Heritage Chevrolet Buick Owings Mills - Service Center

Great Place for Service This is the only place I take my vehicle for service. I always deal with Vivian and she is always pleasant and accommodating. Overall service is excel This is the only place I take my vehicle for service. I always deal with Vivian and she is always pleasant and accommodating. Overall service is excellent. More

Superb! Excellent! This service is always gracious, excellent customer service. Always committed to timeliness and customer satisfaction. Service Associates explain serv This service is always gracious, excellent customer service. Always committed to timeliness and customer satisfaction. Service Associates explain service in details and always return to explain details of any findings if different from original service request. More

A Very Satisfying Experience Starting with my initial contact with Ms Brunson, my service rep, this dealership provided excellent service through very capable and courteous staff. Starting with my initial contact with Ms Brunson, my service rep, this dealership provided excellent service through very capable and courteous staff. I was comfortable, I received regular updates, the wait time was reasonable and my car runs smoothly. I buy my cars here, new and used, ( thanks to Mr Calvin Woody) and get my maintenance here. My experience with this dealership is really quite satisfying. More

Best experience at a service department Stephanie Spindler from the service department went above and beyond. I had problems with other service departments not being able to fix my truck. Sh Stephanie Spindler from the service department went above and beyond. I had problems with other service departments not being able to fix my truck. She made sure my truck was fixed correctly and in a timely fashion. She understands what service is all about and definitely is an asset to your dealership. More

They set the bar pretty high How can you make an experience like having an automobile serviced pleasant? I can actually say Ms. Stephanie Spindler and her service team have done j How can you make an experience like having an automobile serviced pleasant? I can actually say Ms. Stephanie Spindler and her service team have done just that. Honesty and complete transparency, two characteristics that’s not usually associated with car mechanics but I guess times are a changing. Heritage has set the bar pretty high with their unmatched customer service and top notch maintenance. Please keep up this practice. More

Customer service? Been coming here for a while. They are pretty fast with getting your car repaired/serviced but as far as customer service they need a lot of work.Ever Been coming here for a while. They are pretty fast with getting your car repaired/serviced but as far as customer service they need a lot of work.Everytime I come I feel like I'm bothering them when I pull in to get my car checked in. I gave three stars because they always complete the job and that is the most important thing I guess. More

Service department. I was treated very politely. Vivian was very helpful with me to get the repair on my vehicle. When I left and realized that it didn't completely solv I was treated very politely. Vivian was very helpful with me to get the repair on my vehicle. When I left and realized that it didn't completely solve the problem i returned. They were very helpful with me to follow up. Vivian made sure i had transportation as well as my car seats for my grand kids. She kept me updated with the repair as well as what was covered in my warranty. She made sure more than one tech test drove it to be sure all necessary work was done. I'm so happy that every thing worked out. Thank you Vivian and Heritage Chevy service department. More

Excellent service I received great service. The consultants were very knowledgeable about my vehicle and the reason for my visit. I was given an estimate of approximate I received great service. The consultants were very knowledgeable about my vehicle and the reason for my visit. I was given an estimate of approximately how long it would take for the work to be completed, which I appreciated. More

Transmission issue...resolved quickly! I'd purchase my vehicle from another dealer and wouldn't you know, less than 5 months after my purchase, transmission issues. It was towed by Chevy Ro I'd purchase my vehicle from another dealer and wouldn't you know, less than 5 months after my purchase, transmission issues. It was towed by Chevy Roadside and taken to the closest dealer. Heritage Chevrolet has an impeccable service center and Larry Profitt was amazing and so personable. I would honestly use Heritage Chevy for all of my future service needs. More

Repair AC Everything was perfect. Larry Proffitt handles everything perfectly. Vehicle was ready ahead of schedule., and was running great. Vehicle has been Everything was perfect. Larry Proffitt handles everything perfectly. Vehicle was ready ahead of schedule., and was running great. Vehicle has been serviced there since it was purchased in 2013. Great dealership. More