Heritage Chevrolet Buick Owings Mills

I liked the family friendly service we received during our purchase, it made us recommend the dealership to our family and friends. Mr. Nelson showed us that he was not there just to sell us a car, but fo our purchase, it made us recommend the dealership to our family and friends. Mr. Nelson showed us that he was not there just to sell us a car, but for us to make the best selection in our purchase. More

Would not budge on price. Purchased anyway. Have not been able to contact the salesperson since our purchase. We would like a spare key. Also need a couple of minor fixes to the vehicle. Everything else was able to contact the salesperson since our purchase. We would like a spare key. Also need a couple of minor fixes to the vehicle. Everything else was good. Very friendly people to deal with. Finance was able to finance the vehicle where other dealers could not due to the number of outstanding financed vehicles we currently have. More

my experience with heritage chevrolet and employees steve oxendine, jerome nelson and randy in finance was a most pleasant one. i would return there in the future and strongly recommend them to others. all oxendine, jerome nelson and randy in finance was a most pleasant one. i would return there in the future and strongly recommend them to others. all were most helpful, kind, considerate, and courteous throughout the approximate 6 week process. jerome, i especially believe went above and beyond the call of duty by driving almost to west virginia to pick up my new vehicle and thereafter transporting it back on the day of purchase in a rainstorm. steve was a pleasure to work with and randy in finance was a no pressure joy who was even able to secure for me a lower interest rate than i had previously bargained for. i am a very satisfied customer and happy with my new traverse. john bayes, bowie, md More

This dealership was more then accommodating in every aspect of our transaction. They worked hard to complete our deal and have worked with me after the purchase to answer questions and resolve issues in aspect of our transaction. They worked hard to complete our deal and have worked with me after the purchase to answer questions and resolve issues in a timely and more than satisfactory manner. I would highly recommend them to anyone wishes to purchase a vehicle, new or used. More

I would recommend Heritage Chevrolet Buick, and for that matter Mile One, to anyone who is looking to purchase a new vehicle. The sales consultants acknowledge you in a professional way and make the entire matter Mile One, to anyone who is looking to purchase a new vehicle. The sales consultants acknowledge you in a professional way and make the entire car buying experience very fun and relaxing. Not only did the sales consultants I dealt with treat me better than any other dealership I have been too but even other sales associates would great you nicely while you were there. I was given a tour of the service department and besides the fact that the facility looked very clean the employee's there were also very nice and personable. Even though I am sure I was being difficult with the type of vehicle I wanted Dontae and Roman took their time with me and made sure I was buying the right vehicle. I would definitely suggest everyone takes the time to make Heritage Chevrolet Buick one of their first stops when looking for a vehicle. Even if you do not want an American car or something other than Chevy or Buick the sales team their will work with you. More

Mr. Lassiter was friendly and informative. He was not arrogant like most sales men when a woman comes on the lot. He understood exactly what I wanted and what I was willing to pay and why I wanted what w arrogant like most sales men when a woman comes on the lot. He understood exactly what I wanted and what I was willing to pay and why I wanted what was looking at. The Car runs great. He is going help me met my requst for a engine sticker out of his pocket. I will be talking to him about the electric start not working like it is suppose to and I have faith he will help resolve the issue. The finacial represtentative was wonderful also. He was efficient and quick. He understood I was already at the dealership for 3 hours and did not push any extras. I was in and out with all the proper paperwork completed in less than 20 minutes. More

Jerome Nelson was an absolute pleasure to work with! He was upfront and honest throughout the entire purchasing process and I truly felt that he did a stellar job. I'll definitely recommend him to all of m was upfront and honest throughout the entire purchasing process and I truly felt that he did a stellar job. I'll definitely recommend him to all of my friends in the future and I'll definitely be checking with him first when I go to purchase my next car. Gordon James in finance was great as well! He worked hard to get us the rate we wanted and at no time did he try pressuring us into purchasing any additional options that we didn't already want. Once again, upfront and honest. Thank you for a top-notch buying experience. More

I think that the dealership was a good choice. I wanted a car and they gave me one I liked. I would recommend any one to go and purchase a car from this dealership. I havent had any problems with my car so f car and they gave me one I liked. I would recommend any one to go and purchase a car from this dealership. I havent had any problems with my car so far and it gets me where i need to go. Good Job to the dealership. More

I worked with Steve Oxendine initially because of the prices that I saw online for the Tahoe. Unfortunately, the online prices were not accurate because they included all of incentives that were availab prices that I saw online for the Tahoe. Unfortunately, the online prices were not accurate because they included all of incentives that were available but I was not eligible for them. This was deceiving. I went in and spoke to Steve and he had Jerome begin to work my husband and I. After negotiating, Steve and Jerome were able to make the Tahoe price workable and were able to compete with the Toyota dealership that we were also working with to Trade in a truck and purchase a new SUV. Overall, our experience was pleasureable. More

A few days ago I saw the Consumer Reports Top 10 Vehicles and fell in love with the 2010 Chevrolet Traverse. My initial contact was via email with Internet Manager Steve Oxendine checking to see when I woul and fell in love with the 2010 Chevrolet Traverse. My initial contact was via email with Internet Manager Steve Oxendine checking to see when I would like to come in to see the Traverses. My husband and I took the kids last week and meet Jerome who was very informative about the Traverse, the current specials going on at their dealer, and answered every question we had. He wasn't pushy at all, he just made everything smooth. We went home to think and heard from Jerome on Thursday just checking to see if we had any questions and if the Traverse was what I wanted. I was happy with the positive feedback and the feeling of genuine care for my family's needs. I wanted to trade my car in for a larger, safer vehicle for my family without breaking the bank. On Saturday, Jerome even stayed past 6pm to meet with us again and discuss the best price for our Traverse. Combined with my trade in, **GREAT** REBATE being offer this month, and the wheeling and dealing Ramon in the Finance Department did got me a price I could not only live with but actually be HAPPY about. The final step was the PAPERWORK which was handled by Gordon James-Business Manager who is the best. Not only is he informative, he cares about making your experience memorable and pleasant. To top it all off, Monday morning I received a call that Gordon had found an even lower % rate with another lender, bringing my payment down even more. I mean talk about going "Above and Beyond" actually keeping my finances in mind. I love this dealership and the feeling I have after purchasing my new Traverse. I feel like I stole the car off the lot with the great price I got and the feeling of complete satisfaction. Everyone I dealt with was there to service the customer not the company and that is definitely hard to find. If your looking for a car, go to Heritage Chevrolet and feel like a valued customer not a victim! More