Heritage Chevrolet Buick Owings Mills - Service Center

Several problems with Corvette Heritage (Shawn and Stephanie) actually came out to my home because my car would not start (and there was no way to get it out of the garage without m Heritage (Shawn and Stephanie) actually came out to my home because my car would not start (and there was no way to get it out of the garage without messing the car up -- could not even get car into neutral). Shawn (who does all of the work on Corvette's at Heritage) got the car to start and they took it back to Heritage. Several problems were fixed promptly and the car is back with me. Great job and wonderful to work with. More

Great customer service and friendly smiles I love the service from Larry my sales associate every time I bring my car to get service. He's very friendly, courtesy, respectful and handles me and I love the service from Larry my sales associate every time I bring my car to get service. He's very friendly, courtesy, respectful and handles me and my car(lol) with car. Always a pleasure getting my car service here. Thank you all. More

Over The Top Customer Service! I contacted your call center to set an appt. to get a minor warranty repair done on my Chevy Suburban. I am recommending some additional training to i I contacted your call center to set an appt. to get a minor warranty repair done on my Chevy Suburban. I am recommending some additional training to improve the customer experience with your call center personnel. 1) It was hard to hear the gal that answered, Noisy and lots of static. I called twice. 2) She set my appointment for the time slot that the service mechanics are scheduled and out to lunch. 3) She could not tell me if the minor repair would be warranty work on my new vehicle 4) She told me that my Suburban was a GMC vehicle, and I corrected her. She told me “No, itsGMC”. Strange she believed this, as I had called the number for a Chevy dealership, so that should have given it away. Despite being scheduled during the Mechanics lunch hour, the service I experience at the dealer was above and beyond. My service advisor, Larry Proffitt, was quit to check out the issue personally, and enlisted the help of Brent Ivie, the Service Director. Brent, actually left his lunch break to attend to my vehicle needs, and I am no one special. But the service the exhibited, is a prime example of what win’s GM/Chevy/Heritage Chevrolet customers for life. I was in and out in no time... Previously my husband had all of his corvette work done here, and thier service level remains over the top, after many years. These two gentlemen should be examples to all of how excellent customer service is done. Thank you, Heritage, you are lucky to have these two in place! More

Ricky explained everything to me... and even call CarMax cou Ricky called CarMax warranty to see if my repairs could be paid for by that and found out that they could not… I really appreciated that Ricky called CarMax warranty to see if my repairs could be paid for by that and found out that they could not… I really appreciated that More

Where corvettes go to get pampered Stephanie and Sean are the perfect combination of customer service and corvette technician, they treat you and your corvette with the utmost respect a Stephanie and Sean are the perfect combination of customer service and corvette technician, they treat you and your corvette with the utmost respect and even send pic(s) of the process, I couldn’t be happier to have Stephanie and Sean as my go to staff for service More

Oil change Stella was great. She greeted me upon arrival and took my truck back to be serviced immediately. She was very pleasant and explained everything to me Stella was great. She greeted me upon arrival and took my truck back to be serviced immediately. She was very pleasant and explained everything to me at the end. I appreciate her good service. More

Service Z06 Stephanie is great. Very responsive and thorough. Goes the extra mile every time. Good follow up. And I appreciate Sean expertise is the best an Stephanie is great. Very responsive and thorough. Goes the extra mile every time. Good follow up. And I appreciate Sean expertise is the best and he cares about getting the job done right. More

Excellent service by Karla Very excellent service by Karla! I take my car here all the time! Went today for an oil change and Karla made sure that everything went smoothly and t Very excellent service by Karla! I take my car here all the time! Went today for an oil change and Karla made sure that everything went smoothly and that I was out of there in a reasonable time. Thanks Karla! More

Brake light My service technician Carla made my service repair a very pleasant experience. She took the time to explain everything to me about the repair process My service technician Carla made my service repair a very pleasant experience. She took the time to explain everything to me about the repair process. More

Superb customer service! I get my vehicle service at this location and actually it was only my second time there. Although it is very busy, the customer service team is excel I get my vehicle service at this location and actually it was only my second time there. Although it is very busy, the customer service team is excellent! Carla Watkowski in particular was my service advisor when I was there and she was very knowledgeable and assured that my vehicle was up to par with inspection and services. Carla is a excellent advisor and if you ever get a chance to meet her, you would state the same! More