Heritage Chevrolet Buick Owings Mills - Service Center

Wouldn’t recommend Dropped off my vehicle a day before my appointment to get my vehicle checked out of why it kept cutting off. I recently just bought my vehicle from an Dropped off my vehicle a day before my appointment to get my vehicle checked out of why it kept cutting off. I recently just bought my vehicle from another heritage locations. On the day of service I had to repeatedly call them to check status. I received a call after 5pm saying my vehicle was ready for pick up and they fixed the problem. I was never called and informed of the issue and asked if I wanted to proceed. Next when I came to pick up my vehicle I had to wait 30mins for them to find my car just to tell me it was still on the hook and I was unable to take home that day. I was sol with no vehicle and no transportation for work. I was offered a temp car if I could come back the next morning after 7 which was too late for me as I have to leave home by 6 to reach work on time. In addition the next day the could not give me a reason why my vehicle was left on hook and wasn’t taken up front for pickup. I was told the manager would be following up with me which they never did. Very inconvenient and shakey!!! More

Above Expectation Stephanie Spindler is the perfect for the service industry in that she is always courteous and goes beyond expectations in dealing with the customer. Stephanie Spindler is the perfect for the service industry in that she is always courteous and goes beyond expectations in dealing with the customer. On the last visit, she reminded me I was due for a free oil change, made sure a tire rotation was included and capped the visit by setting me up with a 1-year free trial with On-Star, which now enables me to use my Buick app. Oh, and she got me out of there within an hour. Stephanie is the reason I keep coming back to Heritage for service. More

Best I've done had ATT: Heritage Chevrolet I Tyrone Anderson want to let every one know that miss Stephanie Spindler of the service dept: and also Sean Lewis the ATT: Heritage Chevrolet I Tyrone Anderson want to let every one know that miss Stephanie Spindler of the service dept: and also Sean Lewis the Corvette Specialist do outstanding Jobs. They also care about their customers I myself put THEM BOTH on a high level. More

Excellent Stephanie is the best service advisor. She takes great care of both of my trucks. I only go to heritage because of her great customer service. Stephanie is the best service advisor. She takes great care of both of my trucks. I only go to heritage because of her great customer service. More

Awesome I was greeted immediately Pleasant service rep All my questions were answered Very short wait time Clean lounge area with complimentary beverag I was greeted immediately Pleasant service rep All my questions were answered Very short wait time Clean lounge area with complimentary beverage. Friendly atmosphere Quick check out More

Great! My experience at Heritage Chevrolet in Owings Mills MD was outstanding. The wait was not long and very friendly customer service. I always get help fr My experience at Heritage Chevrolet in Owings Mills MD was outstanding. The wait was not long and very friendly customer service. I always get help from Stephanie Spindler she is a big help. More

2017 zo6 I was really happy with the shops attention to detail. I asked for a lot to be done and they were able to complete the jobs promptly. The mechanics ex I was really happy with the shops attention to detail. I asked for a lot to be done and they were able to complete the jobs promptly. The mechanics expertise was very helpful in helping me decide how to proceed. Thanks! More

Great Experience Stephanie the Service Advisor was extremely Customer Focused as well as knowledgeable. She appeared to be extremely interested in my reason for the vi Stephanie the Service Advisor was extremely Customer Focused as well as knowledgeable. She appeared to be extremely interested in my reason for the visit, listened and took note of my concerns. She explained the process and took my contact information for follow-up. Once the work was completed she follow-up with a completed explanation of what had been performed and addressed each of my issues. She utilized terms that a "lay-person" would understand and was sincerely interested in my acknowledgement that I understood her explanation. I would recommend that my children who have a Suburban and Tahoe bring them to Stephanie for coordination of required and routine service as needed. Finally I have to comment on the "cashier" lady who even went out in the cold after I told her she didn't have too because of the weather to verify that the paper and plastic utilized to protect the interior of the vehicle went over and beyond considering the "cold"; as well as the shuttle driver Harry C who drove me home and made me feel comfortable! The entire experience made me feel as if my business was appreciated! More

Outstanding Service A phenomenal service organization. Stephanie truly cares about the customer. She goes above and beyond. I have dealt with dealerships for over 50 year A phenomenal service organization. Stephanie truly cares about the customer. She goes above and beyond. I have dealt with dealerships for over 50 years. My only regret is when I return to Atlanta with my 2013 Corvette, I will not have the service I have been given. I trust her and Sean. They know Corvettes and care about the customer and the vehicle. If you have ever had a bad experience, go to Heritage. They will make it right. More

Stephanie is the only reason I didn't buy a Porsche. I had to call nine different Chevrolet service centers to get service and repairs done on my Corvette, and I'm glad I called the ninth one solely beca I had to call nine different Chevrolet service centers to get service and repairs done on my Corvette, and I'm glad I called the ninth one solely because of Stephanie. She went above and beyond to make sure I was well taken care of and actually delivered better service than the BMW and Audi service centers I've worked with when I owned those brands. I went to Porsche immediately after dropping my car off because I was frustrated at the lack of ownership and resolution from the various dealerships I called, and if not for Stephanie, I would've dumped the Corvette for a 911 just to never deal with Chevrolet service again. You need to take good care of her before someone else does. More