Heritage Chevrolet Buick Owings Mills

i purchased a used 2008 impala which i thought was a good price and still think the price is good. I had a great experience with my salesman Matthew Mcauley. I purchased a vehicle on 2/25/08 in the evening a price and still think the price is good. I had a great experience with my salesman Matthew Mcauley. I purchased a vehicle on 2/25/08 in the evening a advised my salesman that i had my other vehicle with me so i could not take the new vehicle home with me and i was leaving very early in the morning to go out of town and would pick up the car when i return on monday. He stated i had to take the car of the lot that day, so i returned late that nite and took the car off the lot. I noticed on friday after looking at the listed items which was on the window sticker ( the factery installed options ) i didn't have a few features that was listed. I returned from out of town on 3/2/09, but was unable to return to the dealer on 3/2/09 due to the snow storm and the dealership is 60 miles from my home. I returned to the dealer on 3/3/09 and talked to the sales manager Roam Clark and he told me that which was posted on the window was a misstake and the dealership could do nothing about it. I then pointed out that the sticker on the window also stated a car could be returned within 3 days or 150 for a full refund, but again Mr. Clark said that was the dealer option if they want to except the vehicle for return. I think that is false advertising to offer things that the dealer will not take responsibility for even when they realize the items are not on the vehicle and they will not honor what the window sticker states. I think Mr. Roman Clark was very unprofessional dealing with this matter representing a very large dealership such as the one he manage. I will somehow contact General Motors to let them know what type of peaple they have representing them at their dealerships. More

Employess list: Avery was the salesperson. He's very easy to work with and never pressures me. I have other 2 GM cars and James, Mike, and Barbara in Service are very accommodating. All of the aforemention to work with and never pressures me. I have other 2 GM cars and James, Mike, and Barbara in Service are very accommodating. All of the aforementioned employees are the reason I go ONLY to Heritage! More

We had bought our previous car from a Heritage network dealer and had a great experience. This one was the same. We came in hoping to get a particular vehicle and it worked out great. Matt was fantastic, dealer and had a great experience. This one was the same. We came in hoping to get a particular vehicle and it worked out great. Matt was fantastic, he made the stressful ordeal of a car purchase relaxing and enjoyable. He was very respectful, honest, and personable. We really felt it wasn't just about selling a car it was about service and listening to his customers needs. I again walk away from a Heritage dealer happy with the entire experience. We will definately return again. Upon taking delivery we have found a few small issues with the vehicle and Matt stepped up refered us to Carla in service and have an appointment for 2/24/09 to address the issues. Hats of to Matt for his attention and service he has followed up with calls and makes us feel he truly cares about his customers. We have refered friends to Heritage and will continue to do so again. Matt thank you!!! You deserve recognition for your excellent customer service!! More

Excellent vehicle at a good price with a fair trade-in received. The salesman was beyond a doubt a value to the dealership. But due to the high "end of the month" rush, my cash purchase with a trade-in to received. The salesman was beyond a doubt a value to the dealership. But due to the high "end of the month" rush, my cash purchase with a trade-in took over 3 hours. Could be quicker guys, but don't blame the salesman. More

I expected nothing but the best from Mile One and that is what we received from the moment we stepped in the door. Everyone we dealt with while at the dealership was friendly and professional. Mile One dea what we received from the moment we stepped in the door. Everyone we dealt with while at the dealership was friendly and professional. Mile One dealerships are hands down the most focused on customer service. Thank you to everyone who helped in the purchase of our new Chevy Tahoe! More

Buying my new car at Heritage was a very nice experience! Matt did everything he could, first by phone, then by email, and then in person to find me the car I wanted, with the features I wanted. I was very s Matt did everything he could, first by phone, then by email, and then in person to find me the car I wanted, with the features I wanted. I was very specific about some of the features and he did not try to sell me on something else, he kept at it until we found one with everything. Also, the sales manager and service team all jumped in to make the deal work and get the car ready as fast as they could to accommodate my time constraints. I did not feel pressured or stressed and highly recommend Matt and the rest of the team. More

I had an outstanding experience at Heritage from beginning to end. I knew I wanted a Trailblazer, so my husband called Heritage to see what was available. He spoke with Randal, who was very helpful beginning to end. I knew I wanted a Trailblazer, so my husband called Heritage to see what was available. He spoke with Randal, who was very helpful and friendly. We visited Heritage the next day and met Randal. Since he was busy, he introduced us to Matt McCauley who was extremely attentive to our needs. He,too was friendly and assisted us throughout the purchase. Gordon was extremely pleasant, and made the financing and final purchase easy. I would definitely recommend Heritage Chevrolet and will certainly return when the time comes to purchase another vehicle. More

I was very pleased with my entire experience at Mile One. I have purchased many vehicles and have not always had pleasant experiences. Matt & Roman were wonderful. In fact everyone that I had come across th I have purchased many vehicles and have not always had pleasant experiences. Matt & Roman were wonderful. In fact everyone that I had come across that evening was great and friendly. At no point did I feel pressured. All of my questions (and I have alot) were answered. This was the best experience I have had a dealership. I feel that we got a great car for our money. I would recommend them to anyone looking for a vehicle. More

I was having some problems with my seats not heating up (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent cus (on a very cold day) and I also needed an oil change, and James was able to get me an appointment this morning. He has always provided excellent customer service, and I know my vehicle is in good hands. More

The employees at Heritage Chevrolet-Buick were outstanding and very professional. The price for the new vehicle was fair considering the Red Tag event that was promoted by GM and the dealership. outstanding and very professional. The price for the new vehicle was fair considering the Red Tag event that was promoted by GM and the dealership. The associates were informed regarding the vehicle purchased and were very willing to accomodate to my needs in order to find the best possible financing options. More