Heritage Chevrolet Buick Owings Mills - Service Center

Ms. Vivian made me feel important. Others dropped the ball. I was disappointed that 3 employees saw me standing there for 5 minutes and carried a conversation without once speaking to me. When you are a custome I was disappointed that 3 employees saw me standing there for 5 minutes and carried a conversation without once speaking to me. When you are a customer service provider be certain to tell your patron, "Please excuse us for making you wait. One of the other representatives are on their way to assist you." Ms. Vivian came through the glass doors from other side of the building and offered her service right away! Thank you Ms. Vivian for making me feel like a valued customer. I work in customer service as well and aim to make my patients comfortable and satisfied. I appreciate you Ms. Vivian. Ms. Vivian earned 5 stars from me. It has been a while but, Mr. Larry has always been upfront and pleasant. I appreciate him as well. More

Excellent Very professional. And everything was done in a timely manner. And was provided excellent feed back. Great service all around the board . took care of Very professional. And everything was done in a timely manner. And was provided excellent feed back. Great service all around the board . took care of EVERYTHING. I really didn't have to do anything at all More

Tire work Vivian very nice and helpful. Gentlemen name Larry Proffitt, poor customer service, grumpy and makes you feel like you not welcome. Still would bring Vivian very nice and helpful. Gentlemen name Larry Proffitt, poor customer service, grumpy and makes you feel like you not welcome. Still would bring my car because of the good work and fair prices. More

Quick service Made an appointment last week for regular service on the 22nd. I arrived at the proper time and Stephanie Took my keys. 1 hour later I was driving ho Made an appointment last week for regular service on the 22nd. I arrived at the proper time and Stephanie Took my keys. 1 hour later I was driving home - service completed. I like their personalized service! More

Amazing Service Thanks to Larry Proffitt my truck is always in the best condition. Always explains in detail what I need and the cost. Appreciate his honesty and will Thanks to Larry Proffitt my truck is always in the best condition. Always explains in detail what I need and the cost. Appreciate his honesty and willingness to go the extra mile. More

Corvette Service Service advisor Steph Spindler isn’t just a pleasant person to deal with, she knows Corvettes. When Sean Lewis returns my car after servicing , I know Service advisor Steph Spindler isn’t just a pleasant person to deal with, she knows Corvettes. When Sean Lewis returns my car after servicing , I know it has been looked after with the best care an owner could expect. They make a great team. More

Great Customer Service! My van is in good hands with Heritage. I love the service I receive and they always follow through. They are my go to dealership for service. My van is in good hands with Heritage. I love the service I receive and they always follow through. They are my go to dealership for service. More

Unhappy Had my car serviced and was told all work was complete but found out that some of the service was not completed or repaired now I have to take my car Had my car serviced and was told all work was complete but found out that some of the service was not completed or repaired now I have to take my car 🚘 back to get more work completely finished drive side door and carpet was full of grease hood and driver door had greasy fingerprints inside and out service manager was like so what the tow truck drive could have did that but the drive never stepped in the car in car car would not run that is why we had it towed to the shop. Very unhappy with the performance of the service agent and service mangers need to be more customer service minded More

Service Department My 2018 Silverado was brought to Heritage from another dealer for Chevy Specific issues. My service rep, Vivian Brunson was above exceptional. She was My 2018 Silverado was brought to Heritage from another dealer for Chevy Specific issues. My service rep, Vivian Brunson was above exceptional. She was friendly , helpful, professional through every step of the process. She kept me well informed , every day on the status of my vehicle and went above and beyond to explain. I now have a new dealership and new service department, it added 30 minutes to my drive but time very well spent. Thank you Vivian and the service rep that was on site. She was also excellent, friendly and had me in and out in minutes. More

Professional and Outstanding Customer Service It’s so easy to schedule an appointment for service with this location. They offer many transportation services is needed and their staff is always pl It’s so easy to schedule an appointment for service with this location. They offer many transportation services is needed and their staff is always pleasant to interact with. Will be returning for any needed service More