Heritage Chevrolet Buick Owings Mills

I got a great offer, under invoice, without any hard sell. Even at closing they seemed barely interested in pushing the 'add-ons' - theft protection, extended warranty, and so-on. Mark Dively was very sell. Even at closing they seemed barely interested in pushing the 'add-ons' - theft protection, extended warranty, and so-on. Mark Dively was very personable and I would highly recommend working with him. More

Mark Dively was very professional and helpful in locating the best buy for our son's first car. He was polite, courteous, and genuine. We were not pressured into making a decision on our purchase. He guided the best buy for our son's first car. He was polite, courteous, and genuine. We were not pressured into making a decision on our purchase. He guided us in determining the best car for our needs. He went the extra mile in making our buying experience a good one. This is a far cry from other car dealers such as Castle Ford in Silver Springs, Maryland. I recently purchased a Ford Fusion from Castle Ford and it was the worst car buying experience I've ever had - Heritage was quite the opposite. I would recommend Heritage and Mark Dively to anyone who wants to be treated well during the car buying process! Thanks go to Mark for all of his help!!! More

My experience with Heritage Dealership began quite differently from most clients who may, in general, purchase an automobile. I was told by my local Cheverolet Dealership that, after five days of them differently from most clients who may, in general, purchase an automobile. I was told by my local Cheverolet Dealership that, after five days of them "trying to talk to someone from Heritage Dealership" about a particular vehicle that they located to meet my personal needs and requirements that they were unsuccessful to talk with anyone from Heritage Chevrolet. Well, I decided to call Heritage Chevrolet directly and was immediately forwarded to Mr. Roman Clark. I found Roman to be friendly, knowledgable, understanding, professional, and eager to assist me. Not only did Mr. Clark locate the exact vehicle that I was interested in from the Heritage inventory listing, but he immediately went outside on the dealer lot to confirm that the vehicle was indeed on the Heritage lot and available for sale. After some discussion about my needs for a vehicle, Mr. Clark realized that this was "THE" vehicle that I needed and wanted and he made me to feel confident that I was about to make the right decision. Roman took an additional step to offer an incentive or two which was above and beyond the offer made by my local dealership in the Pittsburgh area. This made the deal too good not to accept and made the decision easy to accept. As a result, I decided on the spot to accept his offer to purchase the vehicle at the agreed upon price. Additionally, Mr. Tavon Johnson, Internet Sales Coordinator, was very helpful to guide me through other questions that I had afterwards which made my whole experience to that point to be nothing less than pleasant, informed and confident in the decision that I now had made to purchase a Chevrolet Avalance from Heritage Chevrolet. But that was not the entire positive "customer experience" that I had at Heritage Chevrolet! On the morning that we agreed to view and to assess the vehicle and to review the deal, Mr. Clark and Mr. Tavon Johnson, Internet Sales Coordinator, met me as I arrived at the front door of the Heritage Chevrolet Dealership. They were smiling and happy to meet me in person. From that point and forward, until I was ready to drive my new Chevrolet Avalanche from the Heritage Dealership, both Mr. Clark and Mr. Johnson were at my side to assist me through an easy and pleasant purchasing experience. They even brought me to the Dealer preparation area where the "Detail Crew" were preparing the vhecile that I was about to purchase. The "Crew" were also enthusiastic and happy for me to be there. This buying experience left me with a sense of having definitely made the "right" decision not only on the model that I purchased, but on the exact unit that I was purchasing. Additionally, Mr. Tavon Johnson guided me through every detail of every option on the vehicle and made sure that I was "in touch" and registered with On Star before leaving the Dealership. He also accompanied me on a brief demonstration drive of the vehicle before I made the purchase to ensure that this was the right vehicle for me! Since then, both Roman and Tavon have been in contact with me on some minor follow up items around the vehicle purchase and, most importantly, to find out how everything was going since the purchase and to inquire my degree of satisfaction with the vehicle, the purchase and to address any questions that I may have about the safe and appropriate operation of the Chevrolet Avalanche. I can only say that however General Motors Dealerships are rated, that Heritage Chevrolet in Owings Mill, Maryland and, in particular Mr. Roman Clark and Mr. Tavon Johnson, should all be given the maximum score or grade for all that they did to make my experience to purchase a Chevrolet Avalanche the best possible experience and value" for the price. Best wishes to Heritage Chevrolet, Mr. Roman Clark and Mr. Tavon Johnson for their continued success at Heritage Chevrolet, in the automobile industry and beyond. More

I am 18 years old and this was my first time buing a car. Usually salesmen will not take 18 year olds seriously because were young, but I'm not the typical 18 year old and Matt saw that. He took me seriously Usually salesmen will not take 18 year olds seriously because were young, but I'm not the typical 18 year old and Matt saw that. He took me seriously. I had just came from Lenstoler in Westminster and they were going to sell me the same car from Heritatge for 1500 more. I made it to Heritatge before Lenstolers driver and I got the perfect car that I wnted. Matt even let me take it to lunch and all. He was great and so was Mark, they were both very helpful. I would deff. go back there again. More

This dealership definitely went above and beyond to make sure i got what I wanted.The guys were very friendly,and it felt genuine. They made me feel comfortable about spending my money there and I would do sure i got what I wanted.The guys were very friendly,and it felt genuine. They made me feel comfortable about spending my money there and I would do it again.I had to bring the kids with me to purchase my beautiful "Gold Mist" 07 Tahoe, and the guys kept them entertained as well, and as far as price goes, well I started my search there for my vehicle, went through xxxx and high water browsing other dealerships and talking to salesmen then back to Heritage, were I made my purchase because not only did they have the best price, they had the friendliest salesmen. So if you're in the market for a vehicle, Mile One Heritage of Owings Mills is the place to go. More

I could not be more please with how Matt, Robert and Roman collaborated to place me in a vehicle that I am both very pleased with and in the price range that I could afford. I did a good amount of shop Roman collaborated to place me in a vehicle that I am both very pleased with and in the price range that I could afford. I did a good amount of shopping at competing dealers in the area and the customer-service/friendliness at Heritage Auto Park Owings Mills far exceeded any of it's competitors. I would like to send out a special thank you to Matthew McCauley. Ken Sprau More

i purchased a used 2008 impala which i thought was a good price and still think the price is good. I had a great experience with my salesman Matthew Mcauley. I purchased a vehicle on 2/25/08 in the evening a price and still think the price is good. I had a great experience with my salesman Matthew Mcauley. I purchased a vehicle on 2/25/08 in the evening a advised my salesman that i had my other vehicle with me so i could not take the new vehicle home with me and i was leaving very early in the morning to go out of town and would pick up the car when i return on monday. He stated i had to take the car of the lot that day, so i returned late that nite and took the car off the lot. I noticed on friday after looking at the listed items which was on the window sticker ( the factery installed options ) i didn't have a few features that was listed. I returned from out of town on 3/2/09, but was unable to return to the dealer on 3/2/09 due to the snow storm and the dealership is 60 miles from my home. I returned to the dealer on 3/3/09 and talked to the sales manager Roam Clark and he told me that which was posted on the window was a misstake and the dealership could do nothing about it. I then pointed out that the sticker on the window also stated a car could be returned within 3 days or 150 for a full refund, but again Mr. Clark said that was the dealer option if they want to except the vehicle for return. I think that is false advertising to offer things that the dealer will not take responsibility for even when they realize the items are not on the vehicle and they will not honor what the window sticker states. I think Mr. Roman Clark was very unprofessional dealing with this matter representing a very large dealership such as the one he manage. I will somehow contact General Motors to let them know what type of peaple they have representing them at their dealerships. More

Employess list: Avery was the salesperson. He's very easy to work with and never pressures me. I have other 2 GM cars and James, Mike, and Barbara in Service are very accommodating. All of the aforemention to work with and never pressures me. I have other 2 GM cars and James, Mike, and Barbara in Service are very accommodating. All of the aforementioned employees are the reason I go ONLY to Heritage! More

We had bought our previous car from a Heritage network dealer and had a great experience. This one was the same. We came in hoping to get a particular vehicle and it worked out great. Matt was fantastic, dealer and had a great experience. This one was the same. We came in hoping to get a particular vehicle and it worked out great. Matt was fantastic, he made the stressful ordeal of a car purchase relaxing and enjoyable. He was very respectful, honest, and personable. We really felt it wasn't just about selling a car it was about service and listening to his customers needs. I again walk away from a Heritage dealer happy with the entire experience. We will definately return again. Upon taking delivery we have found a few small issues with the vehicle and Matt stepped up refered us to Carla in service and have an appointment for 2/24/09 to address the issues. Hats of to Matt for his attention and service he has followed up with calls and makes us feel he truly cares about his customers. We have refered friends to Heritage and will continue to do so again. Matt thank you!!! You deserve recognition for your excellent customer service!! More

Excellent vehicle at a good price with a fair trade-in received. The salesman was beyond a doubt a value to the dealership. But due to the high "end of the month" rush, my cash purchase with a trade-in to received. The salesman was beyond a doubt a value to the dealership. But due to the high "end of the month" rush, my cash purchase with a trade-in took over 3 hours. Could be quicker guys, but don't blame the salesman. More