what the repair would entail, cost and when it would be ready. When you depend on a vehicle for all your transportation needs, that information is critical. This is the second time using the service department (the first was routine maintenance) and what you feel when you talk with them is they care about you and you vehicle. Bring your car here and you can't go wrong! Thanks again Larry! More

Carla Watkowski goes above and beyond in customer service. She does a terrific job as a service adviser. I took our Cobalt in for a manufacturer's recall and as always the service was fast and profes service. She does a terrific job as a service adviser. I took our Cobalt in for a manufacturer's recall and as always the service was fast and professional. Carla made sure everything ran smoothly and kept check on the progress, ensuring all was being done well. She is caring, polite and makes sure things are running efficiently. Whenever I call for a service appointment if I leave a message calls are returned promptly. It is a pleasure to deal with someone like Carla who makes me and my wife both feel like our business--and MileOne's service--is important. More

I purchased a 2008 Chevy Cobalt from your dealership in 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when 2009. A couple of weeks ago I brought the car in for service. One of the issues that I was experiencing is a loud noise coming from the engine when I accelerate. I think that the problem has something to do with the transmission. Carla Watkowski was my service specialist. She told me that the mechanic looked at the car and found nothing wrong with it and that he didn't hear any noise coming from the engine. Everyone who rides in my car can hear the noise coming from the engine. I find it very hard to believe that your technician said that nothing was wrong with the vehicle. In addition to your service department not being able to fix my car problems Carla was very difficult to get in contact with. Usually when I called she didn't answer the phone. I had to leave several messages for her. One time I called and was put on hold for almost a half hour before she picked up. After I left your service department I called Carla to let her know that I was not satisifed with the service I received. Of course, I had to leave her a voice mail because she didn't pick up her phone again. She called me back once but unfortunately I was in a meeting and unable to answer the phone, but I did call her back within about 5 minutes and.....got her voice mail again. I have left at least two additional vocie mails for Carla telling her that there is definitely something worng with the car but she never called me back. The customer service that I received at the Heritage Service department was absolutely the worst that I have received at any place of business in a long, long time. I would not recommend this dealership to any of my friends or family. I have decided to take my vehicle to Fox Chevy on Security for service even though it is further from my home. Hopefully they won't treat me as if they don't give a xxxx whether or not I receive good service. More

I waited for over an hour for the shuttle after being told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an upd told it was only going to be a few minutes. I was also not contacted before work started to be done to my car. I had to call twice to find out an update. I would not recommend this dealership for service to anyone. More

Our visit (08:30 am)to Heritage was for the Oil Change + Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his r Diagnostics benefit afforded our 2004 Saturn Vue, with 43K miles. With Ricky Walston, we have had a long term relationship and rely heavily on his recommendations. As women love to shop, my wife began roaming through the lot, while I waited patiently for our car. She came back, with that look in her eye. I know it because that's how we got the 2004 Vue. She lead me to a slightly used 2010 HHR. Ed observed us from a distance, with a friendly smile on his face. I struggled to get her back to the service bay, but she then went to Ricky and asked about particulars on the HHR. With a very good recommendation for service, she waltzed me back to the car, where Ed explained the particulars and took us for a test drive. My being 6'4', it had to pass my test of comfort, and it did. As women sometimes change their minds, as Ed was taking us back to the showroom, she spied a HHR-SS Crytal Red on the floor. That was it, but it was a manual shift. She had Ed spend have the day looking for a HHR-L2 of that color and with several wanted options. The car was located in Pennsylvania. While we settled finances with Gordon, Ed drove to retrieve the car. While waiting for Ed to return. we were treated to the largest truck we have ever sat in, by Tony. The friendly atmosphere in the showroom was ever evident when we immediately came back in and said we couldn't get into the truck. We have had a 17 year relationship with Heritage Owings Mills Saturn and almost that many years with Ricky. Heritage has always treated us fairly and kept our many cars in very good working order, even our 1994 Saturn SW2, donated to charity in 2009. We will continue to use Heritage and have on many ocassions recommended it. More