Heritage Chevrolet Buick Owings Mills

I have went to many Chevrolet Dealerships throughout Maryland and this one in particular was by far the friendliest. All of the staff was very welcoming and worked very efficiently when taking care of b Maryland and this one in particular was by far the friendliest. All of the staff was very welcoming and worked very efficiently when taking care of business. They also did not pressure you into buying or committing to anything without your 100 percent satisfaction. I would definitely do business with them again. More

I decided on trying out some vehicles at Heritage after seeing their prices online, which are pretty fair for what the offer. I will describe my experience from start to finish: 1. ONLINE - The website seeing their prices online, which are pretty fair for what the offer. I will describe my experience from start to finish: 1. ONLINE - The website has a credit pre-approval rating. I applied and it said I was accepted, but two days later I learned that I wasn't. Weird. Salesman calls and says dont come in and waste your time. Ok. Fortunately he calls a couple of hours later and says he was able to find me a lender, I just had to come in to find out the interest rate. 2. THE TEST DRIVE- My salesman was very nice in letting me test drive the vehicles, but as a well informed consumer there wasn't much new information I could be given on the cars. 3. NEGOTIATIONS - On the phone I was told that the internet/employee prices were negotiable, but in person I was told they were not. First by salesman #1, then by salesman #2 who said it with a firm, deadpan look. OK, whatever. Here begins the back and forth. I go outside to make a phone call, and I guess they think I am leaving, and salesguy #1 comes back saying they will lower the price. I tell them that I need more time to think about it, and they don't want to give me that AT ALL. Then salesguy #3 comes in and is trying to guilt me into getting the car, even throwing my crappy credit rating and loan declines in my face..dude, seriously. I know am going to get a car, I just want to sleep on it. This is intimidating, especially as a single woman buying a car. After a few more negotiations in my favor, I end up purchasing it. They offered me a deal I could not refuse. 4. FINANCE - This was the last stage, and I am happy to report that this guy was pretty awesome. Great job explaining all the add-ons that they were trying to sell me. Let me take the ones off that I decided against, even when it meant he had to restart all the paperwork. Thanks for being a good sport. Wonder if he will be so nice when I call in to try and cancel my gap insurance in a couple of days.. 5. LEAVING - It was a nice touch for them to have the vehicle cleaned again, for me. Very nice job. Drove off happy. Overall I would recommend them. But as a consumer you should be well informed on every vehicle you are interested in purchasing. More

The staff were courteous and attentive. Although they may say I worked them over into the wee hours of the night, I know they wanted to sell that vehicle. I had a test drive and they even let me take it home say I worked them over into the wee hours of the night, I know they wanted to sell that vehicle. I had a test drive and they even let me take it home. I wasn't sold on the color, but I did check and I saw it was color of the promo vehicle on the website. More

The amount that I offered for my trade was more than $2,000 below all other Chevy Dealer offers. I had problems with Heritage service many years ago and was told by Ed that much has been done to improve $2,000 below all other Chevy Dealer offers. I had problems with Heritage service many years ago and was told by Ed that much has been done to improve things but my recent visit has proved that some things don't change. More

A very good experience in purchasing our new Equinox. Mr. Nelson was patient, caring, and expedited the sale professionally. Also, very importantly, while using the internet, Mr. Nelson called us severa Mr. Nelson was patient, caring, and expedited the sale professionally. Also, very importantly, while using the internet, Mr. Nelson called us several times to invite us to his dealership; his followup was exceptional! He caught our attention and his persistence landed him a very well deserved sale. Thank you, Cyndy and Dan Clatterbuck More

I dealt with the dealership over the phone before I made the 1 1/2 hour trip. Everything was done as requested prior to my arrival. It was a pleasure dealing with Jerome and the other folks who made the pro the 1 1/2 hour trip. Everything was done as requested prior to my arrival. It was a pleasure dealing with Jerome and the other folks who made the process effortless. I would certainly recommend to others. More

I would recommend this dealership and the salesperson. They worked with us to find a vehicle that would fit our lifestyle and our wants at a price we were comfortable with. The salesperson was friendly, They worked with us to find a vehicle that would fit our lifestyle and our wants at a price we were comfortable with. The salesperson was friendly, patient and knowledgeable and everyone else (manager, finance) we worked with at the dealership was pleasant as well. More

Dontae' was courteous, knowledgable and true to his word. He did everything he said that he would do. I was very satisfied. Although he was not involved in the final pricing/payment negotiations I feel ce He did everything he said that he would do. I was very satisfied. Although he was not involved in the final pricing/payment negotiations I feel certain he supported my desire to obtain the vehicle I wanted and could readily afford. More

Mr. Scott was especially considerate of me,personally, offering water and he also brought the car to show me to the side door. Heritage stood by their offer which was quoted on line. Service was great, s offering water and he also brought the car to show me to the side door. Heritage stood by their offer which was quoted on line. Service was great, staff knowledgable. Overall, a good experience in purchasing an automobile. More

I have purchased 4 vehicles and my children have purchased 4 other vehicles from Heritage/Mile One in the past, and I shopped around other dealerships prior to going to Heritage for this vehicle. On purchased 4 other vehicles from Heritage/Mile One in the past, and I shopped around other dealerships prior to going to Heritage for this vehicle. Once again I was very impressed with the manner in which I was treated by my saleman, Scotty and with General Manager Robert Lee. I could have gotten the same vehicle at a different dealership, but because of the way I have been treated and the best deal possible from Heritage, I continue to be a loyal Heritage customer. There was an unfortunate incident during the delivery process that delayed my vehicle being delivered to me for a few days, but I know that I will be taken care of by the dealership in the future in the servicing of my vehicle. I continue to recommend Heritage to my family and friends. More